Talking about how to do well customer service for profiteering products

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Make windfall products, the most common headache is to deal with the problem. and customer service is a very important one, many people too much to pursue the beauty of the site, but no attention to customer service. Make a windfall product site is a very important step, but look at the site directly after the small number of simple, many are bad in the customer service this link. I think to do a good customer service to do the following:

1. The idea should be clear, do not ask the answer.

Users are very annoying this kind of people, obviously ask the efficacy of the product, you give people to answer is the price. Irrelevant。

2. Give the customer a reassurance.

People's problems should be sincere, be sure. Don't hesitate on your own. If you don't believe in your own product, can you expect others to believe in your product?

3. Learn to be good at listening

In fact, this is similar to the first one, and some of it is because this article is not doing a good job. We have to wait for the customer to clear up the problem and then proceed to deal with the problem.

4. Be enthusiastic about your attitude

Online trading is not like offline trading, and you can infect each other with always having a happy mood. But you can use some emoticons to get closer to the customer. Remember, do not always use cold text to answer each other, a good customer service, whether in reality or on the network can be happy to the user. This is also a small detail of the transaction.

5. Price

Some people in the customer bargain, holding a deal a single idea, price. My friend was in this situation, and then how did he do it? Cut prices. The user instead of suspicion: your product is not a problem ah, I said the price you will reduce the AH, the results did not deal. Never get the best. You can not shrink the price, because consumers generally have such a psychological, the more can not buy, the more you want it.

6. Active attack

8630.html "> Sometimes the user hesitated for two minutes without answering the question, indicating that the other party was thinking about it and couldn't make up his mind. At this time you have to take the initiative to eliminate each other's concerns.

7. Build the Database

A good customer service is often analogy. The database is simple enough to record the details of the purchase, and then call and ask the customer about two transactions. A telephone to promote a deal, is not time-saving?

A good customer service can often play a multiplier effect, I hope we can analogy, a lot of experience.

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