There is little interest in planning to upgrade SaaS application levels

"51cto.com" at present, according to the latest report from Gartner, an industry research firm, the usage rate of software services is not optimistic, although many reports claim that software services (SaaS) are better, faster and cheaper than genuine software. But many users don't like it very much, and even think it's a little too pretentious to feel good about it.

For the evaluation of SaaS, regardless of the price of its products, integration, and even technical capabilities, are not very satisfying to users, and a survey of 333 organizations in the United States and the UK in December 2008 showed that, after knowing that the product was ultimately not selected, 42 of the agencies said the main hurdle was higher costs, 38% of the agencies considered integration issues, and 33% said the SaaS solution did not meet the technical requirements. Gartner sources say the broader survey has created a sense of crisis for SaaS providers.

Twiggy, a senior research analyst at Gartner, issued a statement that the results of this survey will unsettle SaaS providers as more and more companies consider using SaaS. She adds that SaaS providers must deliver on the promise of SaaS and must offer products that are less expensive and easier to operate than their competitors.

The survey asked the user about SaaS satisfaction from 16 aspects of the software, with a score of 7 points, and the average customer satisfaction score was 4.74 points. Overall, user satisfaction is only moderate: 58% per cent said they would continue to maintain the level of SaaS currently used by companies, while 32% per cent said they would increase the use of SaaS, while 5% per cent said they would reduce applications and 5% per cent said they would not use them.

In fact, this is not the first time Gartner has issued a warning. 51cto.com has previously reported that, in February this year, Gartner proposed that SaaS costs exceed the scope of many potential users, not necessarily really "low-cost, deployment fast." At the time, some SaaS vendors said that Gartner's objections to the sound did not apply to their products.

The same reaction has been reported on Twitter recently, with 16 of the founder and managing director of the SaaS consultancy joint Venture, Lincoln Murphy, who believes that as long as SaaS providers truly understand the SaaS model, they can withstand the test. Technology recruiter Naomi Bloom suspects that the objections to SaaS are more about losing jobs than the software itself.

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Topic: SaaS-era software development Gartner warns that SaaS may not be Low-cost deployment fast 09 years Global SaaS software services revenue will reach 10.7 billion $2009.5 developers will turn to SaaS platform

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Original: Gartner:many Users dissatisfied with SaaS Author: Alex Goldman

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