The public uses henna flower to dye hair to cause face dropsy response said not afraid to complain

BEIJING, May 10, Xinhua (Life channel Shan) recently, Xinhua Beijing Life Channel received the consumer complaints, said that their mother used to declare "wash flowers, long black hair" "India genuine" henna flowers and plants this run black dew, a serious allergic symptoms, the whole face swollen into a "pig." After the incident, the merchant in addition to the unopened product refund does not bear any responsibility, because there is no consumer certificate, Miss Liu's family can only "bad luck." Incident Beauty lady dyed hair as "pig" Miss Liu's mother, Niu, was attracted by an advertisement when she looked at the Beijing Youth newspaper on April 2. Advertising its products "henna flower" the effectiveness of publicity to marvellous, "safe to eat black hair plants, after the goldfish test, no harm to the human body." Holding a try mentality, Niu Lady ordered 10 boxes of henna flower products two days later. Because of the delay, until April 9 before the trial, the result of a test on the problem. According to Miss Liu said, use the next day, Niu Ma began to appear the symptoms of itching. "Itching from the scalp, she took an allergy pill, it didn't work, and then it got worse." 11th early in the morning she went to a hospital in China, has started from head to forehead swollen up, the doctor gave her to prescribe Chinese medicine. But ate the Chinese medicine also did not see the improvement, in the evening her eye already swollen cannot open, at night I accompany her to go to the emergency room. "To the hospital, then the doctor let dozen hanging bottle, said a look is dyed hair allergy." The next morning, after coming back, continue to take medicine, the drug, or not good. Then we went to a different hospital, the diagnosis results are also dermatitis, the doctor opened a three-day infusion, there are a variety of drugs. After that, Ms. Niu has been taking and applying drugs, while insisting on cleaning the hair paste residue on the scalp. After two weeks, the allergy symptoms improved. A henna ad advertised in a newspaper. The response to the bad attitude said not afraid of complaints in the subsequent treatment, Niu Ma contacted the merchant and asked to return. "They answered very simply, said that can return, then you have to send it yourself." Then gave us an address, but not a factory location, because the address is very ambiguous kind. "In addition, the merchant also refused to refund the whole money, only willing to send the cow to return unopened nine boxes, the remaining box has been used for no refund." "My mother said she can't return if you give me an invoice, they agreed at the beginning, said no problem, but is not implemented." Then we call again, they said you have to return what the invoice ah, my mother said that I have a bottle did not return, you should write me a voucher, even if not the invoice to the receipt can also. They said no invoices, no write, and then did not say anything to answer the phone. Ms. Niu and Miss Liu feel very angry, still do not give up want to claim a statement. "After a period of time my mother to give henna flowers on the phone, the attitude of some tough, ask them where there is such a product, there is a problem, if this irresponsible attitude, then to sue them." The result is that there is a direct say, then you go, where are you going to tell, Love tellNo, no, no, just hang up the phone. Miss Liu was very disappointed with the whole matter and questioned the advertisements advertised by the paper media for exaggerating publicity. "I think for the general public, the advertisement in the newspaper after all is a certain authority, not like the network of what kind of things have, we usually think that the newspaper for these ads at least have a certain regulatory capacity." But unexpectedly, as long as the business to the money, the media to advertise a large space, and the product itself is not. "Cow lady uses the henna flower product. Investigation of the use of many people after the problem for this, the Xinhua News of Life Channel in accordance with the buying hotline and merchants have made contact, the reporter first to the identity of the customer henna flower products were consulted, the merchant said Henna flowers no chemical components, allergic to the physique of people can also use. When asked how to deal with allergy symptoms after use, the merchant said that only return refunds, no other liability. "There is no problem with so many customers we use here," the merchant said. The reporter again to use henna flower after allergic to business description, the other side said the product can not determine whether the production of their own company, and said that the products have been Kaifeng even if there are problems will not be returned. When asked about the company's specific name, the merchant replied to Guangzhou Royal Hall Cosmetics Co., Ltd. Finally, the reporter said that consumers use henna flower problems prepared to complain, the merchant said "you are willing to go to the consumer complaints to go." Reporter found Canton Royal Hall Cosmetics Co., Ltd. 's official website, but shown as "website upgrade, please look forward to ...". Subsequently, the reporter in Taobao [micro-blog] on the search "henna flower", the relevant products up to tens of thousands of pieces. There are many evaluation of the buyers, but the number of goods sold is still considerable. It is not uncommon to report on the internet about the allergy symptoms of consumers using henna, but its advertising is more overwhelming. Diagnosis Certificate of each hospital. Consultation without consumer credentials difficult to defend the Beijing Life channel on this matter call 12315, customer service response said, in case of such incidents want to complain, must have the relevant consumer certificate, otherwise unable to obtain evidence, the business is likely to fail to admit. Customer service also reminded that the express list can not be used as a consumer voucher, must be the merchant invoiced or stamped receipts. 12315 at the same time, it is recommended that consumers not to take television, telephone and other means of shopping, especially when the other party does not provide any documents. Xinhua Beijing Life Channel "Day 3.15" activities will continue to follow the relevant developments. If you have better suggestions or clues, please email to the mailbox: finance@chinanews.com. (Xinhua Beijing Life Channel)