Shenzhen Telecom in lieu of gaming companies to deduct fees

In the ignorance of the situation, Mr. Huang was a telecommunications agent deducted a total of more than 1000 yuan fee, he made a question on behalf of the act of deduction.　　Ruli Mr. Bao ' an baoan yellow: telecommunications without any notice, confirmation, based on what on behalf of the game company from their own customer account bank deduction? The game company "free to send Q coins"? Quietly telecom withholding charges are questioned this newspaper (reporter/Du Yitian) "A few days ago, I accidentally found that the June telecommunications fee Bank collection invoices unexpectedly more than 200 yuan collection fees." Later, telecom customer service told me that they have been starting last November for a game company in Guangzhou from the bank I commissioned the collection of game fees, so far I have deducted more than 1000 yuan. I don't know anything! This is ridiculous.　　"Shenzhen Baoan District, Xin ' An street," Mr. Huang said that he was very angry with Shenzhen Telecom for gaming companies ' withholding fees under his own knowledge, and questioned its legality of withholding money without authorization. Last November to the June this year, the deduction of more than 1000 yuan, Mr. Huang's son Xiao Ming (alias) is a street in Xin ' an primary school six grade students, this year just graduated from primary school.　　Xiao Ming will play a game every day, this is before he finished his homework, Mr. Huang gave him the reward.　　July 16, Mr Huang occasionally read the next June China Telecom Summary bill, found a sum of 200 yuan collection fee, accounted for his monthly consumption bill more than half. "I really can't think of what this cost is, and went online to print the first half of this year's telecommunications bills, found that each month has a sum of 100 to 200 yuan of the collection fee, its charge name is ' Guangzhou Industrial sound fee '." At ordinary times we believe that the telecommunications company, so did not see the detailed charging items, suddenly more than 200 yuan who do not know where to come.　　Mr. Huang said with a puzzled face. To this end, Mr. Huang dialed the Telecommunications customer service telephone consultation details. He told reporters that Telecom's customer service staff said that telecommunications did take a fee, the deduction from last November has begun.　　The cost is on behalf of a game company in Guangzhou Buckle, Mr. Huang home with a fixed telephone call the game company's Q-money recharge phone, so the company only on behalf of the game companies deducted fees, has now been deducted more than 1000 yuan. Call time is zero, also deducted 3 Yuan Mr. Huang so look for son xiaoming understand the situation, originally, the game company's Q currency recharge phone is the son dozen.　　Less time one months dozen 4 times, more time one months dozen 8 times. "But they said it was free, so I made that call."　　Facing father's questioning, Xiaoming appears very wronged. One day last November, Xiaoming turned on his computer to play games and relax after he had finished his homework as usual. He on a website opened his favorite game, waiting for the beginning of the game, there is an embedded answer to the question of the award-winning ads how also closed, on the screen flashing a very dazzling.　　Xiaoming clicked on the link and wanted to see what was going on. "Wow, the original problem is so simple, [primary school] students in the first grade can answer up, I do not have to think a breath all correct.""Xiaoming thought of the scene excited to say," Click on a Web page after the link, said it is correct to draw free to send Q coins, the top has a lottery phone. Then I hit the phone, now I can't think of how to say, anyway, according to the prompts selected 30 yuan Q coins that. I thought, wasn't this the pie thing in the sky? After that, Xiaoming remembers the phone number, and every month he will play it several times. "I always thought it was free until dad saw the bill, and I knew it was a charge," he said.　　Xiaoming also told reporters that his class has more than 50 students, about one-third of the students like to play this game, there are many students have done this question and call, but the specific number of people are not very clear. The reporter in Mr. Huang to print the expense list to see, xiaoming each time is not more than 7 seconds, the deduction amount according to the selected recharge Q currency number different has 10 yuan, 20 yuan, 30 yuan 3 kinds.　　There are several phone calls to show the time is zero, but also deducted 3 yuan of money. Game company: No refund Mr. Huang told reporters that July 18, he first called the Telecom customer service complaints, the other party said that the cost of a game company in Guangzhou for the cost of the game, let it with their children to verify the situation under the understanding.　　Mr. Huang will return to the telecom customer service from his son Xiao Ming, customer service said, will designate a dedicated customer service representative to resolve the matter, and is willing to last November to June this year the full refund of the deduction. "I did not agree, I think I found you only refund to me, if I did not find, it is not to keep on behalf of the buckle down?" This way of deduction I feel very uneasy, and telecommunications companies, gaming companies do not apologize, I am not comfortable.　　"said Mr. Huang.　　Telecoms says it will communicate with game companies to deal with the matter.　　After that, the game company and Mr. Huang contacted, said that the telecommunications deduction is the child's call to fill Q coins generated by the deduction items. "I think there is a problem in the way of deduction, and it is absurd for children to make a telephone call to deduct fees," he said. Deduction fee at least have a confirmation program, or verify the password or something, or someone else copied my number to make a phone call, you also want to deduct from me here fee?　　"said Mr. Huang.　　And the game company claims that their phones are just voice systems. Mr Huang has also questioned the way this fee is deducted, he thinks the game company's propaganda is inherently deceptive, free is just a cover, and secondly, there is no authentication in their fee-deduction program; again, they give it to telecom, and only authorize it to deduct the fixed telephone charges of their own home.　　Telecom in the absence of any notice, there is no confirmation of the case, with what to replace the game company from their own customer bank account to deduct money? Later, Mr. Huang and the telecom customer service contact, the other side said that the matter has been to the game company to solve.　　The game company is considered to be Mr. Huang's son to recharge the costs incurred, will not refund. HuangHealth worry, such a situation should not only he one, then, how many users are being the telecommunications company to deduct the game fee? Yesterday afternoon, the reporter called the Telecom customer service phone reflects Mr. Huang's question, customer service staff inquires after the reply, said that there is a Mr. Huang reflects the problem of the record file.　　He will add an expedited note to this issue and reflect it to the account manager who is dealing with it.　　As of press time, Mr. Huang still received no reply. (Quote person: Anonymous bonus: 200 Yuan)