Students enrolled in difficult to retreat Wall Street English insists that the terms of the industry's most LAX

Recently, the securities daily-China Capital Securities Network experienced the marketing process of Wall Street English sales staff, experienced a nearly unassailable sales words. But none of this can withstand the discontent of the students. Wall Street English says the money-back clause in Wall Street English contracts is one of the most liberal in the industry, and Wall Street English allows students to make refunds within 30 days of signing a contract. In some special cases (such as the student is seriously ill), no matter how many grades he has, it will help the student refund. Is that true? Why is Wall Street English response inconsistent with the content of the contract? Student refunds after setbacks sales the first priority is to reduce the amount of refund? According to China Capital Securities Network, the curriculum of Wall Street English is divided into six parts, namely: primary (Survival), Basic (Waystage), Intermediate (Upperwaystage), Advanced (Threshold), super (milestone), Experts (Mastery), in addition to the expert level of level 2, the other modules are composed of 3-4 levels (where the base to the advanced module each plus a pro level), and each level includes 3 units. On the publicity, Wall Street English is through listening, understanding, reading, imitation, computer testing, role play, foreign teachers to improve English communication skills. However, it is not the case that the refund students generally believe that in the payment of tuition fees as high as tens of thousands of yuan more time is the man-machine dialogue with the computer. As for the teaching of foreign teachers is to study the content of the review, not only difficult to book, but also because of the uneven performance of foreign teachers and the effect of very little. But the students who ask for refunds have to go through twists and turns and are limited by many factors such as course consultants and terms. Some students point out that the direct barriers to refunds come from course consultants, which may be a clue to the demands of the Wall Street English recruiting information. A public message from the Guangdong Talent Network shows that Wall Street English is a requirement for course sales advisers in addition to introducing Wall Street English courses to customers, the second includes minimizetherefundofthecourse (as much as possible to reduce refunds), and follow up the payment process for course fees and minimize cancellation. Students said that the course consultants often delay the way to talk for a few hours to try again, and sometimes there will be foreign teachers do not understand the Chinese to help persuade, the usual argument is that the current level of English to be improved, the practice of English needs to be repeated, and to ensure personalized service. However, the trainees found that the attitude of the course advisor changed since the 30-day registration. Clause hidden "divide" into student refund second yoke? Apart from the course advisor, the student will eventually be stuck on the terms after the refund is made, and the China Capital Securities Network finds that the "threshold" set out in its terms will be tripped. China Capital Securities Network from a "Wall Street English course registration contract" found that the Wall Street English stipulation, the student only can drop out in the following two kinds of circumstances: first, within 7 days after the introductory class, and in the first unit study period drop out, the tuition fee after deducting 500 yuan to refund; second, within 30 days after the entry course, andDuring the first unit study period, the tuition fee is refunded after deducting 4800 yuan. Wall Street English Agreement "once the trainee begins the second unit of study or time more than 30 days of introductory class, it will be deemed to be satisfactory to the school and not to drop out." "The tricky part is that Wall Street English has a double constraint on refunds: one to meet within the 7-30-day period after the introductory lesson, and to be satisfied during the first unit of study. As a participant, the course advisor also delayed the refund period from 7 days to 30 days. At the same time, Wall Street English for the first unit (curriculum) limits also greatly reduces the student to experience the course in time and the opportunity to offer the refund in time. According to the data, the "first unit" contains three media classes (1.5 to 2 hours per class) and +1 classes (outside teaching staff ratio: 1:4) + Foreign Teacher Supplement (1:8) and Social Club (1:12). In this respect, the participants indicated that the course consultant had 7 days to start setting up the first to second media class, even though three computer classes were in seven days, but the outside classes were more than 7 days, since the completion of the media class made it possible for trainees to drop out in 7. Second, when the course counselor tries again and again, the student usually wants to refund more than 30 days. In this process, the student's loss from being deducted 500 yuan to be deducted 4800 yuan, plus the bank interest and the liquidated damages step by step increases, as far as thousands of yuan's loss causes the student to have the misery to speak. Price varies from person to person In understanding, China Capital Securities Network also found that there are different quotes on Wall Street English. Take 12 levels, for example, before and after the interval of about six months, some people spend 50,000, but some people only spend less than 40,000 yuan. The latter said that the signing is a preferential contract, each level quoted at 3000 yuan, and some students received the quotation is the first module 27500, after each plus a level is 3000 yuan. Is the price of Wall Street English not transparent, offering different pricing for different people? On the above issues, China Capital Securities Network on March 4 to the Wall Street English-language departments to send an outline of the interview, March 7 received a reply as follows: 1: There is a unified standard in the course fees? Why is the same person, different stores, the price is very big gap? Different words, divided into several quotes? In addition, does the pro course belong to the gift or the charge level? Wall Street English: Wall Street English all centers in China are run by Wall Street English, there is no difference between different centers. Pro is a high quality English course published in Wall Street English in 2012, mainly for business and workplace English, and Pro is one of 20 levels. 2: According to the majority of consumers, they spend a lot of time after the registration, most of the computer with the software self-study, teaching a pair of four counseling, elective time limited, and more is the review of the course. Excuse me, why should let the student through the software self-study for a long time, this can guarantee the study effect? Where does this software come from? External retail? How much is the cost? Wall Street English: Wall Street EnglishLearning method is a combination of multimedia application, learning manual application, teaching face teaching and other ways of learning. Many students come to Wall Street English because the traditional way of teaching makes them slow to progress, such as 20 or 40 students facing a teacher. And the teaching method is introduced in detail (slightly). 3: According to a lot of consumers, in the refund when they encounter a variety of blocking, one finally had to pay 500 yuan "management fees" to be refunded. What is the cost of this 500-yuan management fee? And from the information we have received, 30 days to withdraw, but also to pay 4800 yuan of "management costs", I would like to know what the expenditure of 4800 dollars? Wall Street English: "Management fees" have been stipulated when students sign contracts. These costs include teaching service fees, various labor costs, and material supplies. The money-back clause in Wall Street English contracts is one of the most liberal in the industry, and Wall Street English allows students to make refunds within 30 days of signing a contract. In some special cases (such as the student is seriously ill), no matter how many grades he has, we will help the student refund. 4: Wall Street English is a double constraint on the refund terms: one to meet within 7-30 days of the introductory course, and to be satisfied during the first unit of study. But according to the students, in addition to the introductory course (first multimedia Class), which is completed on the same day/next day, it is impossible to reach the end of the first unit in the agreed term, and even the course/study advisor arranges the second multi-media course outside 7th, which will have an impact on the student's experience completion and further loss. What does Wall Street think about this, and is the refund provision sufficient and reasonable? Wall Street English: There is no "unit" concept in the contract for Wall Street English, only "7 Days" and "30 days" two time periods.