Small webmaster do product station customer communication winning strategy

Intermediary transaction SEO diagnosis Taobao guest Cloud host technology Hall

At present, grass-roots owners Circle profit model in addition to the mainstream advertising alliance, is selling services, selling products, with the major webmaster money training for violence products +seo respected, will be a lot of AdSense also to sell products to make money at the cusp. This thought to cut into a rich market segment, select a number of key words in the flow, Baidu has a ranking, silver on the Hua Hua. Do not want to, the ranking has, the flow has, followed by consultation, there are few transactions, thin think is the communication of the operation of the problem, and finally summed up for the small Stationmaster product station customer communication winning strategy. Below, is the younger brother operation several product to arrive with the customer communication experience, the lesson, everybody pats the brick!

First, the customer service is the male to let the human sentiment why:

Because it is a personal webmaster operation, combat, promotion, customer service are all experts, are generally men, lose on the gentlemen, do not deal with the blame you are male webmaster also guest clothing!

Generally speaking, whether it is offline or electric company, customer service is a formal training, Putonghua standard, fluent girls. If one day you consult a product, the response is a tough man, how to feel, and do not say whether the answer is clear, the attitude is satisfied, in terms of gender lost a cut.

Two, you ask me to answer, enough professional?

Say a network cable + an ordinary person's brain >100 an Einstein, now the customer is clever to die, to his consulting questions already clear in the chest, ask you just test whether you really professional, whether really enough to let people trust.

Therefore, for our products, for customers to ask questions, we should try to think of all the problems encountered, and then Baidu, Google to find out, clear and clear to the summary, to the customer report, want to deal you do it!

You are still afraid of payment on delivery?

Don't think you're going to pay for your goods. This is my experience, a customer online submission of orders, I immediately made a return visit, confirmation, the final customer confirmed that the goods to be paid to deal, Schen, suddenly asked where the product is produced, where our company. I answer: Products from Hong Kong, our company in Xian, so do not, I do not know why, what makes him not trust me, I want to in Guangdong he will trust, there is near to Hong Kong, the cost is relatively low, easy to purchase, and if in Xian, Lu Chengyuan, shipping far, high cost, you may be false!

Therefore, the goods to pay is not as good as the customer's trust, how to let him trust, only a few more than a few single more experience, I have not found a better way, hehe!

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