The importance of detail management

Small things make a big deal, the details are perfect--HP founder David Packard

The world's great things must be done in the fine, the world difficult will make in Yi-Lao Tze

Because your company's attitude to customer service is not good, a customer will choose to give you up; Because your application is always out of service, most users will delete the products you have worked hard to develop and spend a lot of money on. After the company implemented the new policy, the team's morale is not stable, so many people want to leave, And as boss you have not found at all ... In a company's management operations, there may be a variety of problems, managers have to face various challenges. Corporate managers This position is one of the most challenging jobs in the world, not only to be far-sighted, but also to be discerning, to focus on important details, to gain insight into problems and to discover opportunities. Without the implementation of the details, those forward-looking "plans" can only be castles in the castle, no details can not be implemented.

Only the detail management only has the executive sex, only the detail management only then accumulates, only then the detail management cannot surmount.

One, "invisible" in the details

Corporate culture, enterprise competitiveness These intangible things are embodied in the details. Business managers will be seen in the eyes of the staff in mind, will subtly affect the staff's cognition and behavior. Top management is Yiyantang style or like brainstorming, treating subordinates kindly, attitude towards innovation, which directly affect the overall atmosphere of the company.

In the recent media coverage of the 24 coupon failure analysis, we learned the founder, senior managers, employees and other views. One of its veteran employees broke a lot of "extravagance" in 24 coupons: "No matter what positions are unified by the headquarters of the distribution of computers, 4500 of computer procurement, so that 24 coupons in Zhongguancun have a name, some of the station owners occupy their own office than Du Yinan 4-5 times; the company provides overtime meals, So every night there are a lot of people working overtime, but after lunch, most of the people disappeared. "Why is this?" Is it not the founder, Du Yinan, who conveyed to the staff the message "We have Money" and "Don't care about pennies"? Of course it's just our guess. From this detail we also see that the 24 coupons are very unlike a start-up company, already very bureaucratic. And the enterprise once formed what kind of atmosphere, again want to turn over is very difficult. It's like a broken window effect.

Second, the details should be caught big and small

There are so many big things in the company that managers can't take everything into account. Of course, most of the manager's energy will be in the "big things" above: strategy, products, markets, employees ... But some important details of the business leaders will also be included in the day-to-day management work. According to the specific situation of the enterprise, the specific circumstances of the product to determine which aspects of the details of the management is very important, that is, to determine the details of a number of key controls. For example, customer comments and complaints, product testing results, the bottom of the staff feedback and so on. Compared with these "big" details, some "small details", such as A4 paper to use double-sided, staff working hours are not allowed to use QQ, web design fonts, colors ... After the big policy is determined, it will be handed over to the relevant responsible person to manage well, the enterprise top management does not need to spend too much time and energy in these aspects, lest foolish, lose watermelon.

Or take 24 coupons, due to a lot of detail management is not in place, in the company is not profitable in the case, to their own back on the very cost of the burden, such as 24 coupons in the "volume group purchase", 24 coupons to a large number of merchants to pay nearly 20 million yuan in the margin, but no one is responsible for the end of the group buying project to withdraw the deposit , so later when the salesman left, the merchant closed, a large part of the margin has been unable to recover. This is actually not the details, is a very large loophole, I believe that some companies have a bigger loophole. Therefore, although the enterprise leader can be called on the busy, but also to the enterprise process certification comb again, see which several links is to key control, is to give enough attention, and with the development of business and constantly updated.

Third, attention to detail can not rely on managers themselves

The leader only has one pair of eyes, the energy is limited, relies on oneself to pay attention to the question, discovers the question, certainly is difficult to be comprehensive. The work process of the details of the processing standards set up, the person responsible for doing a good job of inspection, assessment, which is the basis. Then, in the operation of the business, there will be a lot of new details, and most of the time the top management is the last one to know the news, understand the situation. This depends on communication and feedback mechanisms to resolve. This is also the reason why many manufacturing managers have advocated "walking management".