Shijingshan District E-commerce enterprise consumer Rights Protection Green Channel Alliance was established

Source: Internet
Author: User
Keywords Electrical business
Tags business business enterprise channel consumer consumer complaints consumer disputes consumer protection consumer rights

Commercial News (reporter Sun Shuyan) The rapid development of the field of electrical business, but also let it be complained constantly. Shijingshan Industrial and commercial enterprises will be included in the resolution of consumer disputes green channel, and yesterday formally established "Shijingshan District E-commerce Enterprise Consumer Protection Green Channel Alliance."

Huangxiaowen, deputy director of the city Trade and Industry Bureau, said that the electricity business complained about the existence of goods not plate, after-sale problems, rights and other difficulties. This time joins the green channel to include the Bowser, the Blue Harbor on-line, the Yeepay payment and so on 16 electric business enterprise, the registered total capital amounted to 410 million yuan. Join the green channel of these enterprises in receipt of consumer complaints within 5 hours of communication with consumers complaints, 5 working days to resolve consumer complaints. Engaged in Third-party electronic payment of enterprises and shopping websites, the consumer's complaint commitment to pay 100% first, is the city's first. Once the electronic business enterprise violates the promise, it may lodge a complaint with the industry and Commerce Department.

Shijingshan Industrial and Commercial bureau in charge said that last year, network complaints reached more than 300, accounting for nearly 41% of complaints, the first three complaints of the enterprise is Sohu game, Bowser, Yeepay pay.

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