Send ebay new defect rate assessment criteria to evaluate sellers performance

March 24 news, from ebay, US station found that it announced a new seller policy adjustment method. The biggest change is that ebay's US station has added an assessment of the defect rate (failure rate) to assess the seller's performance.

From the current information released by ebay's US station, ebay is likely to cancel some of the Detailed in the DSR (Seller Fitch), such as communication (communication), freight (shipping and handling Charges). At the same time, the future of the DSR overall assessment will be reduced, and defect rate (failure rate) of the assessment will be put very heavy.

From ebay's foreign trade portal, ebay's assessment of sellers performance is based on three aspects: the seller's account rating, seller service ratings (DSR) and buyer protection dispute times. If the seller's performance is higher than the standard set by ebay, there will be some encouragement, but below ebay's minimum standards will be subject to the removal of online items, limited or even the freezing of the penalty.

The DSR (Detailed Seller Fitch) includes the following four items, product description (item as described), communication (communication), Shipping time (shipping times) and freight (shipping and Handling charges).

A Chinese seller operating on ebay's US site has seen the policy update, defect rate

It should be said that the seller's dissatisfaction with the transaction, that is, this dissatisfied transaction accounted for the proportion of all completed transactions.

"This should be a comprehensive evaluation indicator and include some specific metrics like the DSR." It can now be seen that the description does not match and the goods are not received in this assessment. The seller said.

As of press, has not in the ebay for Chinese sellers to provide services to the site--ebay Foreign Trade Portal (www.ebay.cn) on the discovery of the updated content.

The sellers said that according to the Convention, ebay will have one to two times a year for the seller's policy adjustment, but may be due to the translation and other reasons, ebay to give Chinese sellers notice will be a few days later. In addition, do not know this update, for Chinese sellers will be different.