"The new elimination law" The biggest bright spot is "the regret right"

Absrtact: The newly revised "Consumer Protection Act" (hereinafter referred to as the new "Law of Elimination") was officially launched on March 15 this year. The biggest bright spot of the new elimination method is the right to regret: consumers buy goods through the network, seven days from receiving goods, can be returned without reason

The newly amended Consumer Protection Act (hereinafter referred to as "the new Law of Elimination") was officially launched on March 15 this year. "New Extinction law" the biggest bright spot is "the right to regret": consumers buy goods through the network, from receiving goods within seven days, can be returned without reason. But is this seven days no reason to return the real guarantee?

Yesterday, the reporter discovered that the net buys the cosmetics to return a lot of conditions, including requests "The commodity special Small label preservation Intact", "the commodity is not expired 6 months" and so on request.

Terms and conditions of unconditional return

Reporters through the major electric platform after the sale of the terms and the new "law" contrast found that poly-mei excellent products, every day nets, le Bee network and other electric dealers made clear that except for a small number of special commodities (luxury goods, coupons, clearance goods, etc.) outside all without reason to return; a shop, Dangdang, only goods, Gome, Amazon and other types of beauty care products category Special , the 7-day exchange of the premise also requires a certain ancillary conditions.

Amazon on the website of the beauty brand division fine, there are also many promotional activities, in the terms of the return of goods such as marked: "From the date of delivery within 30th, and the receipt of goods after the shelf-life or packaging problems, if the receipt of this product will not accept the non-quality problems returned." ”

Most of Taobao's proprietary shop has joined the "seven-day return" service, but there are still many different details. such as the monopoly perfume "smell library" will be marked "Kaifeng, has been used, merchandise packaging accessories have defects, no contact customer service, received goods more than seven days" do not provide return services, "Chen Chen Pharmaceutical Makeup" is marked "merchandise signed for 15 days packaging unopened, not used, can be submitted to apply for goods, postage.

An online cosmetics flagship store after the sale of people to explain the classification labeled as "goods outside the packaging instructions intact, merchandise special small label intact, no obvious fingerprint perspiration, from the expiration of less than 6 months, gifts together refund" and other requirements, because these belong to special supplies, no reason to return will cause costs too high. These small clauses boil down not to affect two sales, most consumers say "willing to abide by, can understand, but some requirements too high also suspected overlord clause." ”

Part of consumers switching to counter consumption

Poly-Mei Excellent products as one of the well-known vertical electric business platform, in this year's fakes before the controversy has long been questioned: the goods are not version, sealed box found other things, bar code fake ... In the Tianya, watercress, and other major web sites have a large number of consumers to exchange reminders of the posts, which also includes the Lok Bee Network, the only goods will be sold on the sale of false charges.

Reporters randomly interviewed a number of consumers who have been online to buy cosmetics experience. 25-Year-old Miss Li told reporters, in the United States and the introduction of excellent products trust is very high, the original goods are indeed good. But then there was a time to buy the Arden lip gloss like wax, taste is not right, I heard that the fake mixed buy gave up. Now the main purchase channel is Sasa, Watson, Silk Orchid, such as stores or shopping malls counters.

Ms. Wang, who works for a media agency, often buys cosmetics on the internet, and basically all the electric dealers have tried it, and as far as personal experience has been used, it's true. About whether will return goods she said, signed before must make clear the return of the merchant requirements, as far as possible not to violate, returns flow will be a lot downstream.