Samsung mobile phone product quality does not pass the after-sales service angered consumers
Source: Internet
Author: User
KeywordsSamsung consumer Shaoxing Samsung Mobile
According to Ms. Zhang, the Samsung male customer service to call her back is bad, and said that you go to 315 complaints I am not afraid, Ms. Zhang angrily again came to 315 consumer electronics Complaints Network complaints, request to return the purchase of Samsung mobile phones. Samsung's response to this is to contact customers to explain three packs of Policy Exchange conditions. Do not know how Samsung is specific to explain to customers, however, its employees actually say you go to 315 complaints I am not afraid of such a firm, Samsung is not to reflect on their own management and corporate culture! Undeniably, the existence of mobile phone to people's work and life has brought great convenience, however, in the mobile phone consumption in the field of various problems also really make consumers headache. According to the "China 3 15 E-commerce complaints Analysis Report," the number of complaints in the digital product category, the mobile phone complaints are still high fever, and for businesses and product quality complaints accounted for two-thirds of the total mobile phone problem. Today, mobile phone complaint cases are concerned about the protagonist is Samsung mobile phone. Samsung Company Profile Samsung Group was founded in 1938, founder of the Li Bing, the company initially mainly exported to the South Korean fish, vegetables and fruits, the 1950 's gradually expanded into sugar, pharmaceuticals, textiles and other manufacturing industries, and established as a family-owned enterprises. Samsung Electronics was established in 1969. 1980 's Samsung Electronics to sell refrigerators mainly, in 1986 Li Bing set up the Samsung Economic Research Institute. Its subsidiaries include: Samsung Electronics, Samsung SDI, Samsung SDS, Samsung Motor, Samsung Corning, Samsung Network, Samsung Fire, Samsung Securities, Samsung property, Samsung heavy industry, Samsung Engineering, Samsung Airlines and Samsung Life, and so on, and by the family of Lee members of the management, of which three subsidiaries by the United States "wealth" The magazine is selected as the world's top 500 companies. Case selection case a new machine for a big trouble consumer complaints without a door in Shaoxing, a consumer in the Tianya Forum mobile phone digital zone posted to Samsung mobile phone I9003 to complain. The consumer complained that the evening of January 20, 2012 took their first year of hard work bonuses to buy a Samsung I9003, the price of 2700 yuan. The shop is located in the city (Shaoxing District) New Road and Shaoxing Night Market intersection of the Silver Sea mobile phone shop, the road is Samsung in Shaoxing Samsung Testing Center. Number 20th after buying a mobile phone in the morning of January 28, the machine can not boot, unable to charge. Because number 29th is When初七because, the company's first day of work, so put the cell phone at home for 1 days, in 30th night with friends to go to that store reflected, because it was already at night, Samsung Testing Center only 8 o ' clock in the morning until 4 o'clock in the afternoon to accept business. So the shop assistant is very enthusiastic said can let the engineer first to help me look at is the hardware or software problems, if it is the hardware problem tomorrow can go to the testing Center for free exchange, the engineer said should be the hardware should be returned to the new machine. Samsung I9003 because number 31st to work no time so let friends agents to detect, then the phone to me that can change the new machine, so the evening went to friends to bring their shopThe new cell phone in the mouth, after getting the new machine feel the phone is not right, and often automatically restart, inside the operating interface is not the same, take in the hands of the feeling is not the same, take home to find the phone can not charge, so the phone to friends asked how the phone is changed, he said that he went first Samsung Testing Center detected is really a hardware problem can be returned to the new machine, play is bad mobile phone was testing center to accept, testing Center opened a agree to redeem the new machine paper to him and then take this paper to the store for a new mobile phone. The new machine they said was taken from the warehouse, and then he turned on the boot and then shut down the machine and put it away. So on February 1, that is, yesterday afternoon's leave to the testing center, the service personnel to get a mobile phone after the Hood said that your cell phone we can not protect, I said I just changed the night before the new mobile phone how can not be, she said you this mobile phone card has been torn, private demolition of mobile phones, not in the Bao-Hugh. I said you help me take apart to see if there has been moved or refurbished, and she showed me the water stains in the phone, and issued a test list. Back to the cell phone store to theory, the store chief does not admit. Said sell out is no problem, are new, I fell out of the water and private demolition. Say most can only repair for me, and give me Hugh or big face because I have no insurance card. No police at 110. Call 12315 say let me hit 12365, call 12365 let me find Shaoxing quality technology supervision and Inspection Institute first to detect whether the old machine, playing Shaoxing quality and technical supervision and Inspection Institute said that they only focus on the detection of sprinkling type like rice wine, as well as the textile category of these characteristics of Shaoxing industry, Because we do not have mobile phone manufacturers in Shaoxing, so they do not detect the ability of mobile phones, you can only go to the surrounding cities like Hangzhou, Ningbo to see.
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