Shenzhen online games to increase the number of complaints 8 times times the game account is sealed into focus

Nanfang Daily News (reporter/Zhang Correspondent/Li Hong Guo Minhua) this year Shenzhen two consumer council to accept a total of 7410 complaints from consumers, up 54.57% from the previous year. Among them, online game complaints grew nearly 10 times times year-on-year, online shopping, mail order, virtual property transactions and other new consumption patterns complained of rapid growth.　　Yesterday, Shenzhen Consumer Council announced 2009 years of consumption complaints, the total annual complaint resolution rate of 99.04%, for consumers to recover the economic losses of nearly 7 million yuan. The council said that although consumer complaints in the year were basically unchanged from 2007, the types of complaints and their respective growth rates have changed considerably.　　Among them, the biggest change is that the consumer complaints hot spots from the day-to-day consumer goods to the emerging services sector, the Internet complaints in the past three years from 43 to 416, telecommunications services complaints from 68 to 529, the number of increase in the volume of nearly 10 times times. Online shopping and other emerging consumer areas complained of rapid growth this year, the service category 3201 complaints, accounting for 43.2% of total complaints, the year-on-year increase of 75.98%, still occupy the first category of complaints. Among them, the consumer reflects the operator's unconscious performance of "three packs" obligation, after-sales service is not in place, low technical level and other quality of service issues, as well as breach of contract, unfulfilled service commitments, the existence of format clauses and other marketing contract issues gradually become a hot spot of consumer complaints, respectively, accounting for 30.18%　　The growth rate was 68.29% and 90.53%, respectively, Year-on-year. On the type of complaint, with the network purchase, mail order, television shopping, prepayment consumption, virtual property transactions and other networks of new consumption patterns gradually because of convenience become more and more consumers choice, the number of complaints has also increased rapidly.　　This year's online purchase complaints grew 127.42%, TV shopping complaints grew 457.14% year-on-year, the existing problems to online sellers false, purchase quality unqualified, not real advertising, lack of protection based on the majority. The game account is sealed into a controversial focus on internet complaints, because the consumer and the network service provider to the game account number, the game equipment, the Q coin and so on fictitious property is stolen, is sealed or degraded the responsibility attribution as well as the loss cognizance existence dispute, therefore, the network game complaint growth is biggest, the year up 151 cases, increases 843.75%,　　Accounted for an increase of 22.85% per cent over the previous year. Municipal Consumer Council related officials said that the game account and password theft was sealed is the consumer leakage or network service provider mismanagement caused by the current difficult to verify the distinction between responsibility. It is the crux of the network game dispute whether the consumers implement improper transaction behavior, such as using third party illegal software or buying virtual property through informal channels. and network service providers to protect the rights of other consumers, in the course of online games to seal or downgrade these acts, but also infringe on the legality of the uninformed consumer rights, the loss caused by consumers is difficult to assess and identify, therefore, the issue of compensation is difficult to reach a consensus.