Thousand yuan to buy Hi Learning Network course forum can download free? Refund Resistance

In Hangzhou to read a junior in the recent preparation of CPA. She spent nearly 1000 yuan on a school of learning online to buy a CPA course, but after the course came in, she told us that the money was too wrong and the problem was much more. Xiao Shi at number 9th bought a Certified Public accountants tutorial, including text learning materials and video tutorials, and spent 998 yuan on learning online. Xiao Shi: "After receiving the course, found that the information is only electronic version of the textbook, scan version, in everyone's forum can download free materials." And the site recorded the course, looked 10 minutes on the very card, the quality is not as clear as the teacher said. "Spent nearly 1000 dollars, buy the information can download free, video lessons to watch and there are problems, small shi very dissatisfied." Because the site clearly wrote the course activation within 24 hours can apply for refund, Xiao Shi said, she immediately dialed each other's customer service phone, apply for a refund. Xiao Shi: "Customer service says Sunday leader is absent, cannot refund." Then I hung up the phone and hit another one, which said the course bought on the spot can not be refunded, to one weeks later. Hit the third, he asked me to call in Monday past, Monday call in the past they said they can not return, hang up the phone. "Call three times, get three different answers, but the final result is not a refund, which makes small shi feel very unreasonable." Xiao Shi: "The refund statement said that within 24 hours of unconditional refund, I now hope that the money back on the line." "Hi School Network customer service:" 24 hours will not embarrass this student, this can be assured. "Hey, learning Network customer service acknowledges that Xiao Shi did mention the refund application within 24 hours." But they also clearly stated on their website that only because of the reasons for the students to pay back fees they will accept, and if it is caused by the student's own reasons, they will not accept. Help reporter also see from the website, to the Student Oneself reason website lists 3 items many, but for the reason of the website did not write. Hi Learning Network Customer service: "(why the data other sites can download free) This I am not very clear, this is the document produced by our academic department, this I will consult after." (See the video tutorial card is what reason) there may be students network, browser problems, this problem can be solved, you can give her contact technology to help her get it. "Under the help of the reporter's mediation, the customer service staff said in the case of small, they will follow the leadership application, 5 o'clock in the afternoon to call us back." Schei said she could wait a second.