The successful way of it performance management in mobile Internet enterprises

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With the maturity and popularization of mobile internet and cloud computing technology, more and more mobile and cloud applications to enterprises, end users increasingly rely on mobile applications to complete key transactions and services. This can make it difficult for the enterprise IT Operations management, especially for those growth-oriented enterprises, as the rapid growth of the business, so that it performance management becomes more challenging. Because it performance is reduced, will directly lead to customer churn, cost rise, low productivity. Today, Pea Pod quality director Lei in the cloud computing era, the growth of enterprise IT performance management practices detailed interpretation.

The "pain" of growing enterprises

Pea pods dedicated to mobile phone application content search, the current installed capacity has reached 350 million. It is a typical growth enterprise, in addition to rapid business growth, the corresponding supporting business IT systems such as servers are also growing, "early from several servers to now thousands of servers growth." “

Behind the rapid growth of the IT support system will often bring some problems, "because in the growth process, the vast majority of people are in the research and development level, operation and maintenance personnel early relatively few, a large number of cumbersome operation and maintenance tasks need to be completed manually." On the other hand, when the business scale grows, it is often a challenge for the operators themselves, they will not adapt to the change of business growth, and need to learn quickly to follow the changes of business and server growth. “

"Ice breaking" it performance management

In fact, faced with the growth of enterprise problems, as IT managers ultimately to find a way to solve the problem, to meet the needs of business, and not because of problems affecting the development of the business. For Lei, he has been thinking about how to adapt it performance management to meet its needs. In the past, if business growth IT support is often used to expand the operation of the staff of the method, but in pea pod does not do, "if the expansion of operators, the corresponding costs include management costs are also relatively large." Based on this, we started with more sophisticated business solutions and third-party services to solve the problem. ”

Lei pointed out that, compared to the IT management of large enterprises, their operation and maintenance management model in scale, scene and other aspects of growth-oriented enterprise operation and maintenance management model is very different, large enterprises according to the size of the team can be set up, but for the growth of enterprises to do the cost will be high. The use of Third-party services and sophisticated commercial products such as monitoring PO application performance Management Services to host our business is a good choice.

Pea pods Choose mature commercial paid products, Lei, as a commercial-oriented products, there will certainly be a good service team to support. Take Pea pod application monitoring PO APM Product Services For example, the early pea pod in support of business with only a few servers when the use of monitoring Polaris Server operation and maintenance management has been used so far, this gives pea pod business and it's overall performance management has brought great convenience. We can make demands that they can meet and respond to business growth needs.

First of all, it performance management is based on a good monitoring and overall monitoring data indicators analysis. This requires a number of operational personnel, at the same time in the market to find relevant open source software products may not really apply to enterprise needs, and monitoring treasure is a very mature, simple products, to meet the needs of enterprise application performance management.

Second, from the cost point of view, open source software is free, but two times development, upgrades, learning and other hidden costs more expensive. In addition, the human cost will be relatively high, such as when the enterprise only 10 people, the server has 10 units, if the use of monitoring treasure is thousands of dollars or so cost, compared to human costs, this cost savings is very large.

The future road for it operational managers

Although today's IT operational management is very complex, but the corresponding solutions are more and more, whether it is for the operation of the technical level of management personnel or career development have new requirements. Lei that the operators use Open-source monitoring software to solve the problem, no matter how strong your technology, can only be regarded as passing, not excellent!

Lei further pointed out that the operational dimension itself is a far away from the role of business, enterprises will not feel the existence of operations, this is not very good for the development of personnel. The value of operational engineers lies in business operations as the core, through the operation of the data to provide a valuable trend analysis, the overall operation of the team focus should be from the base layer to the application layer. "Basic operational dimensions can be outsourced to third-party service providers, which is a good way and a trend in the future." ”