Three levels of mobile phone user experience

With the increase of mobile Internet, the mobile user experience has become a new field of UX research, this article explains the influence of mobile user experience by three levels. including mobile hardware, operating system, applications. For those interested in mobile phone field experience research, is a good article compared to traditional mobile phones, smartphones more attractive to users to use.
Because they have larger screens and higher resolution displays, their industrial design is more stylish.
Common features of smartphones include but are not limited to touch screens, high pixel cameras, global positioning Systems (GPSS), many games and entertainment options. Smartphones enable people to engage in a wide range of activities, including communications, entertainment, personal information management, social networks.

So what is the power to push this industry forward?
One of the keys is to constantly improve the mobile user experience.
The experience of mobile users includes multiple levels.
Each layer involves different factors, as well as different levels of user experience.
As early as 2006, Virpi [1] discussed the multiple layers of mobile availability: hardware availability, browser availability, and the availability of mobile Web Access.
Today, however, the mobile user experience has changed dramatically, so this article will analyze the three levels of the current mobile user experience from three levels.

Let's take a look at the three levels of the mobile user experience shown in Figure 1:

hardware user Experience the user experience of the operating system mobile application or mobile site user experience

Figure 1
Mobile User Experience Layer Three

Three-storey overview

First layer: hardware
for mobile devices

this aspect of the mobile user experience includes interaction, such as capacitive touch screen supported hardware and user direct touch screen sensitivity, screen size settings, key presence and design, equipment size and shape, length of battery life, etc.


Other factors of this layer include fast communication networks, data sharing functions, how fast photo video downloads, and the connections between different devices, including stereo and Bluetooth.


the industrial design of these two devices, as well as the level of development of the internal hardware of smartphones, greatly affects the mobile user experience of this layer. Second tier: Mobile operating system


the mobile user experience in this area includes the operating system of the mobile device and the interaction of the user with it.


The operating system includes many applications, running in the background, background notification, push mail, webkit web browser, browser flash support, mass storage mode, rotate navigation, copy and paste, universal search, MMS SMS, its App store, etc. Third tier: Mobile apps and mobile web


This aspect of mobile user experience includes applications that run on the web of local mobile applications and mobile devices.


this layer requires attention to include the following:

The convenience of the use of
website


Web site information architecture to meet user needs

Whether the
website is designed for mobile phone users or just a scaled-down version of a traditional website.

Mobile User Experience first layer: mobile phone and network technology
Handset manufacturers include many, such as Nokia, RIM, Apple, HTC and Motorola. These handset manufacturers take into account specific products for each segment. Through extensive market research, handset manufacturers know what features of mobile phones can attract market segments.
On the latest research surface of mobile hardware, users prefer a higher resolution screen, and some game enthusiasts like mobile devices to provide video games and excellent visual experience.

Advances in communications networks enable users to access the Internet and other data services more quickly.
According to Leland Rechis analysis (a Google UX designer). Three things that mobile users often do:

Instant Information Acquisition


mobile users often do is get instant information updates, for example, to get stock prices. Pass the time


Mobile phone users use mobile devices to pass the time, for example, in queues or buses. Find Information


Mobile users are looking for some much-needed information, such as checking a flight or a hotel address.

Second tier: Mobile operating system
Operating systems that operate on mobile devices greatly facilitate the mobile user experience.
The mobile OS includes Palm Symbian, Microsoft, Apple iOS, BlackBerry OS and webOS.

Although most mobile operating systems offer similar functionality, their user experience is completely different.
Figures 2 and 3 provide a user interface for iOS and Android operating systems.
Whatever the operating system here is a platform for users, what users really need is the content provided by applications and mobile sites, the third tier of the mobile user experience.

Figure 2
-User interface in iOS

Figure 3-android User Interface

Third tier: Mobile applications and mobile network application services
Mobile applications include two aspects: applications that are self-contained and downloaded by the user.
Figure 4 is an ebay application that provides Web applications similar to the desktop on your computer.
Typically, the mobile application development platform includes a variety of applications that users need to pay to download directly from the Internet to use these feature-rich applications.
such as Apple's iOS App Store, Android,symbian Ovi Store, Palm Apps directory and Windows,getjar App Store.

Figure 4
-Android devices for ebay's local mobile apps

The web version of mobile applications provides all the features of a common application. In addition, users do not have to purchase or download an application software. You can use these handy features just by accessing these mobile sites.
Web-site mobile application sites often use a less visually-content design architecture to ensure that their sites can be used on mobile devices of different screen sizes.
Ideally, the web version of mobile application Web sites can achieve almost a large part of the mobile application function. Unlike mobile applications, however, Web applications can be used on any operating system.
Figure 5 shows the ebay web version of the mobile application.

Figure 5
-Android devices on ebay Web applications

Comparing the user interface of ebay's local mobile apps and web mobile applications, we can see that their designers think of mobile users in different usage patterns when accessing a local mobile Web application with mobile apps.
In general, a local application is more frequently used than the W-EB application, and its purpose is to be driven more than a we-B application.
Web applications, on the other hand, are more used for browsing and updating.

On ebay, local apps provide the ability to have ebay members log in and check for items they have purchased successfully or are auctioning.
The Web application provides a feature that allows users to find specific items.

This article link: Mobile phone user experience three levels
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