Tablet PC complaint heats up

Consumer Reminder (reporter Lio Eling) tablet computer software upgrade after the crash, hope to get telephone guidance, brand customer service but to charge 500 yuan telephone support fee.　　Yesterday, the city Trade and Industry Bureau, the City Association of Consumers reported consumer complaints analysis, said, portable computers and other electronic products hot-selling caused complaints heating up. The city Trade and Industry Bureau introduced, "12315", "96315" two hotline in June to accept the portable computer and other electronic products complaints 100, has completed 85, the remaining complaints are still in the mediation.　　The main problems include: the operator sells the computer model configuration and the agreement does not match, the computer appears freezes, the heat dissipation is bad, the Huati and so on breakdown, the operator delays or refuses to exchange repairs. City Trade and Industry Bureau to remind consumers, the acquisition of electronic products should advance understanding of performance, configuration and other information, the business recommended to their own prior knowledge of the goods, it is best to choose carefully. After purchasing the computer must request and keep good consumer vouchers, the bill should be recorded sales business name, product model, purchase time, price and other information, in order to have a timely complaint after the dispute.