Sichuan Mobile push flow balance reminder 10 Services

On the eve of 3 15, China Mobile Sichuan Company announced the latest "10 Service Initiatives".　　One of the "Outstanding 128" project to invest 2 billion yuan comprehensive upgrade network coverage, will further protect and upgrade the communication quality of 40 million users, and "Service your evaluation, details I improve" and other activities, will further improve the service management mechanism, and actively create a harmonious and satisfactory communication consumption environment. The latest "10 service Initiatives" specific content: first, add 120,000 carrier. That is to invest more than 2 billion yuan to improve the overall quality of urban and rural network coverage; second, call balance reminder. In the balance of 10 yuan when the initiative to remind customers to recharge, to ensure that customers non-stop machine; third, the flow of balance reminders. From May 1 onwards, will be based on customer needs for data flow package customers to implement daily flow balance reminders; Customer recharge Payment, send the bill to account SMS reminders and balance reminders; v. Handling of complaints transparent. Complaints to customers will generate a complaint work order and SMS reply; Vi. window services transparent. Mobile customers in the service window after business, can be through the message to evaluate services; Seven, add 10,000 outlets. More than 10,000 outlets have been added throughout the year. Eight, 7x24 Hour hotline. "10086", "12580" and other hotlines to implement 7x24-hour service. Nine, a variety of electronic channels self-service.　　Continue to provide customers with "online Business hall, SMS Business Hall, hotline Voice" and other electronic channels, All-weather to provide customers with self-service; Ten, rich information information to meet the needs of individuality. Sichuan Mobile as the only communications operator in the province, this year by the Provincial Consumer Protection committee awarded the "Sichuan Communication industry, consumer education demonstration base."　　In the "3 15" day, Mobile also in Chengdu, Ding International Plaza launched the "General Manager service Day" activities. Newspaper reporter Dai