The value of thousand Yuan cosmetics by express company shrinkage and evaporation

The report value of about 7000 Yuan Express, after the courier service delivery services first "shrink" to 5000 yuan, and then all "evaporation." This is the citizen Zhang to the Jiangsu Wujiang friend to send goods in the process of unpleasant experience. For the delivery of the items are gradually "disappeared", Mr. Zhang said he could not accept. and express company said the matter is in the process of settlement, Mr. Zhang will negotiate compensation matters.

The recipient informs the express damage

Mr. Zhang introduced, he was helped by friends to buy some advanced cosmetics, worth about 7000 yuan. February 7, he found Yuantong company Beijing branch of a network, will send items to Wujiang. February 11, the recipient called to call, The courier sent to the mail packaging has been damaged, from the outside can see the items inside, and from the damage can easily take out things, so he refused. "I used a leather tile-lined cardboard box and wrapped it in a multi-layer tape," he said. Mr. Zhang said.

A few days later, the pieces were lost.

Mr. Zhang said that he immediately contacted the Beijing issue of the point of inquiry, at this time the staff admitted that the mail was damaged. "The Courier Company shall notify me at the first time when the goods are rejected, and not the addressee shall inform me." I asked for an inventory on the phone. Beijing said this side to contact with the Jiangsu branch to verify. After their initial verification, the total weight of the mail has been shipped from 2.96 kg to 2.15 kg at the time of receipt. A total of about 2000 yuan worth of items is estimated to be lost by sample counting. Mr. Zhang said that he then requested that the remaining items be repackaged and sent back. After waiting for 10 days, still did not receive the remaining items, Mr. Zhang called the Express Company again, received the reply is the Mail has been normally received. Mr. Zhang thought it impossible, immediately raised objections, the staff also said, this 5000 yuan of goods also lost.

The head office said it would handle it as soon as

Yesterday, the reporter called Yuantong Company headquarters in Shanghai, customer service staff said that they have started to deal with the matter from February 25, but there is no specific treatment. For the remaining 5000 yuan of goods, the head office will urge Jiangsu Branch to continue to find, such as Lost, the company will negotiate with the shipper compensation, the specific compensation advice will depend on both sides.

Long engaged in legal services, Chen said, express items such as lost, generally in accordance with domestic express service agreement on the relevant provisions. If the goods have been insured, the actual loss compensation. If not insured, is generally three to five times times the price of compensation. Specific to Mr. Zhang's case, the loss of 2000 yuan must be negotiated between the two sides of the compensation program, but the remaining 5000 yuan loss, the company should be fully compensated. This part of the loss is not within the scope of the express service agreement, may be suspected of embezzlement, also do not rule out the possibility of inside.

Clue provided/Mr. Zhang