The "soft power" of the price war and the horizontal inventory of the power logistics

Choose Scud BB96100 Boutique Business Battery, the book "Fetal Education Early Teaching encyclopedia", Autumn autumn 2012 new fashion collar wear long plaid overcoat (orange) and other 3 of the products are sold separately under the single evaluation, Scud battery and "fetal education early Teaching encyclopedia" in Jingdong Mall, Dangdang, Http://www.aliyun.com/zixun/aggregation/8090.html "> Amazon China are proprietary goods, clothing for the platform business sales. Below, we will be from the arrival speed, return speed, refund speed, service attitude and so on to test the service of each website.

Delivery Experience

In terms of arrival speed, the self-employed and the settled merchant presents very big difference. Self-mobile phone batteries and books, Jingdong Mall and Dangdang performance, the arrival time for the next single after 18 hours and 18个小时零50分钟, all within 24 hours, Amazon China slightly less than the arrival time of 27 hours, is also good, because the cat are settled in the sale of business, Two of goods arrival time in 5 days or so, far less than the self-employed electronic business.

and 4 are settled in the supply of the eyes of the company's clothing delivery speed is just the opposite, the cat 2 days arrival, Dangdang about 2 days 20 hours, Amazon China nearly 5 days, Jingdong nearly 6 days of time. This also reflects the day Cat Mall in the clothing category above the traditional advantages and the importance of clothing category. However, to participate in the evaluation of this paragraph 2012 autumn and winter wear new fashion collar plaid coat (orange) products, in the days of the cat's price is the most expensive, 479 yuan plus 10 yuan freight. Jingdong Mall and the Amazon China are 329 Yuan package mail, Dangdang price only 299 yuan. The difference between the top and the bottom is 200 yuan, some surprising.

In the delivery link, overall, in addition to the cat speed is slower, Jingdong, when, Amazon delivery speed is satisfactory. Settled in the merchant's delivery speed is obviously inferior to the self-employed, only Dangdang realized the other day up, but also do not rule out is the case. Therefore, the service management of the settled businesses, the general need to further strengthen.

Return experience

In the online shopping, many people will pay attention to delivery speed and the return of the neglect of understanding. After experience, we found that the current home appliances business returns policy still has a very big difference, each has its pros and cons.

Day Cat Mall return need to submit a return application from the Internet, after the approval of goods, by the consumer express themselves to the merchant, courier fees need to bear their own, generally in 6-15 yuan. In the days of the cat procurement of 3 goods returned to the audit in 3-4 hours, after the refund to the billing time 3-5 days. But the relative trouble is, the need to communicate with the store. And the service attitude of the shop is very different, our editor in with the days of the cat Eyes clothing store communication encountered a very bad attitude of the shop assistant.

Jingdong Mall is the only one of several business buyers need to pay the return of courier costs, each order return to pay 8 yuan for the cost of the pickup. Two of proprietary goods from the application for return, to receive a refund, the cycle of about 10 days, is the evaluation of several electric dealers in the longest cycle. However, it is worth mentioning is the speed of the door returned to the east, the return of the application after 3-4 hours after the courier door-to-door to take goods.

Settled in the merchant's refund time instead of self-employed to a little faster, refunds to the account cycle of 6 days.

Dangdang: Home return refund

The return of Dangdang is relatively simple. Return of proprietary goods at the same time, courier will be refunded together, which eliminates the waiting time for refunds. Perhaps because of the need to prepare cash door-to-door refund, courier will be in the return application after the next day, do not need to pay additional logistics costs.

Settled the return of the merchant and the cat similar, also need consumers to bear logistics costs, refunds to the account cycle of 4 days.

Amazon China: The difference between self and merchant is too big

Amazon China's proprietary return and settled in sharp contrast to the merchants, for the self-employed goods, in the consumer submitted the next day after the application of the return of logistics personnel door-to-door returns, cut does not need to pay the cost of pickup. Refund 2 days after return of goods to account.

and settled business is passable, in addition to the need to bear the cost of their own, refund cycle in more than 10 days.

Reporter experience found that in the return link, the home appliance business policies are different, and return refunds of the cycle and the way there are differences. In general, Dangdang's door-to-door refund is impressive, the Marson refund speed is also satisfactory, the two of the return of proprietary goods do not have to bear any cost. Jingdong Mall and the day cat store returns must bear the cost of pick-up. In addition, day Cat Mall due to the uneven service awareness, return service also has a big gap.