The key logistics distribution service needs to be in place in the electric business platform

Online shopping has become an indispensable part of our lives, is our peacetime solution to clothing, food, housing auxiliary channels, more and more people like online shopping, because convenient and quick! Every holiday, the electric dealer all kinds of promotional activities let consumers, the user network to buy a lot of goods, due to logistics inventory, resulting in delays in the collection of goods. For the regular online shopping friends, also learned from the more experience and lessons! To give a simple example, how many people did not receive the product after the three anniversary of the first gathering of the beautiful products? Netizen Xiao Chen said: "The first experience of the United States excellent product services, the so-called six-hour lightning shipments, the original is not as good as snails, greatly disappointed." Chen really fire, the user is indeed "fire", logistics so do not give force! What is the reason for the slow delivery of poly-American products? Jokingly said: There are too many people ordering! The courier is busy turning over! Therefore, the competition of the electric business platform not to mention the logistics speed, after-sales service, the quality of goods as a whole to consider the standard will be the future of the electricity dealers need to work!

Many consumers are worried about buying digital products such as mobile phones online. Afraid to receive the phone is a model machine, refurbished machine, is not the purchase of their own new machine. According to China e-Commerce Research Center released the "2012 China E-commerce user experience and Complaints monitoring Report" shows: 2012 nationwide users of e-commerce complaints up to 93600. Among them, including logistics services, after-sales service and other complaints nearly 60%. Visible, speed up the logistics and guarantee after-sales service in the online shopping experience to occupy an important position in the promotion link.

What is the key to doing well in the service of electrical business? Not to spell prices, spell advertising, we are the service consumers, consumers are our God, the most important thing is to get the user's recognition and praise. One of the most important thing is to do logistics services, to bring users the most satisfactory online shopping experience! Who has the user experience done, who won the market! Your delivery logistics speed is fast, is the consumer of your site user experience assessment criteria one. Do a good job of logistics distribution services, in the goods issued to go, should be the first time to send messages to customers to remind customers to pay attention to logistics information, so that customers feel the efficiency and care, we need to do is to strictly protect the rights of consumers!

To consumers to take the most perfect protection, so that consumers trust to buy, is the power of the survival of the king! Hundred Letter Mobile Mall now lasted 7 years of development, accumulated 2 million loyal users, of which the Guangdong province, the user reached nearly 400,000! Sales department manager said: This data has inspired us to give back to the vast number of Guangdong users of the determination! In order to thank the Guangdong Province, the Hundred letter Phone Mall All users, the company has spent 10 million to build and improve the Guangdong warehousing and distribution, in addition to the factory warehouse stock parts, but also extra money to increase the timely supply and delivery of supply reserves and personnel reserves. At the same time, in accordance with the previous delivery of two times a day, the frequency of shipments, specifically to increase the number of shippers, the frequency of shipments to upgrade to 3 times a day! To ensure that the entire Guangdong province users within 48 hours of the smooth receipt of goods!

Hundred Letter Phone Mall has been using the Factory warehouse direct delivery mode, the factory warehouse contracted all the first line of Third-party Express, such as: Shun Fung, EMS, etc., so that customers in the shortest possible time to receive products to enjoy the most efficient service! Industry senior Personage commented that: From the long-term development of the electric business, perfect logistics and a high level of service system is the embodiment of the core value of the electrical business! Hundred Letter mobile Phone mall launched logistics delivery services, very good to improve the user experience! Its future development is very swift and violent!