The trip to Hong Kong is difficult to refund

yesterday, the city's consumer Protection committee and the Industry and commerce, quality supervision, health and other 34 units, in the day of the plaza held a large on-site complaints advisory meeting, received consultations 802, receive 49 complaints, handling complaints 27, the distribution of more than 15,200 publicity materials. From the content of the complaint, consumers mainly to the current types of operators to provide service products express dissatisfaction, including tourism, express, home appliances and other service categories complained high.

Reporter Zhou Yan correspondent Grong

The trip to Hong Kong is difficult to refund

Ms. Huang and her 18-year-old daughter, Xiao Zhang, sign up for travel agency March 5 Tour of Hong Kong, and signed a contract with travel agents, adult tour fee is 1100 yuan, but the travel agency asked Ms. Huang's daughter Zhang to be under 12 years old children's fees to calculate an additional 1300 yuan of shopping and 500 yuan extra bed fees, The reason is that there are regulations in Hong Kong, the consumption ability of minors is weak, Zhang or students do not have the ability to consume, so they have to add extra money.

In order to smooth travel, Ms. Huang and daughter Zhang finally paid a total of 4000 yuan tour fares.

February 29, Ms. Huang's father-in-law suddenly onset, the hospital that day issued a dying notice.

In view of this situation, Ms Wong felt that the Hong Kong tour of March 5 might be in vain, so she immediately contacted the travel agency to ask for the cancellation of the March 5 trip.

But travel agency said, the ticket has been out, Ms. Huang to league words, must bear the ticket loss.

Ms. Huang had to give up, so she wanted to see the development of his father-in-law's illness, and then make a plan.

March 4, Ms. Huang's father-in-law died. Ms. Huang hastened to inform the travel agency, but the travel agency still refused to let Ms. Huang League.

Ms. Huang believes that she has repeatedly asked league, travel agents have repeatedly refused, is contrary to the principle of good faith, and Hong Kong did not go to, her daughter small amount of diplomacy of the 1800 yuan fee should be refunded.

Municipal Tourism Bureau of the Quality Supervision, according to the National Tourism Administration of the rules of the implementation of travel agencies regulations 33rd stipulates that in the signing of tourism contracts, travel agents must not be required to participate in travel agencies arranged shopping activities or need to pay a separate tourist tourism items. In the same tour group, the travel agency may not offer different contract items to other tourists because the tourists refuse to purchase or age or professional differences.

In other words, if the travel agency does not have the ability to purchase because of Ms. Huang's daughter to pay different money with Ms. Huang, the behavior itself is illegal, 1800 yuan should be refunded.

In addition, Ms. Huang has the right not to participate in tourism, however, if it is the reason for Ms. Wong to terminate the travel contract, then Ms. Wong should bear the corresponding costs (travel agents in preparation for Ms. Huang, the necessary costs incurred), but this fee should be in line with the travel agency in the price issued in accordance with the costs.

In other words, Ms. Huang's 1100-dollar tour fee, should include the travel of air tickets, housing, guide clothing, vehicles, tickets and other costs, if the travel agency in the price of the actual cost is equal to or greater than the offer, it means that the travel agency is in the "0 tour fares" or "negative price" to attract consumers, The price competent department may punish the travel agency according to law.

On the municipal Tourism board's interpretation, a staff member of the Haishu District consumer Circuit said that if the verification of 1800 yuan is a minor fee, the cost itself is not legal and finally did not take place, should be fully refunded.

As for Ms. Huang and her daughter's other diplomatic 2200 yuan normal fares, according to the contract law, first Ms. Huang should pay the default (the highest limit of 20%); Haishu District, Secretary-General of the Consumer Protection Commission Enami also believes that Ms. Huang has on February 29 to travel agents to terminate the contract, if the cancellation at this time, the loss of travel agencies may be smaller, in the consumption of mediation should consider this factor.

EMS charge a dollar message fee but not text

Yesterday, Mr. Zhu to the city of the Consumer Protection Committee, Mr. Zhu said, he sent by EMS Courier, in the case was not informed, was received by the other 1 yuan of the message fee, but also to his anger, he did not receive the so-called SMS notice.

City Consumer Security Committee contact the city Post Office and the Jiangdong Conservation Circuit Court staff to determine the matter. Post Office said that the text has not been sent to Mr. Chu, is the negligence of postal staff, they have been responsible for the handling of the person. Jiangdong Conservation Circuit Court ruled that post office compensation for Mr Zhu 100 yuan.

The newly bought washing machine lacks a strainer.

"I bought the Dragon Sound friend field Automatic washing machine No filter nets, call the after-sales service department, half a month so far staff have not come." Mr. Chen, from Yinzhou, complained to the staff at the scene of the event.

Last month, 22nd, Mr. Chen bought a fully automatic washing machine for the Dragon Sound friend field. However, after the use of washing the clothes are still stained with a lot of hair, miscellaneous wadding, Mr. Chen after careful examination found that the washing machine does not have a filter net.

Old home used washing machine although some shabby, but can always use, now every time washing clothes, to use their hands to clear the hair and miscellaneous wadding, and washing machine on the wall also stained with these sundries, also have to hand clean. Mr. Chen complained.

Mr. Chen said that he gave a number of telephone service department of the shopping malls, the other side also said the staff will arrange door-to-door repair, but waited for half a month, and no one sent.

After the business sector mediation, after the sale of the Fangli will be filtered to the home of Mr. Chen.

Old parts of air-conditioning when new parts are installed

At the end of December last year, Mr. Chen bought a Samsung air conditioner in an air-conditioning company. After the installation and commissioning of the Distributor, Mr. Chen found that the air conditioner LCD display could not be displayed properly and asked the staff. After careful examination, the staff found that there was a problem with the display, removed the related faulty parts and promised to install the new parts the next day.

The next day, after the sale of staff brought to the so-called "new parts" for installation, and after the installation of a charge of 100 yuan. Mr. Chen carefully observed that the replacement of the "new part" has yesterday's removal traces, and the staff can not provide the day before the removal of parts from the air conditioner. Mr. Chen suspected that the replacement of the "new parts" was actually the part that was removed the day before yesterday, but the staff denied it. For a while, the two sides diverging, arguing.

After receiving the lawsuit, the member of the Consumer Insurance Committee confirms that Mr. Chen's report is true. After repeated mediation, after the sale of staff to recognize the replacement of the "new parts" is indeed old, and Mr. Chen did not unduly investigate, only ask the other side to solve the remaining problems, the After-sale staff agreed.