The way of website management: The people only state the book Solid State ning

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"The people only state this, the solid state ning!" This sentence, from more than 2000 years ago, "Shang Five song". At the outset, Dayu to the opening of the Taikang, the beginning of the transfer to the position. Taikang only enjoy, ignore Regency, indulge in wine, hunting hundred days not return, lost the people, resentment sound. There are poor countries in the Queen Yi, see the people to the point of no tolerance, waste Taikang. Taikang's mother and a few brothers together, tracing the Zu Daiu of the emperor's sermon, so, made "five sons song": "Emperor Zu Youxun, people can be near, not under, people only state this, this solid state ning." "meaning that, grandfather Dayu had a sermon, treat people can only kiss, not snub, people are the root of the country, people live in peace and contentment, the country can be peaceful."

The state is so, so is the website!

Looking at a lot of failed websites, construction station is dedicated to members and customer service, accumulated a large number of resources, however, many managers in the large expansion of resources, but also gradually inflated themselves, using these resources and use some undesirable way to gain benefits, although temporarily made a large amount of money, But at the same time lead to members and customers dissatisfaction and loss, the ultimate damage is still their own interests.

A website to want to continue to develop, it is necessary to "member feel" this indicator placed in an important position, do everything to first think about how the feelings of members, what is a member feel? The member feels "is the website to do the activity, services, systems, processes, experience, fees and so on the psychological impact of membership, if the impact is positive, then the site is doing the right thing, if these actions have a negative impact on most members, it should be noted that the site decision-makers need to reflect immediately, And make timely adjustments to find a more reasonable way to appease the people's livelihood, so as not to allow the site to develop the direction of deviation!

I remember a few years ago, when I was working in a network of talent, Mister gave me the best revelation is two points, one point is "transposition thinking", the other point is "spot inspection." "Transposition thinking" is easy to understand, is that site managers and staff in the implementation of a planned action, must be converted into a "member or customer" role to think, think about the action is not in line with the interests of members or customers and habits, if not in line with the adjustment immediately, the old saying cloud "Advance is a stand, not the waste!" That's the truth. The 2nd "Spot Check" is the website operation routine inspection, every employee must participate in the inspection, the first time every day to work carefully and quickly check the channel or page of their own jurisdiction, cycle once a week, a few weeks down, all the staff on the site all the functions of the operation and details are at their fingertips, Found that the problem will be reported immediately resolved, and will not appear a page can not open two weeks are no one to control things, and will not appear to open the website of the members of the site even error phenomenon, but will not appear customers to call the customer service phone but heard is the phone owes the downtime of jokes. Similar jokes in I hit a well-known Chinese bank customer service phone has appeared, hehe! If the site has a "spot check" mechanism can be identified and resolved these problems as soon as possible, rather than wait until the member and customer experience feel very poor then solve!

In a word, a website that pays attention to the experience of the member must not be bad! or the administering of old adage:

The people but the state, Ben Gu Ning!

Author: nine Days Ronin