The distributor pulls away the old home appliance but cannot take part in the old exchange the new activity

Failed to enjoy the old home appliances to replace the new subsidies, their old home appliances but let the distribution staff pulled away. Yesterday, the citizen package Ms. Reflect, their own last Dibon want to participate in the old mall in Jingdong, but the old home appliances by the distribution staff pulled away, but was the customer service told not to participate in activities, can not enjoy concessions, and their old home appliances do not know where to go.

"Would like to take advantage of the policy still, enjoy a little discount, did not expect to be so upset." The Citizen Bag Lady introduced, oneself last December end, want to catch up with home appliance to change new policy of old bus, the home of TV and washing machine replace. In other people's recommendation, Ms. Bao in Jingdong Mall up and down orders, "in accordance with the concessions we can get 800 yuan subsidy." ”

After the delivery of the new TV and washing machine, Ms. Bao asked her how to deal with her old home appliances, "the distributor said that if they were to be replaced, they would pull the old ones away." "To be on the safe side, Ms. Bao asked the distributor for a voucher to pull away the old home appliance," he told me. ”

A week later, Ms. Bao found that she had not received any money from her Jingdong account. After a week, the account is still no movement, she would call Jingdong Mall customer service to ask. Customer service replied that Ms. Bao bought home appliances and did not participate in the old exchange of new activities. Ms. Bao want to Jingdong Mall to the old TV and washing machine back, but customer service did not have a positive answer, only said that will be the problem reported.

One months passed, Ms. Bao did not receive any reply to Jingdong Mall, so she called to complain, but the customer service answer is still let her. After another one months, Ms. Bao again complained, customer service this time told her, was pulled away from the old home appliances can not find, if Ms. Bao agreed to give her 100 yuan for compensation. "The result is obviously unacceptable to me. Ms. Bao said.

Yesterday, the reporter to Jingdong Customer service Consulting Package lady's old home appliances by the distribution staff pull away, customer service said temporarily unable to answer, will be reported to senior Customer service representative. Yesterday afternoon, Ms. Bao suddenly called to tell reporters, Jingdong Mall's senior customer service representative to actively contact themselves, and said that the purchase of electrical appliances in accordance with the total price of 10% to pay, "I bought a total of 6190 yuan, lost my 619 yuan, has put money into the account." ”

As of press, for the distribution to pull away the old home appliances, Jingdong Mall has not made a positive response, its public relations only said that has contacted the consumer processing. Clue: Ms. Bao