The consumer's consciousness of protecting the rights is more and more strong

All said that now consumers are more and more awareness of the rights to protect their rights to take up the legal weapons. However, due to the domestic industry part of the product of the national standard is not perfect, the cost is too high, and other reasons, the road is sometimes not smooth. This period, we have collected some examples of difficult rights, hope to remind everyone in the purchase before polishing eyes, but also calls on relevant departments to improve the corresponding laws and regulations to achieve rights.

"Tears" window detection is sky-high

Case: Last year, Consumer Zhao changed the Broken Bridge Aluminum window, would like to have a warm and comfortable winter, after heating has appeared to let her very upset situation. "In the morning there was dew on the window, and a little water was rubbed on it." The first thing to do every day is to clean the windows. Ms. Zhao on this situation miserable, several times to find manufacturers to solve, but every time the manufacturers put the blame on her. "The air in your house is too wet, so it's condensation." Our installation is no problem, the window is no problem, if you think we have problems with quality, go to test it. Say we are not qualified, we will pay. After several times, the manufacturers gave such a solution.

Reporter investigation: "As long as can detect I am not afraid of manufacturers shameless." Ms. Zhao thought. With her questions, reporter visit experts found that, although there are relevant testing agencies, there are standards to rely on, but to detect is really difficult. Experts, the reason for the window condensation is very complex, may be the glass seal failure, the design of the structure of the problem, may also be the problem of the seal, or the consumer's home environment, poor quality, or a combination of these will lead to condensation, if there is no professional field inspection, it is difficult to determine exactly where the problem. Hasty detection of the form, the results may be qualified, and the detection cost is really very high. "There are a lot of people who can find out the reason, but it is the problem who check and check the factory." ”

The reporter calls the national Construction Engineering Quality Supervision and Inspection Center door and window Inspection department by the consumer Identity, asks the examination window the concrete matter. Staff in the news that reporters want to detect rights, directly advised reporters "or do not detect, really expensive, costly, or reconsider." According to her, only detect condensation one item, the price is about 4500 yuan, "the general window to the overall unloading inspection, if it is large window, the price must be higher." In addition, the final test results will be about two weeks, the specific detection time in 2-3 days, but can not guarantee that the window can be detected immediately. In other words, many days after the submission of the owner of the home is not a window of life (Zhao Lady lives 20 layers). Reporters asked if there is no way to unload the window, the staff introduction, you can also go to the field to check the specific causes of condensation, but the price is "20,000 yuan start." To analyze the cause of the scene, it may be necessary to remove the window for detection.

Finally, the staff advised the reporter or with the factory consultation, "Everyone step back." Not that we do not want to test you, from the consumer's point of view, it is too expensive, and the cost. The window unload, the loading all wants the expense, the examination price may change several sets of doors and windows, you reconsider again. ”

Beijing reviews: High detection costs and serious impact on the normal life of consumers testing methods to make it sounds very beautiful rights to become a chicken. Faced with many risks, I believe many consumers will choose to be silenced, do not give themselves to find such trouble. Here, we can only hope that the detection level of further improvement, so that consumers in the rights of less concern.

Store failure chasing money is not easy

Case: A mention of a building materials supermarket arrears, consumer Miss Liu very distressed. For home decoration, last August 25-26th, she attended a building materials supermarket celebration activities. September, the merchant also launched the storage value activities, "save 10,000 yuan when 11,000 yuan, I saved 50,000 yuan." "The purchase of building materials in succession, and then returned 15 square meters of floor, the value of more than 3,700 yuan." "Now the money has no shadow." "At present Ms. Zhao's stored value Cary still has 13,000 yuan, do not know how to return." "Also bought a 499 yuan of small kitchen treasure, now also don't say delivery also cannot return." "Roughly counted down, Ms. Zhao pressure in a building materials supermarket money has more than 17,000 yuan."

Reporter investigation: Regarding the consumer defends the legitimate rights and interests question, the reporter interviewed the Zhongxiaoxie Law Regiment head Chu Baochang, he thought, the present best way certainly still is the consultation.

He advises consumers to do things in both stores and brands. For example, for customers who do not get the goods after payment, if the product brand is rented a building materials supermarket counter relationship, consumers can first negotiate with the brand can be shipped. As to whether the store to the brand knot, consumers do not have to consider too much, if no knot brand can be later to the store for compensation, this will reduce the loss of consumers. If consultation fails, counsel says that the proceedings can only be opened.

But there are also senior lawyers told reporters that at present a building materials supermarket shutdown is still more chaotic, the store is temporarily closed or will declare bankruptcy is not clear. It may be clearer when things are clarified. And if it does, the consumer's burden will be heavy.

Beijing reviews: In 2012, stores closed, dealers run out of news often newspaper. Once the consumer into such a dispute, often difficult to defend rights. Even if litigation is initiated, it is difficult to estimate human and economic costs. The lawyer said that the consumer in the transaction is really to bear the seller is unable to perform the contract risk, therefore must try to choose the credit good merchant.

Poisonous sofa without GB is difficult to safeguard

Case: The above window example is a standard difficult to detect, but the consumer in the face of the problem more let her upset, "No test standards more difficult." "Earlier this newspaper reported that consumers bought a sofa bed for women, but that the product was placed at home for half a month and still exudes an intolerable odor." After consultation with manufacturers, the woman decided to first sofa bed plate bedstead removed, if the rest of the sponge, such as no odor, then the manufacturers to replace a set of steel bed. But after the home smell still no reduction, in the woman again and manufacturers negotiate, hope to return, manufacturers said, sofa no problem, can put the rest of the part also pull back to the factory, "when taste, when to pull back." "In this way, the woman was unable to accept, so decided to conduct product quality testing, with testing report rights." However, ask after found that the software sofa did not introduce the relevant testing standards, can not detect.

Reporter investigation: Reporter multi-party interview to understand, because the country did not introduce the corresponding testing standards, furniture quality inspection units are unable to detect. If the cloth from the sofa surface to detect formaldehyde content, the professional body of the answer is, "The requirements of the sample is brand new, used by the not test." "So, test the effect of the harmful gas released by the sofa on the indoor air, does it work?" It is true that there are organizations that can do it, but require consumers to provide a room with no other furniture and no flooring as a test space to prevent other furniture from affecting the test results. However, "measured also useless, the general manufacturers will not admit." "At this point in the woman into the death cycle of rights.

Reporters, the relevant Personage said, the current software sofa is to follow the industry standards for production, but the standard is mainly on the function of the sofa, durability and design, and other aspects of the provisions, but not the product of the release of harmful substances and other environmental issues. The industry has biography, 2012 National will introduce "soft furniture sofa Harmful substances limit" this national compulsory standard, if there is a consumer dispute, the qualified testing institutions can be tested on the basis of standards, consumers can claim their rights. But recently, the reporter to call the consumer identity of the relevant furniture testing station inquiries, staff said that the sofa is still unable to detect harmful substances, because the standard has not been issued. However, mattresses such as software can be detected, but the need for destructive sampling testing, "10 working days will be able to produce results." ”

Consumer tips: First of all, the choice of reputable brand products, such manufacturers of materials to check more strictly. In addition, the industry pointed out that should give manufacturers enough time limit, the general formal brand delivery cycle in 20-25 days is normal. Because even the qualified sponge and adhesive also have a certain taste, need to have enough time to loose flavor.

In addition, relevant people also suggested that if the soft sofa is really suffering from serious problems, consumers can ask many people to feel the sofa to send out the smell, prove that this taste is indeed unbearable, and cause discomfort. In addition, you can ask the indoor environmental testing agencies to have the sofa space on the air quality to carry out a test, then the sofa after the move out of the space again for a test, if it does prove that the first test results in the content of harmful substances is higher than the second, then consumers can complain to the consumer association, by its help coordination.

Beijing reviews: Soft sofa Because of suspected harmful substances exceeded the dispute caused by a large number, but a lot of cards in the detection of this clearance, "What to do?" Even the staff of the association said that in addition to trying to negotiate, there is no particularly good way. "Who advocates the proof of this is the principle." "Consumers can not get the test report, the merchant does not recognize the results of air quality testing, there is no good solution." In this we can only appeal to that Ministry of long-awaited "soft furniture sofa in the harmful substances limit" as soon as possible, do not let consumers into a dilemma.

Internet shopping or cheap service

Case: The net buys the furniture building material already to become one kind of consumption tendency, but the consumer must pay attention to eyes. Earlier, we reported that Yee Kou water purifier has issued a statement that the products are not in the network channel sales, consumers in the network channel to buy products manufacturers do not provide normal warranty services. But the reporter on-line search sees, the Yi Kou water purifier sells on the net to be in full swing.

Reporter investigation: This is not an example, the reporter found that, Eyiris and other well-known furniture companies in the company's official website issued a similar public statement, directly determine the net purchase products for fake and inferior. The company does not share its products only in officially authorized stores or fixed network platforms, and does not sell on the internet, so the products purchased in the formal channels disclosed by the company are counterfeit and shoddy products, and have no connection with their companies. and "If the consumer through the furniture is not approved by the official platform other than the network sales channels, order to the real brand sofa and soft bed, and the company is not issued with the regular tax invoices, not with the company will give the price of 10 times times the amount of the product as a reward." "Eyiris also said in the statement, the product only in the physical store sales, other channels are counterfeit, I hope consumers in the purchase before the call Customer service phone or login to verify the official website. But the reporter found that Taobao and the cat, playing "factory outlets" sales of the above two brands of sofa products are not in the minority, some businesses turnover is also very impressive.

Consumer tip: At present, many sales channels of household products, in order to ensure that they do not buy fake and inferior products, the best brand before the purchase call the official customer service or login to the official website of the positively qualification.

In addition, the reporter in the previous investigation of the interview that many home brands do not have a national uniform after-sales service system, generally who is responsible for sales. Therefore, consumers should pay attention to ask sellers whether to provide installation and after-sale service. If the seller is unable to provide, the consumer needs to confirm the availability of paid service in the area, and the information provided by the seller should be confirmed by calling the manufacturer. In the process of online shopping, it is necessary to keep the sellers to make a guarantee or commitment to the mail, screenshots or chat records, which in the future in the process of safeguarding the consumer is beneficial. In addition, also need to request regular invoices, warranty cards and other valid vouchers.

Beijing Reviews: Consumers choose to buy brand-name products in addition to their good quality, is the preferred brand of quality service. For example, some well-known sofa brands provide free removal of the sofa cover and other value-added services. But if you covet online price concessions, you will not get the installation, warranty services. More serious is that if you buy the "fake and shoddy products", even if you want to beg to say, but the company has been in the official website or even the entity store statement, to fulfill the obligation to inform the business Administration to report.

Beijing Times News this morning, Lan Jingli home "satisfactory service brand alliance" signing, licensing ceremony held, and announced the formal implementation of "satisfactory service 9 new commitments."

It is reported that "satisfactory service brand Alliance" is the first Beijing to "Integrity management satisfactory service" for the purpose of the Home brand joint organization. It is led by the Lan Jingli home, 21 home vendors actively joined to promote the service level as the main purpose of service-oriented platform. In the 3 15 consumer Protection day, the alliance will launch a "satisfactory service 9 new commitments", is aimed at the alliance manufacturers in the home products pre-sale, sale, after-sale and other services to launch the new industry standards, in the signing, the licensing ceremony after the end of the service commitment to implement the day of the formal entry into force.

Lan Jingli Home Bell Home Plaza general manager Yin Bo said that with the development of Beijing's household industry, industry competition intensifies, consumers in the market's leading role is increasingly highlighted, upgrading services has become the key to survival and development of enterprises.

The establishment of "satisfactory Service brand Alliance" and the introduction of "satisfactory service new commitment" put forward higher standards for the Alliance enterprises. It is of great significance to promote the "service standardization" of all Lan Jingli in the field, and to promote the establishment of perfect service system and supporting supervision mechanism; To better serve the vast number of consumers will play a positive role in promoting. Lan Jingli hope that all the companies in the field to actively follow up with satisfactory service work, so that the level of management and service level to a new stage.

Beijing Times News recently, two-leaf furniture held in Beijing, "2013 new release Media Meeting", launched the "two-leaf-oak" and "Vanderoch" two brand new brands, subversion of the two-leaf furniture for more than 10 years are a series, a style, a color tradition.

Double Leaf Furniture Executive President Upper revealed, "only do a product also have pressure, get bad will fold off", as early as 8 years ago, two-leaf furniture would like to innovate, through the continuous grinding of brands and products, eventually launched two new products this year. "Two-leaf oak" to oak as the main material of solid wood furniture, "in the traditional fashion," to enrich the existing dual-leaf passenger group diversified needs, will aim to gradually grow up after 70-80 consumer groups. "Vanderoch" furniture to the Chinese and western new modern solid wood, not only inherited the essence of China's thought, but also with the West gorgeous simple new tradition of integration, the pursuit of international lifestyles. According to upper, the brand is mainly "looking for those who stand in high position", aiming at the 40-50-Year-old customer base, and will be stationed in high-end communities, villas and other channels to build independent stores to expand the market.