Successful transaction is "active withdrawal"

Jing Dong "Summer promotion season full thousand minus 200" promotional activities, a original price of 3600 yuan Sony Nozomi mobile phone preferential price for more than 3,100 yuan, and the full 3000 minus 600 preferential conditions to attract a large number of Jingdong customers into the purchase.

Many buyers have found that some of the orders have been shipped wonderfully missing, as well as some of the outstanding orders are also "active withdrawal order."

As of July 27, Beijing-east side only said that "has been referred to the Department of Complaints Processing", was "active withdrawal" of more than 240 consumers waiting for the total value of 600,000 commodities so far heard.

Successful transaction is "active withdrawal"

Wang Fang, who lives in Changping Huilongguan, has always been the resident customer of Jingdong Mall, which has two accounts because of its loyal customers, one of which has been upgraded to gold.

July 27 11 o'clock in the morning, Wang Fang to reporters to call, said that in Beijing east with a coupon to buy a Sony Nozomi mobile phone was inexplicably canceled orders. "I am the Jing Dong Gold member, recently Jingdong promotion month activity is particularly many, the price is also suitable, therefore likes to come to Jingdong to stroll." ”

July 21 10:57 A.M., Wang Fang in Beijing east using the Sony Nozomi Model 3000 return 600 discount to 2598 Yuan Price successfully purchased this mobile phone, payment screenshot clearly shows the transaction "purchase success."

On the morning of July 22, when Wang Fang turned on the computer to view "order tracking", it found that the transaction which had been paid successfully and submitted the order was shown "unable to arrive" on 21st 11:46 P.M..

Immediately, Wang Fang to jingdong customer service call, "Start customer service attitude is very good, said will solve problems, can be consulted several times also did not give a clear answer." ”

Many days after the complaint, until 10:58 July 26, Wang Fang from the order tracking found in the "Processing Information" column shows: "Your order is not available goods, we suggest you choose other similar products." ”

Wang Fang puzzled is, July 26, in the processing of information released, Wang Fang's orders will be forced to withdraw from Jingdong Mall, "when the complaint has been said very clearly, if the inventory is temporarily lack of supply, I can wait." But to "take the initiative to withdraw a single" way I have already paid a successful product unilaterally "chop" is also too disrespectful to consumers! ”

Jing Dong said "This coupon does not participate in the event"

Coincidentally, in the process of continuous complaints, Wang Fang found that the "initiative to withdraw a single" people, of them from Beijing, Xinjiang, Hunan, Jiangsu, Zhejiang and other more than 10 provinces and cities, more than 240 people in the 26th are all suffering from orders withdrawn, not expected out of the library, warehousing was hacked, forced cancellation of orders, packaging has not been issued.

Jiangsu Linan (alias) to be interviewed by reporters said, a start order is required to purchase, in the waiting for procurement, after the tip of the July 25 receipt, the results of 25th 12 o'clock Noon received Jiangsu Suqian a customer service phone said this order can not use 3000-600 coupons.

Linan asked: "If not then why the next single success and successful payment?" Jing Dong Customer service did not answer.

Linan said: "Originally thought the order should be shipped, because the credibility of jingdong has been very good." Results 26th more than 10 o'clock in the morning received the message from Jingdong, "Hello!" Your Jingdong order 271663272 refund has been successfully accepted, will be returned to your original payment account, please check in 1-5 working days, if you have any questions, please call Jingdong [Jingdong Mall]. ”

"Activity price" someone arrived

More let "be cut single" Jingdong customer dissatisfaction is, is also a mobile phone, a promotional activity, a customer Zhang Wei (alias) but received a mobile phone. In a July 21 Beijing East Century Information Technology Co., Ltd. Invoice, the reporter saw Zhang Wei to 2598 Yuan Price successfully purchased Sony Nozomi mobile phone.

A customer calls Jingdong customer service, said: "Others participate in activities received mobile phone, why my turn to delete?" ”

Jing-dong customer service replied: "It is not a person's list to cancel, now your information we have been transferred to the Department of complaints processing." ”

Did not get a clear answer, so that the unilateral "chop" incident immediately fermented, until July 27, 259 people soon composed of rights groups, and set up QQ group, the unilateral withdrawal of the Beijing East incident to the rights of complaints.

BEIJING-East unilateral withdrawal has become "homely"

As early as October 16, 2011, the "Beijing News" published the "consumer Prosecution of the Beijing-east false propaganda company to argue that the manufacturer error" article.

March 15, 2012, "The Legal Evening News" also published "Consumer v. Beijing East said its unilateral deletion of preferential orders," said Jingdong "old for new" washing machine orders disappeared.

March 21, 2012, the Chinese network of "Beijing-east frequently sued unilateral cancellation of orders," the lawyer said the need for legislative norms said, Jingdong Mall unilaterally canceled orders have constituted a breach of contract, and suggested that consumers encounter such situations can be to the industry or commerce or consumer associations complaints.

June 15, 2012, "Shenzhen Evening News" has also been issued "Jingdong due to price errors do not issue a unilateral cancellation of the order is a breach of contract," the Beijing-east at the time of the "fiery red June" to question the promotion, the final, to Beijing east to give each 20 yuan shopping coupons apologized hastily.

July 17, 2012, "Changde daily" issued a report that the Beijing-East frequently broke the unilateral cancellation of orders, received money but delays in the delivery of complaints, resulting in consumer confidence in the electricity business crisis.

Electric business Analysts suggest that the marketing of the Business-to-consumer website should be expected to estimate their own capabilities, especially the preferential measures to develop a very detailed criteria or prior statements. To ultra-low discounts to attract a large number of consumers but can not be trustworthy, it is likely to "staying" into the "flow of passengers."

The legal person suggested that if the two sides cannot resolve the negotiation, consumers can resort to the law, Dangdang back to the "special book", was awarded a lawsuit. However, due to the small amount of such orders, the general existence of the problem of high cost of protection

In order to ensure the normal conduct of e-commerce activities, protect the fair trade, protect the equal competition, protect consumers from the suffering of fraud, e-commerce delivery issues in the legal "legislative vacuum" imminent.