Sohu Upgrade server Empty user mail lawyer says site should be blamed

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Part of the use of Sohu free mailbox users found their mailbox was "accidentally" empty, some people accumulated in the mailbox in various folders of useful information also lost. According to Sohu staff explained that the recent server upgrades may cause some of the mailbox is emptied, Sohu will do its best to help the damaged users.

Missing mailbox Cleanup

Yesterday morning, Mr. Wang Login to his website in Sohu Free mailbox, found that the inbox has been cleaned "clean". "Just a few emails from the previous one, including the presence of drafts, and all the messages in the folder. "Mr. Wang stored in the mailbox of friends telephone, customer information, pictures and other useful information is lost."

"It was difficult to find the messages that were cleaned up because the server upgrade caused the hardware to be compromised," the consultant said. Mr. Wang said, Sohu free mailbox He spent more than 8 years, before also experienced a number of server upgrades, but never happened this situation. "If the upgrade can cause information loss, you should inform the user in advance to transfer useful things, Sohu has not made any hint." ”

The website does not prompt the agreement is exempt

"Multiple upgrades are not related to the hardware, no impact on the use, it did not make relevant prompts to the user." "Sohu mailbox staff to reporters that the latest server upgrade, accidentally generated some hardware problems, it does cause some users of the mailbox is emptied. "The problem is mainly in the Dragon Boat Festival before and after the technical departments immediately emergency treatment, but from a period of time to make efforts to see the possibility of recovery is relatively small." ”

The reporter found that in the website registration "Sohu User Service agreement" content, has the following exemption clause: "Sohu Network Service does not undertake any responsibility, namely the user to the Network Service use undertakes the risk." Sohu Network does not guarantee that the service will meet the user's requirements, also do not guarantee the service will not be interrupted, the timeliness of service, security, accuracy is not guaranteed. "And in Sina, Hotmail and other mailbox registration service agreement, there are similar provisions, the expression is basically the same."

Lawyer to say: website should be blamed

According to network users, 21CN, Gmail and other free mailboxes have been accidentally emptied, information loss. In the last year, rising company also on the card card Internet Security Assistant bug caused some users Outlook Express mail loss apology. The Sohu site staff said that the upgrade service caused users to lose mail, the site to apologize, and for the specific requirements of the damaged users, the site will try to meet. Clearly, the site is offering a free mailbox that is constantly being upgraded, and is unwilling to guarantee the information that is stored in the user.

Van Burson, a lawyer at Beijing Sega law firm, believes that the exemption clause in the Network Service agreement is a format contract, and the website should be responsible for the loss of the user's mail. "The barrier of the website is that you should read the agreement and choose whether to agree, but if you do not tick, you can not register, only to compromise." Do you offer a free lunch, and you're not responsible for eating a bad belly?