The balance in the card can be activated after the prepaid card expires

The report (reporter Lio Eling) consumer fitness, beauty, car wash card, etc. effective expiration, the operator can no longer emphasize the balance in the card will not refund, but to provide activation, card replacement and other services.　　The consumer shall be entitled to terminate the contract without payment of the prepaid fee within 7th after the payment of the prepaid fee, and the proprietor should return all the prepaid fee in a lump sum. After the expiration of the card balance can be activated after more than 1 years of investigation, soliciting opinions, public argumentation, in order to standardize the prepaid behavior of the "Beijing Consumer prepaid service contract behavior guidelines (for trial implementation)" Yesterday by the Beijing Municipal Trade and Industry Bureau announced the implementation of September 1 this year.　　The "guideline" applies to leisure fitness entertainment, hairdressing and beauty care, car cleaning and maintenance, dyeing, bathing 5 major industries, focusing on the protection of consumers ' right to know and fair termination.　　City Trade and Industry Bureau, the director of the contract of construction introduction, the past widely criticized by consumers is that the effective expiry of the balance card in the unilateral provisions of the balance, the operator to their own.　　The guideline stipulates that, after the expiry of the effective period, for the balance of the card, the operator should provide activation, card replacement and other measures.　　An unconditional termination during the Cooling-off period is another noteworthy provision consumers in the payment of prepaid fees within 7th, has not yet used prepaid service, the right to terminate the contract unconditionally, the operator should be a one-time return of all prepaid, in the 7th to accept the free experience or trial service, does not affect the consumer to exercise the right to unconditional termination.　　"This is to give consumers the necessary right of confrontation so that they can think calmly about their own needs, to investigate the actual performance of the operator," said Li Yinglin, deputy director of the contract. The relevant provisions without authorization to increase the price negotiation can not refund the operator to change the service location, if the adjustment of the main business items, without authorization to increase the commitment price or increase the conditions of service restrictions seriously affect the interests of consumers, the two sides should negotiate a solution;　　A one-time refund of the prepayment balance. Closed to the early 30th to inform some operators often at will suspend business or close the door, do not inform consumers in advance, nor compensation losses.　　The guideline stipulates that if the operator suspends business for more than 30th, he shall inform the consumer by shop notice or other form before the suspension of business 15th, and the consumer requests the cancellation of the contract, the operator shall return the balance of the prepaid payment after deducting the consumption amount by reference to the stipulated standard, and the expiry date of the　　If the operator is required to terminate the contract due to closure or cancellation, he shall fulfill the obligation of informing in advance of 30th, and shall bear the corresponding liability for loss caused to the consumer without notice. Consumption records to be kept for 2 years many operators do not provide consumption records and credentials, resulting in the difficulty of defending rights.　　The guideline stipulates that the operator shall keep a detailed record of the service provided to at least two years after the termination of the trading relationship. In addition, the operator should be in a prominent position to express the use of the place of business, not to make a semantic vague lifelong service commitment.