The root cause of problems when network companies serve clients

Intermediary trading http://www.aliyun.com/zixun/aggregation/6858.html"> SEO diagnostic Taobao customer hosting technology hall

Today, one of the clients we serve comes to the company to discuss changing the site because their site has been changed several times since its final version and is not satisfied with what it has selected. When faced with such a thing, we will be responsible for whom the responsibility is it? Is the client too picky, or the company website is really bad. In fact, in my opinion, mainly due to the following reasons:

First, the site planning is not perfect

Online planning plays an integral role in the process of website construction. Good websites are all based on website planning. However, many Internet companies are not concerned about this one now, always after signing the contract to start doing, even know the customer information, only to hear some simple information from the customer's mouth, and then take this information for the customer to do the site.

Finally, the customer is not satisfied with the website they are looking for. As a result, the site construction technicians began to change, do the site may take a week's time. However, it may take up to two weeks for customers to change their site. Will the customer be satisfied with such a result? I think I would certainly not be satisfied if I am a client. The reason for such a result is that before the establishment of the station did not do a good job planning, exactly where you want to do, very casual website for customers.

Second, the company and its customers communicate obstacles

What kind of site customers want to do their own do not know, the only way to guide customers is the Internet company. If the company only perfunctory customers, customers will soon be able to do a website. Then, whirring leisurely put the balance of the site recovered. When customers understand their website is not good, it is easy to contradict with the network company.

Where is the problem encountered such a problem? He is that customers do not understand, Internet companies do not say. Just to give customers a website. Is not the real webmaster customer point of view, from the perspective of their industry to do a suitable customer industry website. Network companies and customers in the communication problems, it created a contradiction.

Third, the service is not clear

We may have encountered the kind of problem, the customer's website has been doing for several months. Suddenly, the customer called to change the site, so the network company to change the site for the customer, but change the change, the customer's request is more and more, has changed the site and not the same. Moreover, this time to tell the customer site to change more need to charge, in which case the customer will certainly not accept.

When the network company signed the contract with the customer time, it should be clear in this regard, after the completion of the site what kind of after-sales service, such as adding content, technical training, dealing with pictures and so on. Of course, this change is limited, this limit must be determined before making a website with customers. For example, more than the number of web site pictures need to be charged, how many times to modify the website to add money and so on. This service in the future will not be overbearing phenomenon with customers, but also improve the network company's service capabilities.

Of course, we should not blame ourselves for the contradiction between the two. It is certainly the responsibility of both parties, only the issue of the responsibility of both parties. It is understandable for both parties to the cooperation that if we allow more tolerance, we should not have such a problem. In addition, the service must be more stand on each other's point of view, so that companies can continue the long-term development, the company's business more durable.

Author: Liu pigeon of micro signal: iyanju Article Source: http: //blog.sina.com.cn/dzsem