The peak of consumer complaints in price wars ensued

According to China's voice, "Yang News" reported that from August 15, the Beijing-east, Suning, such as the purchase price war is now close to the ceasefire status, but around this wave of price wars, the peak of consumer complaints have followed, highlighting a variety of snapping sequelae.

Last 10 days or so the point of the price war is almost already stalled, but ushered in a wave of complaints peak. According to Nanjing City 12315 consumer Complaints center staff Zhao said, consumers reflect the situation is mainly out of stock problems. Consumers buy preferential products, but Suning company has not shipped, they and suning contact, that is, out of stock. When the consumer returns, the refund has not been returned.

August 16, the consumer Mr. Wang in Suning purchase ordered a printer scanning machine, business commitment within three days of delivery, the result has not been. Then the businessman explained that the current machine is out of stock status, Mr Wang is difficult to understand. It is understood that since the start of the August 15 electric business War, Nanjing Industry and Commerce Association has received a surge of complaints, from 15th to now a total of 209 consumers to call the complaint hotline, has been dealt with the complaint is about 122 pieces.

At present, the competent departments to the online mall is a localized management, and launched a price war in several major electric dealers only suning is in Nanjing Xuanwu District, so Nanjing 12315 complaints are basically about suning easy to buy, now these complaints have been transferred to Xuanwu District Gong processing. And like Jingdong Mall, Gome Mall is not registered in Nanjing, the Industry and Commerce Association received complaints can only be transferred to the local 12315 center processing. This is not not not management, because now inter-city, provincial and inter can be networked interactive, but such a trans-localized management will bring some inconvenience to consumer rights.

The association also said that although the price war now appears to be a temporary pause, but because of the quality of after-sales service, they estimate the price war brought about by the sale of complaints in the near future will continue.