Spring Festival second kill order is canceled, New Year's trip is also sweet

"Seconds to kill!" International brand, new opening! Begonia Bay Shangri-La 55 square meters Superior sea view room, 898 yuan A, two days a night! "Lunar," where to go Net "mobile phone app strong launch spring Festival popular tourist destination Sanya five-star hotel special seconds kill activities, and holiday general. But seconds to kill to two hotels special Seaview Room Mr. Xu did not think, in the success of a single two hours later, but was "where the net" customer service, can not stay during the Spring Festival, and ask for its refund.

Receive order confirmation SMS and Consumer code

At the beginning of two, Shanghai's Mr. Xu took his family to Haikou for a holiday and the next day he was going to visit Sanya, so he ordered the hotel to stay in Sanya by "where to net" mobile app.

"Where do I go to the net" mobile phone app to see the Sanya Begonia net Shangri-La hotel's snapping promotions, a second bargain for 898 yuan A, 2 days a night. "Mr. Xu screenshot of the activity page at that time, the reporter saw the introduction of the hotel said" new opening, holiday General, Begonia Bay Shangri-La 55 square meters of large rooms, at ordinary times at the same price ", in the Activity Order page also marked the" date can be ordered "" Instant confirmation. "

Mr. Xu read the contents of the app page in detail, the hotel's second kill activities without any restrictions, so that 8:02 the night to buy a single two rooms, and 8:04 in the evening to pay success.

Then, Mr. Xu received the "where network" sent to the order confirmation text messages and consumer code, and prompted him to the hotel to provide "where the net" consumption code can be.

Cancel the order website is willing to compensate 20% room payment

Mr. Xu did not think of IS, in the "where to net" snapped up two hours after the success of "where net" customer service is called to force his refund. "21st Night around 10:45, ' go to where net ' customer service suddenly called to tell me, I before the order of Sanya Shangri-La hotel room can not book, want Me to refund." Mr. Xu told reporters, customer service staff said, "Where to Network," the computer Web page says "national legal holidays and special holidays do not apply", but the app page has no additional instructions, also did not indicate during the spring Festival can not be used.

"I asked customer service to look at their app's activity page, and customer service said it did not mark any restrictions, and she was at a loss." Then, "Where to go to the net" customer service admits, may be the site technician error, not in time to synchronize data. Although the customer service admits is the website responsibility, but she still asked me to refund, only said will be in accordance with the relevant stipulation to compensate me 20% of the room payment, other responsibility all is not negative. "said Mr. Xu.

Mr. Xu said to customer service, not willing to refund, hope "where the net" can be agreed to provide hotel rooms, "Our family of 5 people, from Haikou to Sanya, high-speed tickets, including in Sanya tickets are all bought, ' to where net ' but temporary breach of contract, the hotel room can not stay, let us live where? ”

But, "where to net" customer service answer let Mr. Xu very angry. "Customer service said, ' You do not want to retire, then you do not return, the hotel is not to live in, I just come to inform you of the results of the order Processing." At that time ' to where net ' customer service is such a tough attitude, but also let me have any way to complain about the rights of the right. Mr Xu suspected that "where to go to the net" of the second kill activity is to deceive consumers behavior.

"Where to go Net" response: Consumers have been allowed to stay as planned

Yesterday, "Where to go to the net" related staff to verify the order information, replied reporters, consumers Xu through the "to where net" to find travel agencies to book free products, travel agencies received orders from consumers, found before and after the Spring Festival resources are scarce, can not provide consumers booking room type. "Where to go under the supervision of the network, the travel agency first attempt in accordance with the new" travel law "provisions, communication refund to consumers, and the total amount of compensation for 20% of the cost of orders. The staff said that, given that consumers do not want to change their plans, "where to go to the net" is to urge the travel agency to try to arrange the room, the final success of ensuring that consumers travel according to the original plan.

Why do consumers receive text messages that are intended to be successful? The above staff said that it may be related to system failures, "where to go to the site day orders are huge, there is indeed a possibility of error." Finally, the staff told reporters, uphold the "consumer first, travel agency second, ' where to network ' third ' treatment attitude," where to Network "in the supervision of travel agents to ensure that the original single travel of consumers on the basis of a small gift will be added to consumers.