Shanghai Consumer Insurance Committee exposure when the Fank and other electrical companies

Newspaper reporter Liu

After the "Double 11" madness, the beginning of the year-end online shopping promotion and hoisting a lot of consumers appetite. December 23, the Shanghai consumer Rights and Interests Protection Committee notified the network shopping experience situation, remind the vast number of consumers at present, virtual standard price, false propaganda, suspected overlord clauses and other issues in the business process of E-commerce enterprises in general.

According to the introduction, this experience by the Shanghai Municipal Consumer Protection committee staff to simulate the identity of consumers, selected 26 well-known companies engaged in department stores, home appliances, clothing, cosmetics retail dealers, purchased 94 items involving multiple kinds of goods, and according to the relevant laws and regulations and the publicity of the power of the service commitment to its sales of goods prices, publicity, distribution , after-sale commitment and so on experience, at the same time to the electricity business public service terms of the comment.

Price confusion, water abundance.

Consumers often see online shopping, a commodity often double price, that is, the price of goods also marked the "Original price" or "market price", to highlight the low price. The Consumer experience survey found that the two kinds of price gap is generally large, and the site of its origins but can not provide the relevant basis, suspected of violating the rules.

From the briefing, we see that the consumption experience of the purchase of 94 items in 75 have a double price phenomenon. Among them, where customer Prudential Products (Beijing) Technology Co., Ltd. (VANCL www.vancl.com) sold a lady T-shirt labeled "Market price" for 129 yuan, the website price for 39 yuan Shanghai New Egg Electronic Commerce Co., Ltd. (new Egg network www.newegg.com.cn) Sales of a "palalo with three cups of tea" annotated "market price" 120 yuan, the website price is only 59 yuan.

In the case of a double bid for alleged violation, where the customer prudential Reply said that its "market price" for the company, the commodity price has been 39 yuan; The new egg net explains that "market price" is based on the relevant departments of market research and data analysis after the technical conclusions, and the general understanding of the market may be different.

The reporter learned that the Shanghai Municipal Consumer Protection Committee in the interview with the Electric Business enterprise has asked enterprises to provide "original price" or "market price" marking basis, for example, sales records or invoice vouchers, but most of the other party can not provide sufficient basis, but also the company said its "original price" is actually the goods two years ago when the price of the listing.

In addition, some electric business enterprises to "the lowest price", "Rush price" and other gimmicks to attract consumer attention, but in reality than the same type of electric business enterprises in the price is still high, the so-called low price false component is very large. At the same time, some of the electricity business enterprise settlement price and price discrepancy. such as Shanghai is Canton and Online Shopping Co., Ltd. (a meter of life www.85818.com.cn;www.1mlife.com) sales of a shampoo label "original Price" 85 yuan, "limited special" 70 yuan, but the price of the successful settlement of the order is still 85 yuan.

False propaganda maliciously misleading

The product propaganda content and the actual discrepancy in the network shopping is not uncommon, some operators use the consumer only through the language description, the picture display and so on to understand the commodity information, in the commodity propaganda webpage intentionally exaggerates, the fictitious commodity effect or the performance, misleads the consumer.

The report shows that Shanghai Hot Passenger E-commerce Co., Ltd. (Hot passenger network www.luckcart.com) sales of a skin care products, declared "pure natural, no add", but its product composition table clearly marked with preservatives. Beijing Dangdang Information Technology Co., Ltd. (Dangdang www.dangdang.com) sales of an infant with mosquito-repellent incense liquid, the Web page claimed that the product "green", "non-toxic oxygen", but according to the product of the pesticide registration number inquiries, the product is "low toxicity" products. Shanghai is wide and Online Shopping Co., Ltd. (one-meter life www.85818.com.cn;www.1mlife.com) sales of two of edible oil, publicity page displayed as "Organic green", but in the commodity packaging failed to find organic certification mark.

In addition, the consumer experience also found that some of the mother and infant professional electric business enterprises have illegal promotion of a phase of infant milk powder, in violation of the Ministry of Health and other six ministries issued the "Breast milk substitutes sales management measures" relevant provisions.

(Next turn A2 version)