The new "Law of elimination" Implementation of the full moon "Overlord clause" the play is still staged

Absrtact: April 15 News, the new "Elimination Law" Implementation of the full moon. BEIJING, the financial channel learned that the Overlord clause in the catering industry has not disappeared, tableware fees and minimum consumption, such as far from being banned, experts said, the new "elimination law" Implementation needs to play a protracted war, the relevant industries need to add

April 15 News, the new "Elimination Law" Implementation of the full moon. BEIJING, the financial channel learned that, "overlord clause" in the catering industry has not disappeared, "tableware fees and" minimum consumption "such as far from being banned, experts said, the new" elimination law "Implementation needs to play a protracted war, related industries need to strengthen self-discipline; one months, consumer complaints about online shopping increased, Mainly focused on the online purchase of goods encountered quality problems, returns and replacements difficulties, "seven days no reason to return" in addition to shop operators do not cooperate, but also by the electricity quotient set up a multiple threshold.

The "Overlord clause" is still in play. Experts: To fight a protracted war

"Decline to bring drinks", "set the minimum consumption", "disinfection tableware charges", "set the cost of dining" ... The introduction of the new "elimination law" should have ended the catering industry these "overlord clause." But the Beijing financial Channel investigation found that the new "elimination law" implemented nearly January, "tableware fees", "minimum consumption" and other damage to consumer rights and interests of the "chronic disease" still exist, many city businesses still staged "overlord clause" drama.

Shaanxi Radio and television, "The First news" recently exposed some of Xian's well-known catering industry such as Huang, Island coffee, such as the collection of disposable tableware fees, the establishment of minimum consumption and so on; According to China's Gansu Network reported that the new "law" in Lanzhou, the implementation of nearly January, the city is still marked with a number of hotels "Please take good care of your goods, Loss of this store is not responsible for "the word, which, in Tianshui South Road, a pickled cabbage beef noodle shop is also marked with" money in person, from the cabinet is not responsible for "signs. In addition, Guangdong, Wuhan, Harbin and other land also exposed similar "overlord clause" phenomenon.

Professor, School of Law, Renmin University of China Liu Junhai, vice President of China Consumer Association, said that the new elimination law is only the first step of the revision of the consumer rights protection system, but in the actual implementation to be protracted, to have a protracted war of preparation, "the new elimination method has reconfigured the relationship between consumers and operators, To the interests of the operators, so to strengthen the education of operators, to treat consumers, encourage consumers to actively defend themselves, regulators also to the market when the failure to step forward, to strengthen supervision. ”

Changyu, secretary General of China Consumer Association, believes that if consumers agree to decline their own drinks, they will be forced to accept the hotel's high-priced drinks, the apparent freedom of contract is actually contrary to the contract fairness. He stressed that the relevant trade associations should actively guide the industry self-discipline, encourage industry competition, abandon the short-sighted behavior that relies on liquor deformity profit, promote the healthy and sustainable development of the industry.

Consumer net purchase complaints more and more home appliances business set "Seven Days return" threshold

How to better protect the consumers ' rights and interests is a bright spot in the new law of elimination. The State Administration for Industry and Commerce, the director of consumer rights and Interests Protection Bureau, said that after the implementation of the new law, online shopping complaints increased, mainly focused on the business to put false advertising, buy "three without" products. BEIJING, the Financial Channel survey found that the recent network shopping consumer complaints focused on two aspects, one is the network to buy the quality of goods have problems, merchants refused to exchange or return, the second is to buy goods and the network propaganda, the merchant refused to refund all postage. In addition, there are delays in the return of goods and other circumstances occurred.

The new "Elimination Law" stipulates that operators use the network, television, telephone, mail order and other means of selling products, consumers have the right to receive products 7th no reason to return, and do not need to explain why. In this respect, Changyu in the Beijing financial channel video interview, said, although there is no reason to return, but in the actual implementation of a certain condition, "there are five categories of goods do not apply ' 7th no reason to return", one is the consumer custom goods; the other is fresh perishable goods; third, online downloading or consumer-opened Digital goods such as computer software; four are delivered newspapers and periodicals; some goods and services recognized by the public are not suitable for return after wearing underwear. ”

BEIJING, the financial channel in Taobao search for "seven days return" of the relevant provisions found, in addition to the "new Extinction Law," the four category does not support "seven-day return" goods, "service nature of goods, personal idle goods" two categories default to do not support the "seven-day return"; for the default support "Seven days return" goods, consumer goods, Purchasing goods, second-hand restricted categories of goods, adult supplies, personal clothing, antique orphan, food health, precious jewelry, furniture, household appliances, such as nine categories of goods, sellers can be based on the nature of the goods do not choose "seven days return." The article also lists 80 categories of goods and return conditions. Among them, "unopened" is the most mentioned condition. How can we find a problem in the product without unpacking? BEIJING, the financial channel for this call consulting Taobao customer service, but as of press, the hotline has been unable to connect.

Jingdong Mall, Amazon Mall also appeared such as "Can not guarantee return merchandise intact", "unpacked or used office supplies, electric tools and motor oil products" not seven days without reason to return the list. and precious metals, watches, luxury goods and other precious commodities are almost unanimously stipulated by several major electric power is not "seven days no reason to return" list, these thresholds undoubtedly for consumer rights added difficulties.

"I have always advocated that consumers should be given the right to regret, as a legal provision, and that there should not be too many exceptions to be returned," he said. Liu Junhai to Beijing, said the financial channel, there is a way to solve the problem, that is, the electronic business in the Web page eye-catching position prompt return rules, if you want to book, gold and other special items, need to pay before the consumer, specifically set a reminder procedure: that this kind of goods is not a reason for the range of returns, If the consumer disagrees, can not buy.