Suning Tesco vice president Weibo: for the recent partial customer orders delivery delay apology

December 25 news, yesterday Christmas Eve, Suning easy to buy Vice President Li bin in micro-Bo issued a report, for the recent partial user orders delivery delay apology.

The article said, "as the recent seven years of the SAP system will be fully switched to Les system, synchronous upgrade also has suning easy to buy the thousand units under the single system, order management system and customer management system." Due to the system upgrade, resulting in partial order delivery delay ... Express my sincerest apologies. ”

Li Bin said in the article, "For us, this is no less than the whole suning information system of a ' big surgery ', the data import of the complicated, the system switch arduous, has exceeded our imagination." ”

The microblog immediately triggered a netizen's spit:

Bang Mon Guo Weibo comments: November 11 orders, tell me 23rd, then 30th, then December 7, then, in the middle, then 23rd, then 24th, then the end of December, then there is no then, also be customer service hang up the phone, cool!

Ying Yun Bo comments: I have not delivered in 10 days, just apologize on the matter? How many people call the number of customer service calls, how many people every day the trouble of consulting customer service when delivery, and the disappointment again and again, should not the customer to make compensation?

Netizen Drlyf Weibo comments: Finally heard @ suning easy to buy the apology, although come a little late, although double a buy things have not to deal with, but also in the heart or warm, also be responsible for the enterprise, also not in vain I since the purchase online support! Finally hope @ suning easy to purchase customer service Center I return orders to deal with it, nearly 1.5 months, it should be over! Because it became a shadow of my su ning!

Some competitors have also published a view of the matter, a shop search product line Senior Product Manager Jiang Shenxian said: "The comments were sprayed well, guess should be upgraded accident, the relevant responsible person is miserable ... ”

Netizens in the flowers mixed in the microblog asked: "When is the problem when you can return to normal?"