The Ministry of Railways is calling for power outages and purchasing system

A paper "Important announcement", let Jingdong Mall's train ticket purchasing business hurried down the shelf.

4th, the China Railway Customer Service Center website (www.12306.cn) issued a notice that the network is the only professional website to sell train tickets, the railway department does not authorize or entrust any other website to carry out train ticket sale or purchase business. Immediately, Jingdong Mall suspended purchase train ticket business.

Many travellers have asked the question: Why does the Railway department not use the civil aviation system as an example to authorize the online ticketing qualification to commercial websites?

Is the monopoly of Tiero, or the need for unified management, or the interests of the drive ... For whatever reason, ministry officials and experts have made it clear that in the short term, the ministry will not open its online ticketing credentials.

2 years of purchasing power

March 30, Jingdong Mall users are in excitedly: Beijing East can book train tickets! A number of users who have been paralysed by the booking site are thought to bid farewell to the tradition of "long queues" and "overnight tickets".

However, a few days later, the railway department issued a notice that no other website authorized or commissioned to carry out train ticket sale or purchase business, ticket sales in addition to the fare and 5 yuan service charges, can not add any other charges. And said that passengers outside the www.12306.cn of other sites to order train tickets, their identity information and funds security, the railway department is not responsible.

April 7, "Born" a week of the Beijing-East booking to "the success rate is lower, affecting some of the customer experience" reason to suspend purchasing train tickets. At the same time, Ctrip, Iron Friends (formerly Long Booking network), etc. are still carrying out this business.

In fact, online booking, purchasing train tickets business has already. Tieyu Network has previously been online purchasing train tickets for two years, and in March this year with Ctrip Travel network to reach strategic cooperation. In addition, the spring and Autumn Airlines official website has also provided such services.

The reporter learned that these services are mainly divided into "purchasing" and "take votes" two categories. No matter "purchase" or "Take the ticket", the efficiency is not too high. Industry analysis, this is mainly for two reasons: first, the user submits order information, the site needs to communicate with the line after the point of communication to confirm that there is no ticket, the lack of real-time feedback function.

Tieyu network responsible to tell reporters, the site itself does not have train ticket sales qualification, but the integration of the country's major cities more than 20 lines under the train ticket outlets. After the user submits the order information, the final ticket work is completed by these legal consignment points. The website charges the fare + ticket handling fee (5 yuan/Zhang) + Express fee (15 yuan or 20 yuan/Zhang) + Online payment fee (the first three items 1%).

The responsible person explained that the fares are made by the railway department, and the handling fee is collected from the consignment point, and 1% of the online payment is paid by the third party payment agencies such as Alipay. "We and express company cooperation, get the express agreement price is lower, so each make an order to earn the actual is Express fee difference." The payment fee is usually only a few dollars, originally the merchant handed in. Because the current purchase website profit is thin, so pass to the consumer, the future may cancel. ”

According to industry insiders, electric network sales train tickets is to earn a bit of popularity and errand fees. Customers to provide personal identity information, the electrical business to cooperate with the train ticket sale point to buy tickets, tickets bought will show the success of the ticket, can not buy will show that the booking failed. All by the electric dealer purchase train ticket "mandatory" to send tickets to the door, passengers can not take.

"Now the real-name ticket purchase, logically, must use the original or photocopy of the ID card to buy tickets, the electric dealer in the purchase of tickets from the sale point, omitted the provision of documents, the process, the only one ID number on the ticket." If there is no document can also be a ticket, after this ' ox ' is there a chance? "Passengers have doubts about the process of selling train tickets," he said. But to this question, several big websites all indicated is the internal secret, does not want to disclose.

System reform is the key

The railway Ministry's plan for online ticketing dates back to 2006 years.

At that time, the former minister Liu Zhijun (micro-bo) era, but in that railway "leap-forward" era, the network ticketing is not the focus of the plan has been unresolved.

After Liu Zhijun stepped down, people began to look forward to the Railway Ministry's reform, in fact, the Ministry of Railways has shown a lot of improved posture and action. Booking online is one of them, but the congestion and even paralysis of the booking site during the Spring Festival is unsatisfactory, and people begin to question it again.

A railway expert, who asked not to be named, pointed out to reporters that monopolies were the root cause of the difficulty of buying tickets for railway networks. The Ministry of Railways set up procurement, operation and supervision, in the railway equipment bidding, "referee" and "coach" in one, master the power of life and death. This in itself is unreasonable.

He also believes that the idea of strict by the Ministry of Railways to subordinate railway companies is almost impossible by splitting, getting clear property rights and competing with each other. Because for many years of inbreeding, the Ministry of Railways has long been bundled with the relevant enterprises and institutions, with a simple split method is impossible to substantially separate them, really want to be able to separate, need more sharp scalpel.

IT industry senior Personage Expressway believes, through the commercial website Proxy train ticket sale in the technical aspect is not the question, regardless of the net buys the platform or the payment method technology is mature enough. "The key is the shift in mindset. The Ministry of Railways needs to break the stereotypes and abandon the old idea of ' not being in the field ' and take the road of cooperation and victory. ”

Another IT industry believes that the railway Ministry's fault is not the development of independent decision-making errors, is the time for self-development, there is no corresponding expert resources, too superstitious academic school, there is no real combat experience of people to participate.