Shenzhen 3.15 to break consumer's weak position in OVERLORD clause

Online shopping has become a fashionable new favorite, but the number of complaints has soared, e-commerce areas for consumer rights? This year, Shenzhen netizens can participate in the discussion of "online 3 15". Yesterday afternoon, the Shenzhen market Supervision authority and the municipal Consumer Council jointly launched this year Shenzhen "3 15 International Consumer Rights Day " series of activities, the activity is expected to continue for one months, launched a number of advocacy action.

To break the consumer's weak position in the Overlord clause

This year is the first complete establishment year after the reform of the Shenzhen market Supervision Authority, so the theme of "3 15 International Consumer Rights Day" has been identified as "big market, new service". The bureau secretary Shenqingxin said that on the day of March 15, the Bureau will invite government departments, representatives of the NPC, CPPCC members, anti-corruption supervisors, industry association leaders, Enterprises and consumer representatives gathered in Shenzhen Radio and television Group Studio Hall, in order to interview the program form, to the city public to show the reform of the Bureau after the Unified market access and external services, unified production quality supervision, unified food safety supervision, unified technology, patents, standards, trademark services "and other" five unified service highlights, the integration of the new Bureau to display the functions.

At the same time, this year's 3 15 activities will be a change in the past in the stadium "stall" to do the form of consumer advisory services, but focus on solving the consumer complaints hot spots in the industry. "Such as decoration market, second-hand car market, retail industry, etc., will take the contract first way to break the consumer in the Overlord clause of the weak position." Shenqingxin that the solution to consumer disputes should be "one-to-one" transformation to solve the industry problem, "3 15 also want to make an upgrade version."

Invite netizens to discuss e-commerce consumption rights

Unlike in previous years, as the network shopping becomes the new fashion consumption form, this year activity will take the electronic Commerce Supervisory Service and the consumer rights as the focal point, the new electronic commerce "On-line 3 15" interview link, with the Netizen on "The network shopping becomes the fashionable situation, the electronic commerce domain how effectively defends consumer's legitimate rights and interests" launches the

"E-commerce is a virtual economy, and the real economic supervision of a very different way, if there is no good order, online transactions there are risks." "Shenqingxin said, although the electronic commerce in Shenzhen early, and early development better, but because there is no good guidance, then by Hangzhou, Beijing, Shanghai and other cities, but with the adjustment of Shenzhen's industrial structure, E-commerce Enterprises will receive key support." "After the institutional reform, we have set up a ' e-commerce supervision Office ', which is mainly responsible for standardizing e-commerce transactions and services, making up for the current government's lack of credit and supervision in the development of E-commerce industry." This year will be the introduction of a series of measures, please focus on the media. ”

According to the statistics of the municipal Consumer Council, with the network purchase, mail order, TV shopping, advance consumption, virtual property transactions and other networks of new consumption patterns gradually become the mainstream choice of consumers, Shenzhen, such a surge of complaints. Only last year online shopping complaints on the growth of 127.42%, the existing problems to online sellers false, purchase quality unqualified, lack of protection based on the majority.

In addition, during the event, the municipal council will also jointly Dongguan, Huizhou Consumer Council will issue a graces City consumer guide, the content of promotional, food safety, automobiles, mobile phones, decoration and other fields, and a number of consumer areas of unequal format contract reviews, publicly advised the enterprise rectification.