The solution of social channel security access for telecom operators

At present, there are three main types of marketing channels for telecom operators: their own channels, social channels and electronic channels. Among them, the social channel because of "many points, wide, line Long", the cost and risk is much lower than the Self-built channel, can cover a variety of self-built channels could not cover the "blind zone" and other advantages, has become the future channel construction of telecommunications operators main ideas. However, the current social channels are generally not high professional level, loyalty is not high, the management capacity is not strong and other issues, the need for the telecommunications operators to further refine management. In IT management, social channels also face a series of challenges:

1. The IT challenge of social channel management

1.1. Geographically dispersed, difficult to manage and maintain

Various social channels need to access the various types of telecommunications operators at any time, such as the boss system, the current business hall is basically the use of VPN access operators of the data center, this part of the social channel access to the Boss System identity management and into the internal system after the security audit log problems, VPN can not be very good In addition, each channel agent point operating system reinstall, the need for the installation of VPN software and the boss system-related plug-ins, resulting in the social channel Network maintenance workload is particularly large.

1.2, social channel identity authentication and security audit.

Because the status of social channel is more complicated, it is uneven, but the current business management of social channels lack of monitoring and audit analysis means, data security there is a certain risk. In addition, the channel agent end user on this machine has the administrator's permission, may install the business unrelated software freely, accesses the website which does not relate to the business, changes the system the setting, also easily causes some business software not to use normally.

1.3. Data security

Channel Agent point production terminals all using PC, Windows operating system has many well-known security vulnerabilities, is vulnerable to hacker attacks, virus intrusion. And the use of VPN access, because the server exposed to the public network, social channel network infection virus very easy access to the information center intranet, bringing huge data security risks.

1.4, remote access speed is slow

As mentioned earlier, social channels are currently mainly used VPN access to the Boss Business management, some social channels network networks, in the use of VPN access, business processing speed is slow, seriously affecting the customer experience.

Therefore, in order to improve the efficiency of the social channel network and ensure the data security, we must have a unified security access strategy to realize the centralized management of channel access.

2. Communication Social channel Safe Access solution

Communication technology relying on the leading remote access technology and long-term practice in the telecommunications industry, put forward for the telecommunications operation of the design of the social channel security access applications, centralized deployment management solutions, so that the telecommunications operators and its social channel network can anytime and anywhere to enjoy the convenience of remote access technology, Fully enhance the competitiveness of telecom operators.

The core component of the communication social channel secure access solution is the CTBS application publishing platform, it is a kind of virtualization system, the key application software centralized installation and release, all the application software clients will be 100% on the server, the transmission through the terminal mode of information is not all data, only screenshot image increment, Mouse and keyboard actions. As a result, transmission over the network is greatly reduced (average traffic 10~20kbit), which enables users to efficiently access all applications at Headquarters, no matter where they are, regardless of the device they use, through various network connection methods (WAN, LAN, Internet, etc.). At the same time, the Ctbs application publishing platform is also a set of centralized management tools, which greatly improve the automation of application deployment through server computing features, enabling administrators to set a one-time deployment strategy. Its main components and features include:

(1) Access server: In response to client access requests, control access to the backend application server, the server computing and virtualization technology to achieve low bandwidth, efficient remote application access. And through the client device strategy, user policy, application strategy, resource access policy and other security methods to access and apply security control.

(2) Load Balancing Server: Control the dynamic load allocation between multiple application servers, realize the balance of application load on multiple application servers, and guarantee business continuity.

(3) Application Publishing Agent: Distributed Application Publishing agent, can publish a number of heterogeneous servers on different applications, so that application publishing has a strong scalability.

(4) Security certification: A variety of user authentication methods, including user name + password, dynamic password, Ikey and so on.

(5) Management Console: Unified management control of access platform, including system management, user management, application management, session monitoring, server management, log management, license management, etc.

(6) Domain user management: Import Windows AD Domain users and maintain data consistency with domain control.

(7) Client printing: In the client local printing application output data, with anti-string playing function.

(8) file sharing: Through files and folders, to achieve document sharing, as well as file upload and download.

3, the program characteristics

3.1, real-time monitoring information

No matter how complex the social channel, as long as can connect to the Internet, can break the time and geographical constraints, the rapid changes in the content of accurate, real-time, interactive delivery to the social channel outlets. On the CTBS server can set users according to user rights, you can specify these users in a specific period of time, access to specific applications, while CTBS software has log functions, you can record which users in what time access, what time to quit, what to do, and so on, to facilitate future inquiries. In order to realize the security audit of the business, it can effectively guarantee the availability and continuity of the social channel Network access, and ensure the access of the social channel is in a completely controllable state.

3.2. Data security

Ctbs itself provides the encryption transmission, the entire communication transmission process only passes the screen mouse information, does not transmit the real data, in addition, the CTBS server places in the quarantine area, all remote clients can only access to the CTBS server, but cannot direct access to each kind of business Server, the security is greatly guaranteed.

3.3, Application rapid deployment, easy to expand

Telecommunications operators of information systems are generally more complex, only the boss system has c/s architecture, b/s architecture and hybrid architecture and other versions, in addition to a large number of such as OA, CRM, ERP and other applications, if through the traditional decentralized way of deployment, whether the client or the service side, Requires a lot of cumbersome deployment. And through the communication Ctbs application publishing platform, can easily be these complex applications in the way of the portal unified delivery to the social channel network use, such as can be published by the client of C/S architecture boss System, can also be published by the B/s structure of the boss system links, Let social channels quickly and securely access the boss system, thus greatly reducing the application deployment process. With the increase of mobile user scale, the increase of social channel Business Hall, the system can be easily expanded, whether it is to the old social channel outlets to deliver a new application, or to a new social channel delivery of existing systems, only to add customers on the CTBS server can achieve expansion. Through the CTBS application release platform can greatly shorten the system delivery time and process, for the rapid expansion of social channels to provide a strong IT support.

3.4. Centralized management

The Ctbs application Publishing platform centralizes all application processes and data on the server. All the deployment and maintenance work in the telecommunications Operator's Information center completed, the remote social channel network clients basically do not need to set up, as long as the ability to access the Internet can be connected to the Ctbs platform, access to authorized applications. No longer need to install a variety of clients, client upgrades, patching and other maintenance are concentrated on the Ctbs access platform to complete, greatly reducing the amount of work and maintenance, improve the response speed of support also reduce the number of on-site services. Fundamentally solves the social channel Network "The point is many, the surface is wide, the line is long" to bring the heavy client maintenance problem, eliminates the social channel large-scale expansion the worry.

3.5, improve access speed

CTBS application release platform using communication technology with completely independent intellectual property rights of the RDP protocol, to reduce network traffic, even at low bandwidth can also achieve satisfactory performance: the general application of the average user to work normally only 10-20kbps network bandwidth, thereby improving business efficiency, Enhance the user experience.

3.6. High stability

Ctbs connection is very stable, even if due to a variety of unexpected factors resulting in network disconnect, will also set the information to retain the disconnect point, waiting for the next successful connection to return to the disconnect point, will not affect the data operation.

3.7. Support Mobile Office

CTBS Application release platform support through wireless Internet card, notebook, etc. to achieve efficient mobile office, support mobile phone landing boss system, for remote areas of social channels to provide a good office environment.

4. Program Value

4.1, improve the user experience, quality service to retain customers

There are surveys show that 81.4% of the users of our enterprises because the service is not in place and the replacement of IDC service providers, 6.2% of the users because of the line instability and the replacement of IDC service providers, only 3.9% of users because of price factors and replace IDC service providers. Visible, at present, the service quality has become the telecommunication operator's most core competitiveness. Using the Ctbs platform, compared with the traditional access mode, can greatly enhance the user experience, to help telecom operators to retain customers with quality services, and constantly expand market share.

4.2, facilitate the management of social channels

The use of Ctbs platform, not only to ensure that the social channel access to the boss and other application systems security, and very easy to operate, social channels only through easy to understand the control steps can be quickly access to the boss system, for the telecommunications Operators Channel Recruitment management department to save a lot of training work, and centralized management mode also greatly facilitates the management of social channels.

4.3, eliminate the risk of social channel leakage

The loyalty of social channel is a problem that telecom operators have to consider, and a social channel with low fidelity will not only lead to the loss of customers in a certain area, but also bring about a higher risk of leakage. The Ctbs platform can monitor the internet behavior of every social channel of the access system in real time, and find that improper behavior can immediately revoke its authority. In addition, Ctbs in the framework of the use of Server computing mode, all the data in the service-side flow, not to the client, effectively avoiding the risk of leakage.

4.4, reduce operating costs

The use of Ctbs platform, each channel network terminals almost without IT staff full-time maintenance, greatly reduce operation and maintenance costs, but also effectively solve the remote area IT support is not in place, so that the development of social channels free from the constraints of the region, everywhere in the country.

The communication social channel safe Access solution, lets the telecommunication operator's social channel management have the stronger access control ability, the more reliable security as well as the more flexible expansibility, helps the telecommunication operator to exert the network superiority, strengthens the enterprise management, the omni-directional enhancement customer satisfaction, Thus the superior technical superiority translates into the market superiority which is favored by the consumer.