The He Kan: Keeping the original dream of the Entrepreneurial collective

"We always maintain the initial dream of the collective entrepreneurship, to do a good service customer mail products." From this point of view, I think there is no difference between domestic and foreign products, who do good, who insist, who will be able to achieve market success. "-the vice president of the Century Information Technology (Beijing) Co., Ltd, vice President of Ho Yuen Century Information Technology (Beijing) Co., Ltd., He Kan talked about the world, and couldn't help but talk about Coremail,coremail e-mail system is the first e-mail system developed by Chinese people; Coremail founder Chen Leihua and NetEase company founder Ding Lei about the mailbox story is the industry relish.　　Coremail provides bottom-level full support for ultra large operators such as NetEase (163.com) and China Mobile (microblogging) 139.com, with over 600 million end-users in the country. China's mailbox network has been fortunate to interview the company's vice president He Kan, who is always pleased to accept the Chinese mailbox network interview.　　Let us have close contact with the coremail, contact with the company culture, the development track and the opportunities and challenges faced by the century. China Mail network: How Always, Hello! First of all, thank you for your busy schedule to take time to accept the exclusive interview of China's mailbox network. Could you give me a brief introduction of your relationship with the world of surplus? We understand that you are in the past in the world of technology, in the field of mail technology are not many women?　　Can you give me a brief introduction of your work history? He Kan: There are still a lot of women working in the mail industry. In my opinion, in the early days of the domestic mail industry, there are many women will participate in this work. Because the technology itself still needs some management, planning, biased software, of course, if the network or hardware, the average boy will be more. When it comes to the origins of the century, I'd just say my resume. I was 1998 graduated from Xiamen University Computer department, the first job to do free mail system operation, the development of the mail system is Chen Leihua, it is natural to Chen with the understanding of China, at that time think this system is very good, so 1999 he wanted to do a software company independently,　　I just chatted on BBS and decided. Early Coremail is to the portal operators to do the bottom backstage, most of the time almost all the domestic portal free mailbox, are Coremail customers, such as NetEase 163,tom Network and 163.net,263,china.com and so on, my job is to do these customer technical support.　　Later netease in product development, in the marketing strategy to do a lot of homework, such as Web page user experience and function, and gradually in the personal free mail leader, forming the current market first position. When I returned from England in 2004, I turned a direction, from technology to management, 2005 to Guangzhou, and settled in Guangzhou. 2007 Century after the acceptance of NetEase investment, became NetEase Associates.　　At present, I am mainly responsible for product and market work in the company. ChinaMail network: Next we talk about the latest products icoremail.　　In the E-mail field, for mobile internet, cloud computing and other emerging markets and concepts, the recent introduction of Icoremail products, the reason and market opportunities where? He Kan: Century company in the mail industry for many years, has since the construction of enterprise mail system software products Coremail, but also for small and medium-sized customers enterprise mailbox demand Corpease platform, but in fact, in these two customer base are some customers, is also want to be managed services, reduce IT management costs, Also hope to have independent system of free control and configuration rights. Therefore, we use the cloud computing more popular virtual machine technology, the introduction of Icoremail services. Icoremail's product positioning is a stand-alone messaging system in the cloud, with all the mail management features, so it is more suitable for more professional enterprise customers to use the mail demand.　　Currently in the Chinese market, there are no peers to launch such products.　　China Mail network: With the emergence of IM, SNS and so on, the traditional software companies will usher in a greater challenge, but also some people say that e-mail is eventually replaced by such as Weibo, Facebook, Twitter, your view? He Kan: I don't think this is going to happen in the corporate market. Because email has the legal status of commercial document transmission, and SNS product is individual behavior leading. We met many customers, especially the Enterprise group customers, but very do not agree to use SNS in the work environment for Business Contact. Because the enterprise is a rigorous organization structure, has the level, the authority and so on many restrictions. When the employee sends the commercial mail, the representative is the enterprise Prestige carries on the business negotiation, the enterprise customer is not to misunderstand for the individual behavior.　　But in the personal mail category, I think there may be SNS to replace a part of personal communication needs. China e-Mail: We all know that the current century is less to do to sell coremail mail system services, and do the outsourcing enterprise mailbox is still easy to enterprise mailbox, and now add a new Icoremail products, of course, are mailbox products, how do you look at the main push the three major mail services?　　What is your opinion on the development of the corporate mailbox market for outsourced managed classes? He Kan: Chany is to do Enterprise mail operation Service of the old brand, we have a wide range of customer base and agent partners. We are currently the main push G mailbox and Icoremail Group mailbox, M-mail customers focused on the industry's special needs, such as securities mailbox.　　Overall, the shape and differentiation of these three products are very clear, to meet the needs of different customer applications. The future development of the outsourcing Enterprise mailbox market, I feel is in the last two years the competition is more intense, the customer chooses also many.　　Finally, the brand with independent technology and product team will be recognized by the value of customers, some do not make products, only in a desperate price, do two years to look at the brand, will be unable to long-term profitability and transition from the market. China e-Mail network: Ask an industry are relatively closeThe heart of the problem is that the Pacific is NetEase's associates, at the same time, Chany and NetEase in the Enterprise mailbox is a competitive relationship, for this question, how do you interpret it?　　Like today when we talk about Eric's latest corporate email market report, there is a new formulation, the NetEase system, or the Coremail system, which do you think will be more accurate? He Kan: Surplus is NetEase's joint venture company, NetEase Company is one of our strategic investment side. Mr. Chen Leihua, the company's CEO, was the first person to develop a 163 free mailbox in China with Mr. Ding. So, you can think that we are netease system.　　However, Chany product team are separate, we have independent planning, product line differentiation is obvious, our technical staff also often exchange experience. China Mail network: In the domestic enterprise mailbox industry, first has 35 interconnection, after 263 are the professional Enterprise mailbox service provider, successively in the Gem and the SME board listing, with 263, 35 interconnection almost the same time beginning of the occupation of the world at that moment whether to consider the listing plan?　　And for the future, does the world have a corresponding listing plan? He Kan: NetEase is already a listed company, so we are in all aspects also according to the U.S. listed companies requirements.　　The company has always been profitable, whether there is a listing plan depends on the decision of the directors. China Mail network: For the mail system market, coremail in the domestic mail system software products in the possession or the first, and look around the world, Exchange, lotus whether the domestic market, or international market, these two systems still occupy a large number of mail system market share, What do you think is the difference between the domestic mail system software and the foreign mail system software?　　For example: From the software's own technical perspective, or from the manufacturer's situation, or software research and development of the environment and innovation capabilities. He Kan: My college Graduation project was the Lotus Notes Principal Office system at IBM (Weibo), and I didn't think it was a mail system, but a set of office systems that needed programming to define an enterprise process. Many OA companies in China are developing on the Notes platform. It also includes mail features. Because of this, Lotus Notes is not a message-processing architecture at the bottom, nor is it a format for the mail store. In the mail format for external mail delivery, the defect is more obvious.　　We have a number of customers only need a complete set of mail system to meet office needs, and administrators must be proficient in every detail of notes to carry out the mail function maintenance, it is difficult to imagine. Microsoft's Exchange was in the early stages of design, in response to Lotus's business synergy with the market. Therefore, a very tight and ad deployment solution is required in order to be suitable for the wide application of large and medium enterprises. Exchange needs to be built on the Windows platform, and Windows is used more as a server system in small and medium-sized enterprises. We found that in the accounts of our migrated exchange, it was commonThere are the following phenomena: first, the product because it is monitors license and the existence of pirated use, can not obtain the original effective service, and even face legal risks; The second is that if the need and ad deployment and other scenarios, the general technical capacity of the Administrator is too complex, and small and medium-sized enterprises in IT services can　　As a result, Exchange does not work well in the customer's actual application, and customers who typically use notes and exchange need to purchase Third-party products to address anti-spam issues. Coremail After years of development, it can be said that in the field of mail systems more suitable for the needs of Chinese enterprises, is precisely the need for mail office. and is genuine, to provide OEM support services, there is no legal risk, so that enterprises are particularly assured. Our fluent webmail also reduces the cost of copyright for large enterprise groups on mail clients. Once a company has helped us to compare, if the use of Coremail mail system, it input costs in the mail can be compared with similar products abroad 80% reduction.　　This is also the main reason why our products have been welcomed by domestic large enterprises and institutions. It's not easy to get the results of Coremail products today. When we were in 1999, we were all just graduating, and everyone was growing up with the product. Over the past more than 10 years, we have found that most domestic competitors are hard to stick to and concentrate on their products. More typical, for example, some products sold over a period of time, the mail to make money immediately after the investment to do other markets, do not pay attention to the service of old customers, the price of dumping, and so on, eventually led to the core research and development personnel to flee, the product team dissolved. These things have not happened in our team, we always maintain the initial dream of the collective, to do a good service customer mail products.　　From this point of view, I think there is no difference between domestic and foreign products, who do good, who insist, who will be able to achieve market success. China e-Mail network: From 2010 onwards, Tencent and NetEase-oriented internet portals have launched a free enterprise mailbox products, for the billing enterprise mailbox seems to have pros and cons, but also some people say that the free time of the enterprise mailbox came, how do you look at this problem?　　Including still easy to enterprise mailbox has been considered to launch their own free version? He Kan: Free corporate mailboxes have been around for years, and Google has similar products. Free services and fee-based services have been available in all areas, but if you look closely at product service level commitments (SLAs), you'll know that the difference is huge. It is difficult to accept businesses that rely on mail for day-to-day office work. Even small and medium-sized enterprises, the depth of the mail users as individuals in fact, the service requirements are not low, may be the boss of foreign trade companies, may be the creation of the company's senior advisor, in the Bank are VIP customers, they are not likely to accept the responsibility of small, operational trouble, there is no artificial service　　Cost is not the main reason. China e-mail network: How always before in the media interview, said 2012The key strategy is to expand overseas markets with Huawei (Weibo), continue to strengthen the integration of cloud computing technology, this year will truly realize the cloud platform landing.　　Could you tell me something about this? He Kan: I took part in Cisco's meetings last year. Every time we are in the role of a mail system provider. The world is Huawei's only one partner in the Mail, Huawei itself has a corporate network strategy, Huawei's transformation also took a lot of effort. Huawei has built a cloud computing platform on the corporate web, doing some applications for corporate customers. including mail, online CRM, OA, as well as communications products, such as: IP telephony. Huawei is also working with a number of overseas operators who provide corporate applications on cloud platforms to local corporate customers. Surplus and Huawei in the process of cooperation is currently receiving orders are mostly overseas orders.　　Huawei's strategy in this area is very clear, but also put a lot of manpower. China e-Mail network: The last question, how do you think of the world's team-building and employment mechanism? The overall size of the company, the size of engineers, sales scale, channel size is a what the status quo? For those who are engaged in the mail industry, what are some of the most basic qualities and requirements for the research and development team that enter the messaging system?　　And for selling good mail system this product, you think the mail system sales engineer should have what aspect of quality? He Kan: Our culture is open, fair and humane. I personally feel that only the division of labor is different, there is no level of personnel differences. From the cultural or biased college, biased towards the internet, there is a strong cohesion, technical staff like. Our marketing team and technical team have a strong sense of service, we are improving the process every year, improve efficiency, to serve good customers, so the company's internal system construction is our own development challenges. In my opinion, the workers in the mail industry are not fundamentally different from those in other industries. Many of our best sales come from traditional industries, and they can be quickly integrated into the team. Whether sales or technology, the core of excellent quality, it is necessary to actively strive for customers to solve problems, with products and their professional knowledge for customer service, do have the sincerity of professional work.　　Customers are smart, and it's easy to identify if you're trying. Cool Postman Comments: Today's coremail after more than more than 10 years of development, in the field of mail systems has been fruitful, coremail in the domestic mail system market share of the first domestic mail system software. "We always maintain the initial dream of the collective entrepreneurship, to do a good service customer mail products." From this point of view, I think there is no difference between domestic and foreign products, who do good, who insist, who will be able to achieve market success. He Kan said.　　I think Coremail's achievements and the whole of the Coremail mail system continued research and development, perseverance and perseverance are inseparable. For the difference between foreign mail system software and Coremail, He Kan also gives a detailedAnalysis and solution.　　"It cost less, suitable for China's national conditions of the software products" is coremail based on domestic mail system software market reasons. When chatting to the personal character of the garden, He Kan that the entire team is relatively low-key, the staff is very stable, at present in the surplus more than 8 years of employees have more than 20 people. For Mister Chen Leihua, He Kan said she very much recognized the company boss, including in personnel management, in He Kan seems Chen Leihua is a very nostalgic person, he can care about each member of the team's life needs, and provide the necessary support and help.　　Through this interview can also let us more direct and in-depth understanding of the surplus World team and the corporate culture of the world. The century provides an open, fair and humane working atmosphere for every employee. He Kan that in terms of employing, "excellent quality" is the basic quality of sales and technical personnel. I have your none, Icoremail products based on cloud architecture opened a window for the future of the century. Through the interview with He Kan Vice President, let us have a more in-depth understanding of the century, understand the coremail. With entrepreneurial dream, to do a good customer service products, is the pursuit of the park, but also the pursuit of the entire world of surplus. Between the dream and the benefit, the dream is more important than the interest!