Samsung Motorola complaints free service telephone change fee

This reporter Xuichang a few days ago, there have been from Shandong, Beijing, Jiangxi and other land mobile phone consumers to the "China Enterprise newspaper" complained that Samsung, Motorola two multinational companies in the treatment of Chinese consumers there is a "arrogant attitude, procrastination, irresponsible" problem. In a subsequent investigation, the reporter also found that Motorola has quietly 800 free service hotline, in 2008 changed to 400 toll service hotline. At the same time, Nokia, Samsung, Sony Ericsson, LG and other foreign-funded enterprises of the service hotline, are 400 toll service telephone.　　And these services are not 24-hour service hotline, only in the daily 9:00-17:30 receive consumer services consultation.　　The arrogance of multinationals has been on sale in China for only 3 months, with Motorola smartphone XT702, which has created a 74-day listing of 1.05 million records in the US, has met with complaints from many Chinese consumers. A number of consumers complained to the China Enterprise newspaper that the smart phone, known as Motorola's milestone, has a really good overall performance.　　But its own and bundled with an intercity navigation software, when you use the "one-pass" feature, a dialog box pops up asking you to send your location information to the service center, and if you press "yes", it will turn into an Intercity 400 toll service hotline. A Ding surname consumer introduced, "I do not want to send personal position information, press ' no ', result one months because this kind of software design unreasonable, ' be consumed ' more than 10 block of telephone fee. "Subsequently, the reporter called Motorola Service hotline, staff pointed out that this is the third party software on the mobile phone, does not belong to Motorola's problem, to find inter-city pass." and inter-city service personnel in answer to the phone after said, do not press "no", but directly click "Cancel", so you do not have to mistakenly dial the phone, do not admit that their own software design problems.　　Subsequently, the reporter calls Motorola Service hotline, hope they help coordinate this matter, Motorola related staff said, can only feedback, when the resolution to see inter-city. Some consumers have questioned this, "I was to use a key to access the function, you let me point to cancel, it is not to quit this function?" Why the ' no ' direct binding to call the service hotline, is the inter-city and 400 of the telephone has a profit, Motorola inadvertently become an accomplice? Coincidentally。 A day ago, a consumer from Shandong Texas complained that a Samsung F689 in the purchase of less than half a month after the frequent splash screen. Then the service center on the mobile phone software upgrade is still unable to resolve, directly replace the mobile phone board. After the use of half a month, and frequent splash screen, can not boot and so on.　　Until now, the distance problem occurred two months, Samsung after-sales Service center simply ignored, and rejected the customer proposed "return" requirements. Some business people pointed out that because of product problems to consumers inconvenience, Samsung could have through services to make up, did not think of prevarication, dilatory service, so that consumers more angry. The above consumers said that apart from handMachine problem can not solve, each repair caused by the loss of personal information, which is the loss of compensation? Reporter in 315 consumer electronic complaints online, a number of users of Samsung, Motorola mobile phone complaints cases, are referred to the two major multinational enterprises in the service to take "arrogant attitude, find ways to delay time, through delaying tactics to consume consumers ' energy, eventually achieve the goal of minimizing the responsibility."　　"The 800 free service hotline of foreign-owned enterprises, which has been quietly changing, has been approved by Chinese consumers for a long time and has become an object for Chinese companies to learn and imitate." However, "China Enterprise newspaper" in the interview found that in recent years, a large number of foreign mobile phone companies in the service hotline are quietly face. Motorola at this stage of the 800 free service hotline, although still can get through, but has become a reminder to consumers to call 400 of the transit platform, can not assume the service function.　　Nokia, Samsung, LG, Motorola and Sony Ericsson also changed their faces, turning service calls into 400 toll calls. It is understood that, compared with 800 of all free calls, 400 calls are not free. When dialing 400 service calls, users are exempt from long charges, but need to pay the local telephone fee.　　If the user does not involve long-distance business, the enterprise does not pay any telephone charges at all. One business person has speculated that it should be a coping strategy for foreign companies to reduce operating costs.　　The only change, he reckons, would be a $ millions of reduction in the number of services that the foreign-funded companies would spend each year. Reporters noted that, in addition to the service call to become free, Motorola and other foreign-funded enterprises in the service hotline is not 24 hours to accept user advice and services, but the choice in the daily 9:00-17:30 time, and Samsung's service time than Motorola is less than half an hour.