The total number of online shopping complaints continued to grow rapidly, special products to be careful

The total amount of online shopping complaints continues to grow rapidly

How much does it cost to have a 24-inch ordinary suitcase? The price of a store-branded suitcase is about 500-1500 yuan, and the price of a certain online shopping platform is more than 150 yuan. So, when Mr Wen found that the online only need 9.9 yuan to buy a 24-inch suitcase, also parcel postage, he immediately orders. One months later, not only the promised suitcase did not ship, even the shopkeeper lost contact. Recently, is very helpless Mr. Wen called the newspaper Rights Hotline 85188518 for help.

February 15, Mr. Wen visited a network to buy a platform, found this special price as long as 9.9 yuan suitcase. "I just want to buy a suitcase, the general 24-inch box in a network to buy a platform is better than hundreds of, I saw this original price to 228 yuan, the merchant claims this is the factory to do Word-of-mouth only price." "Mr. Wen said that the introduction of the goods, this paragraph for the pre-sale, payment within 30 days of certain shipments, limited seconds to kill, only 3,000 places."

"I have consulted with Wang Wang before buying, but the other side has not replied to me." Mr. Wen said that he had made a single payment for fear of missing the opportunity. March 15, patiently waiting for 1 months, Mr. Wen still did not see the store's shipping records. He repeatedly tried to use a network to buy a platform Wang Wang contact each other, but has not replied.

Mr Wen bought a shop called "Asian Guest Fashion", Yesterday, the reporter opened the shop found that the store was November 9, 2013, the shop is now a star, the entire store only sell two products, one is the price of Mr Wen's purchase of 228 Yuan "new high-grade suitcase", the other is a price of 398 yuan. With lock trolley box. Among them, Mr. Wen bought the trolley box recently traded 1126 times.

There are 6 evaluations in the shop, which are explained only under one evaluation. In addition, the reporter found that the shop in the last 30 days to refund the total number of 878 times.

Yesterday, the reporter and a network to buy a platform connection, about 5 o'clock in the afternoon, the other side replied: "Has been identified, this shop is currently not shipping capacity, has been in the background processing." "The official said that the current netizen can not search the store, and Mr. Wen may also apply for a refund, will be dealt with immediately."

Before the 3 15, Hangzhou Municipal Market Supervision Bureau, Hangzhou Municipal Consumer Protection committee released the "2014 Hangzhou 3 15 Consumption rights report" shows that the total number of online shopping complaints continued rapid growth, in 2014, a total of 22,334 online shopping complaints on the non-site purchase complaint, a year-on-year increase of 65.63%. From consumer complaint data analysis, the main problems are as follows: 1. The operator delays the delivery of goods and does not even provide the cargo after payment by the consumer; 2. The goods provided by the operator are inconsistent with the actual agreement and the quality of the goods is defective; 3. The problem of fakes and shopping traps is outstanding; 4. The operator refuses or