Sea Amoy family after the sale of rights to hurt the heart

TechWeb March 30 article/Zhouli

"Children are ' grown ', Hai milk powder has not yet", "Ah, roamed, this is specially bought a U.S.-produced Shandong Pancake", "packaging three layers outside three layers, but can not distinguish is not authentic" ... For the current popular sea Amoy, such a spit has become a normal conversation.


is running a cheap publicity stunt, and more and more people choose to sweep the goods in overseas shopping websites. But speaking of cross-border purchase after the sale of rights, many of the sea Amoy families have a bitter tears. And do not say the quality of the product itself, just with the business communication and the other side of the delivery is not timely and other issues, want to complain about the rights, do not know who to find good.


Sea Amoy Family was after the sale of rights injured heart


in a financial institution, Ms. Li is a senior sea Amoy, experience the Cat International, Amazon China, Amazon, the United States, Beijing East, poly beautiful products, ocean terminals, honey Bud baby, such as large and small almost all the sea Amoy platform. She found that almost all of the electric platform now promote the delivery of goods within 7-14 days, but almost no one can achieve logistics commitments, have to wait more than one months.


Li said she never back after receiving the goods, even if it is not appropriate to recognize. She used to help colleagues in a sea Amoy platform to withdraw goods, need to fill out a very long form in English, courier fees to take care of themselves, and then simply gave up directly. She regrets that the domestic electric business 7 days without reason to return and the Sea Amoy platform for the return of the replacement process is simply different.


In fact, Ms. Lee's encounter in the sea Amoy family is very representative. A data share on the web shows that the sea Amoy a batch of goods from the official website to transshipment to 5-7 days, transshipment to the customs 7-10 days, customs clearance needs a certain time, after the domestic transportation is estimated to be 3-4 days, if catch up with the site will need to wait a week or so, a lap down one months also passed.


for the sea Amoy families, if the consumer rights and interests are violated, subject to a variety of objective factors, it is not easy to defend rights. Sea Amoy Goods Although there are after-sales service, but because of cross-border factors are often difficult to achieve. On the one hand, although most overseas shopping websites implement a free return policy, there are usually time constraints, long and expensive freight. On the other hand, when defending the rights of the after sale will also encounter language barriers, jet lag and so on. Therefore, many people choose Hai can only do to give up to enjoy after-sales service preparation.


"Return of goods, quality disputes, consumer and purchase of the contradictions between the disputes are common sea Amoy family complaints." "China Internet Association Credit Evaluation Center Legal Adviser Zhao occupation lawyer told TechWeb."


In addition, Hai also involved in cross-border payments, forwarding company mailing, customs clearance and other links. If the mail parcel is lost or damaged, credit card information is stolen and so on, there may be mutual prevarication between the parties, the responsibility is not clear. Baidu Search "Sea Amoy card stolen brush", showing the relevant results of 1.55 million.


Hai can return for 7 days without reason?


for the sea Amoy in the existence of difficult rights, Zhao occupation, said that our current law also involved, but the main problem is that the practice of operating level is difficult to implement, because after all, foreign-related. Overseas electric Dealer's shopping guarantee only faces the local consumer, also cannot benefit the Chinese sea Amoy clan.


March 15 This year, the implementation of the "violations of consumer rights and interests of the punishment measures", once again reiterated the network of businessmen 7 days no reason to return obligations, can not unreasonably delay or no reason to refuse, the Cross-border electric power is also included.


about 7 days of no reason to return duty, Zhao occupation, said, "for the import of registered in China (from the foreign unified purchase, and then sold to the domestic), is applicable for 7 days no reason to return, but if the sea Amoy family is purchased abroad or through personal purchasing, it does not apply." ”


However, it is necessary to note that, in the face of rights disputes, some electric dealers often take the "sea Amoy" as a result, emphasizing the barriers to human rights, so that consumers at a loss. For more than a trillion of sea Amoy consumption, China is still missing a not only with international standards, but also to cover the law of online shopping, to tens of millions of sea Amoy Army backing.


now, the relevant experts and departments have been actively promoting cross-border electricity business legislation. Experts have said that they can join the Hague Conference on Private International Law and the United Nations Guidelines on consumer protection as soon as possible and strengthen cooperation with international consumer organizations such as the International Consumers ' union, so as to reduce the difficulty of domestic consumers ' transnational rights. And on the basis of this framework, combined with domestic practice, to draw up the international standards, and then the domestic atmosphere of the laws and regulations.


is promoting the establishment of the national 12315 Internet platform, on the one hand for domestic consumers to provide more convenient response to reflect the channel, on the one hand, for the docking of foreign institutions to prepare the platform.


Zhao Occupation pointed out that the network transaction dispute is a common problem in many countries, it is difficult to get a thorough solution in short term. He suggested that consumers in the sea Amoy to choose a professional legal purchase of electricity to purchase, see and purchase the site of the Commission contract, clear responsibility. Cannot cheap, blindly pursue low price, rashly chooses the overseas purchase that has the risk.


what to do to save the sea Amoy Word-of-mouth


The consumption experience of the Amoy group is poor, and the protection of the rights is difficult to a certain extent, affecting the development of the Cross-border electric business. TechWeb learned that for consumer rights, the new rise of several imported electric dealers gave corresponding countermeasures.


One-stop overseas network shopping platform in Europe and the United States, Australia and the local consumer rights protection agencies have cooperation, the local foreign terminals of retailers and individual buyers need to register in the consumer rights protection agencies. It is the main "local returns, overseas rights". If you buy a fake, Chinese buyers just return the goods to Shanghai, the overseas team to help consumers overseas rights.


Import mother and Child limited selling mall honey Bud Baby and China Peace signed the "Honey Bud Baby Electric Platform product liability insurance/Product quality assurance". Under the agreement, Ping An insurance will provide genuine insurance for all goods sold on honey Bud Baby's online mall.


is famous for the global representative business model of Xi-an is selected directly from the factory to take goods, to avoid dealers, agents, retailers and other intermediaries, the entire closed industrial chain model to ensure quality authentic.


a few days ago, in Ningbo Cross-border purchase platform officially on line operation of 90 Cross-border Electric Enterprises in Ningbo bonded zone signed the "Ningbo bonded area cross-border trade operators self-discipline commitment", promised to do 7 day for no reason to return services.


can not be denied that the current sea Amoy development is still facing a poor user experience, rights and even the upsurge of the decline of the problem, but the road capital is still bullish on the business. In January this year, the Ocean Pier completed the B round of 100 million U.S. dollars financing, honey Bud Baby also announced at the end of last year, the 60 million dollar C-round financing. Alibaba, Amazon China and Beijing east are increasing their investment in the sea Amoy business. The user experience will become the competition point of each side game, along with the user experience unceasing consummation, the sea Amoy family's annoyance should also reduce.