Two tips for novice webmaster to handle site bugs

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The construction of the new station is always covered with thorns, in every webmaster efforts behind the goal is to build a Web site users and to meet their own platform, and the webmaster efforts behind the story is a pile of web site bugs to solve. Any webmaster always need different user suggestions and reminders, these suggestions and reminders for our webmaster is a pile of site bugs, site operations team is the core of the site, how to let their team to quickly submit the site bug, this problem is important but difficult, The author unifies own website operation experience to provide two points everybody is running the rookie stationmaster:

One: Identify the responsible person and process

For the team, the collection and processing of site bugs and feedback, these need to be fixed time. The team is the most knowledge of the site platform of a group of senior users, and the site bug is always constantly exist, has been found, so the site of the collection and processing of bugs and feedback system, it is particularly important.

For the novice webmaster in the early days of the team must set up a good site bug information collection posts, whether it is to the designer or Product manager, or customer service, must be fixed, the position of the posts this will be the site to solve the problem of bug problems, the site after the establishment of the team into groups These groups will be responsible for the site bug Information Processing group, for example, front end, program and function, content error situation and so on, and make each post for the site bug processing for the box-style specification, posts set group, so the purpose is to quickly and efficiently deal with site Bugs to establish a good team mechanism.

Two: Identify bug levels and records

With the increasing number of users of the site and the accumulation of advanced user groups, site bugs can occur at any time, site bugs will always need to be resolved within a certain period of time. Faced with hundreds of web site bugs, how do we solve it well?

Site bugs must be graded on site bugs after posts is set up. For example, the author of the box-style will be divided into a-level Member center, the site is divided into B-level, the content of errors divided into C-class, and for different levels of the bug for the timing mechanism, a-level error once found must stop in the hands of the work immediately to amend, Because it involves the most core operations of website users.

Fixed the site bug level, be sure to pay attention to the site bug users better, the key is the site team, especially the sales team, the site bug the author also divides the team into a front-line and logistics, a line of bug submission is divided into site experience and user experience, and set a time period for the bug submitted, And in the designated time to correct the information to the sales, and submitted to the bug information database, in case the operator timely understanding of the site bug.

The initial construction of the website is accompanied by the low experience degree and the unusual user data, facing the layer of bad situation, webmaster must be prepared to solve one by one, site bugs are the most lethal and sublimation of the site's development content, to deal with a good site bug is every webmaster must do things attentively!

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