The holiday test of express Company

On the September 15 night 11 o'clock, when most people go to sleep, Shen Tong Express Canton Flower Avenue Branch is still brightly lit, there are dozens of of employees in the goods pile sorting express, even if it is a moment also dare not delay, they have been working overtime to midnight. At this time, they may already be doing the cleanup, and some are off duty.

However, even the intensity of such work is still unable to digest the fierce Daily Express. In Guangzhou, a number of express company employees to reporters that when the two-section will arrive, almost all of the express company will be a burst of warehouse phenomenon, and basic can not be delivered at the usual speed of delivery.

"We have only 6 outlets here, but we have to send 600 orders a day, even if we send them to three or four o'clock in the morning." "Rhyme Tatsu express a courier said helplessly."

Every holiday, express industry will appear in the phenomenon of explosion, express change "slow pass." But by the cost rise, personnel shortages and hardware equipment constraints, the majority of small and medium-sized express companies temporarily difficult to get rid of the effect of the holiday.

Express change "slow Pass"

September 13, Mr. Wang in the company waiting for Express, according to the plan, the day he can receive 4 days ago from Beijing to send important documents, so that the mid-autumn Festival before the smooth delivery to the hands of customers. To his disappointment, the courier did not send the pieces until after work. Mr. Wang on the Internet to find logistics information found that this document from September 10 Shan until September 12 16 o'clock in Beijing distribution Center for loading scan, is expected to arrive in Guangzhou 14th.

In order to get the documents as quickly as possible, Mr. Wang had to wait for the express in the office for two days in a row, urging the sending of courier many times, but the courier said "really busy."

It was not until 3 o'clock in the afternoon September 16 that Mr. Wang finally received the 7-day "piece".

"We have no one to send, we are not busy at all." Courier explained that the recent increase in business volume, dot average of 100 per person each day will be a backlog of new pieces.

In fact, everyone on the express industry every holiday phenomenon has become commonplace. Guangzhou full peak speed salesman Xiao Liao told the "Daily Economic news" reporter, the current Guangzhou market in addition to shun Fung, the rest of the company have different degrees of burst positions.

"Usually light send Taobao Express has been relatively saturated, and recently added to the Mid-Autumn Festival, National Day gifts, I averaged more than 30 pieces per day, really send not finish." But compared with the ' double 11 ', the current burst is nothing, at most two days. ”

A number of companies interviewed by Courier told reporters, due to limited manpower, the current backlog of more items, do not dare to guarantee the normal aging of the issue.

At the same time, the former courier industry, the pillar of Taobao is also affected by the two-day, the receipt of time delay. Guangzhou Taobao Sellers said that every year after September is the express industry peak season, the recent issue of goods, arrival time will be a day or two later.

It's hard to solve the holiday dilemma

According to the courier delivery process, the salesman sent to the dot, from the point of unified transport to the warehouse, and then unified sorting, delivery. However, because most courier companies set up a limited number of warehouses, can not accommodate the surge of express traffic, resulting in "congestion."

"Express Company is a relay faucet, a water, an effluent, now every day came in a sudden increase of several times, but the water can flow only so much, had to Yahuo." "A longtime industry insider told the Daily Economic news reporter.

CIC Consultant Circulation Industry researcher Shen Zhengyuan that on the one hand, during the holidays, the number of electrical business Express rapid increase, on the other hand, the Express company's own capacity, express processing capacity is low, resulting in a burst of warehouse phenomenon occurs frequently. "All along, express companies in the fierce competition in the market only focus on more pieces, and do not pay attention to the internal capacity of the company to deal with." ”

Reporter learned that a start-up in Guangdong, the current radiation in most large and medium-sized cities of small Express companies, in Guangzhou, only a major warehouse. A senior executive told reporters that the recent increase in the volume of business around 15%, there has not been a burst of the phenomenon, in order to meet the "double 11", may consider adding a warehouse in the near future.

Xiao Liao admits that, in addition to storage capacity, the company has not solved the problem of shortage of manpower. "We all feel that the delivery agent is not cost-effective, poor working environment, unwilling to come." ”

It is reported that, in order to attract candidates, many logistics companies to improve the level of pay for express staff. Even so, the applicant is very few.

Shen Zhengyuan pointed out that, now the express industry competition is fierce, with "Four Tong one Tatsu" and other large companies in the low-end market, small and medium-sized market space further squeezed, these enterprises if not to increase their own construction, the future is difficult to get rid of the fate of the acquisition.