The Phantom of the Family MX cell phone battery bloated repeatedly repair bad friends will be pregnant

The new mobile phone, which takes a "watermark", has been repaired two times in a few months. Netizens ridicule "the charm of the family of the battery will be pregnant" this reporter Huang Changsha reported just bought not half a year mobile phone, the screen has appeared "Watermark", the factory repaired only one months, and the same problem. Kansun, who is studying in Zhuzhou, posted on the internet that he has struggled with the newly-bought Phantom of the Family from last year to the present. The Charm family customer service said, in the warranty period because the hardware problem returned to the factory three times still unresolved, the company will replace the new machine for it free of charge. Question: The mobile phone only in a few months to repair the two Kansun said, he is in the recommendation of the classmate, last October bought the charm family mobile phone, the price of more than 2000 yuan. Mobile phone only in a few months, Kansun found that the phone screen in the middle of a "watermark", looks like a screen left a water stain. This January 14, Kansun mobile phone to the store, the staff told him, is the problem of batteries, need to return to plant maintenance. January 24, repaired mobile phone was sent back, the watermark is really missing. But let Kansun unexpectedly is, he spent one months or so, the watermark appeared again. February 28, Kansun had to go through the store will be sent to the manufacturer to repair the phone. Reporter saw, in Kansun mobile phone repair track record, two times warranty notes are written "battery bloated." "Not all mobile phones have problems. "Kansun said that the problem is not the case with the Phantom MX phone that students use. Kansun on the Internet, this found that there is a watermark problem with the same as the Phantom of the Family MX phone many. Most of them are battery bloated situation, and even netizens posted online ridicule "The charm of the battery will be pregnant." Let Kansun worry is that the phone's warranty period is only one year, and now can be repaired free of charge, if the warranty period still has such a problem, the user is not to pay for repairs? Reply: The company developed a firmware for this issue Kansun added the Phantom of the Group of mobile rights activists, found that many users of the mobile phone also has a "watermark" problem. March 4, the reporter telephone contact the official customer service, customer service denied the Phantom series of mobile phones have a problem, said some phones are no problem. Customer service said that the company has developed firmware for this issue, customers as long as the download upgrade on the line. During the warranty period due to the hardware problems returned to plant repair three times still unresolved, the company will be free to replace the new machine, "during the maintenance, customers need to use mobile phones, you can also pick up a standby machine store." The question is, will there be the same problem with the new machine? Kansun said he wanted the company to give him a refund, after all, he didn't use the phone for long. [Lawyer's opinion] Two repairs are still not available during the warranty period you can request a replacement or a return. Lawyer Li Jian, of Hunan Wan and united law firm, said in accordance with the relevant provisions of the Consumer Protection Act, the operator shall be responsible for repairing, replacing or returning goods to the State or the operator and the consumer who have agreed to repair, replacement or return. The operator shall be responsible for replacing or returning the goods after two repairs are still not in normal use during the warranty period. If the consumer's statement is true, then there is a right to the merchant in accordance with the law to claim replacement or return.