Uber and Uber Beijing, unreliable and unreliable

I am accustomed to from the team to predict whether a product can go far, not the product and the model itself, because the product can continue to iterate, the model is the original should be constantly trial and error, only a reliable team, is to promote all the driving force to go down.

Wife is product manager, doing things with the sharing of the economy a little relationship, so pay attention to the field of car sharing for some time, and even our wedding car, are in advance through easy to book. Ever since she became a loyal user of the car, to try to experience a driver's feelings, but filled with countless forms also no one to take a reply, and from easy to the driver's mouth that now join easy to actually need "public relations" staff, after all, we are not full-time open the black car, so give up.

Before the Spring Festival, accurate to say is to cancel peak subsidy, early peak with easy to call the car became not so easy, often called several times also no one. Presumably the driver thinks we go from west to east through the whole Beijing road to work is too far and too blocked, affecting their orders, so there is a choice to give up for our services. At this time think of that entered China has a period of time Uber, the first experience is good, at least peak time can be called to the car. When I talk to the driver. Uber will not let the driver know the destination, and take the dispatch system, the single rate directly reflected in the driver's income, combined with simple billing rules (road + Time) and "peak fare", completely wiped out the driver to pick the power and necessity of the job.

The Uber of the new Year's visit to the Thai tour, the same application, do not need to do anything, whether in the bustling central Bangkok city, or in the wife accidentally fixed the wrong bird Phuket hotel, is still familiar with the interface and call the car flow, direct input address, No need to talk to the driver of their thaiglish, they can reach the destination, simply not convenient. Then look at the foreign countries to become white of a variety of domestic maps, to understand what the real Internet companies should look like.

Back from Thailand, the product manager is also eager to try the Uber driver's experience, looked at the application requirements, the home of the car meet the requirements, driving license also meet the requirements, taking into account the safety of female drivers, decided to use my driver's license to apply for a try, no Chengxiang, This application to start a slot a lot of wonderful journey ...

The first is to submit a "become a driver" application in uber.com, according to the steps down, omitted to upload a variety of license not to say, the last step is to me to see a training video, video incredibly is hosted on YouTube, thanks to the home network has been in the VPN line, only to make "online training" can be successfully completed. At that time, I really do not know if the domestic friends do not use VPN is how to go through this process, baffled, until I know Uber China's "training" way, here will be specified later.

Online submission, the prompt is waiting for "interview", so it seems Uber is very cautious, then wait. N days later, the mailbox, telephone no movement, if not the use of Gmail, I should suspect that the Great Firewall. Really can not help, please give Uber sent a job advertisement Horon teacher, see if you could walk a "back door", see my application to which step. Horon is highly efficient, the next day to tell me the intention has been turned to reach, at the same time give me a Uber China's micro-letter account, you can apply to join in the micro-letter, but also can not go over the wall to see Chinese training video, I am not early to say, even if the official online to write a hint

Acquaintances, micro-mail under the multi-pronged, I finally received such a message:

Ubermail.png
Interview time is actually N/A, the address is in English, can be seen at a glance is not clear at all, looks like a random fill, as I do in a variety of foreign sites to fill out the same address. Helpless, continue to reply mail, 72 hours past, still go down the drain.

Can not endure, decided to come to see whether this company is really exist, fortunately, from the micro-letter account to the specific address and reception time, to find a time to drive directly to kill the past. Uber Beijing The façade is not big, the doorway has two people wearing special police uniforms, make I thought this is to be investigated by the relevant departments, is speculators it, into a closer look, only to find the two security. Security said that the reception please all to the next room, according to the introduction into the inside, found that this is an abandoned company site, even the original company logo has not been torn down. In the open room there is a projector in the loop to play that in the micro-letter has been I read the training video n times, the ground is littered with a few chairs, a hanger in the corner, hanging on top of a few folds into a group of jacket, looks never been washed. At the door of the security guard with a two-dimensional code, said to deal with the business of the sweep code line, training in the afternoon again, well, first sweep code to say, sweep code after a serial number, and so called.

There is a man in the room who looks like a Uber employee who is keeping order and keeps everyone seated first, although apparently the chair is not enough. The early drivers looked worried and wanted to talk to the guy with the baseball cap, but the baseball cap had a big neck and said, "I won't answer any of your questions." Then began to go to the station, and stressed that the number can not be responsible for, that tone reminds me of the unbearable years in the foreign company. Fortunately, the drivers seem to have been very adapted to this attitude, went to the side of the groups exchanges all kinds of pull to pass the time. I got a bunch of people in there, want to listen to how the drivers are looking at the Uber, obviously these drivers are the majority of the taxi driver (no derogatory), and individual "defection" of the regular taxi drivers, full-time driving pull live, the driver's view is very simple, but also very representative:

1, Uber have subsidies, the original day Non-stop pull to earn enough at the end of 10000, now rush hour casually open and go back to sleep can get 10000 + monthly, and no money, so to join the Uber;

2, the traditional taxi company is too "black", so to join the Uber;

After 1 hours of Hu Yu with the drivers, the baseball cap called my number, followed him to the two security office and found that it was actually a reception center, with 6 and 7 staff sitting behind the L-shaped table, in a frantic rush. Received me is a not tall, the face of baby fat a bit like Li mm, let's call her Li bar. Li asked me what matter, I said the online application of the people better step has been a long time, but there has been no news, so want to ask. Li listen to do not seem to express the meaning of apology, plate face to ask me, the certificate with all? Busy answer, with all the brought together, even the registration of this marriage certificate have brought. Pass the document, the operation input some, tell me can, go back to the next room to take a picture of the line. Rushed to the next room, the projector sits next to a man, busy instructions, put on a clothes hanger dirty suit, hurriedly took a picture, at this time the driver end app can be clicked online.

For security, go back to find Li want to check the information, Li is busy, let me find baseball cap check information, baseball cap looks more busy than her, also did not do any inquiries, told me: Six o'clock in the evening to come training. I asked him, the driver can be on-line, and also participated in online training, and even the wall to see the video in English, but also need training? Baseball cap no longer talk to me, had to have a good sense of the exit, I thought fortunately in the near, evening to come again always will not have a problem.

Six o'clock in the evening, through the Gongti, I was in the morning to the room as a training room abandoned office. I was stunned by the sight of 100 of people stuffed in that room, hands are holding a table in line, forward with a queue of MM inquired about, said this is the batch training time, as long as filling out, photo, training, one-stop down can directly open account, no online application god horse. I am, at this time my heart has scolded 10,000 grass mud horse, why didn't you say?

Fortunately, my account has been activated, to participate in training on the line, ask the security side, my driver has been activated, is not here to participate in training, the security of the answer to my big surprise: "has been activated can be used, training you listen to the line." "Well, it seems I think more." Training is very simple, in addition to see that video, the morning that I photographed the man with a ppt for about 20 minutes, but is divided into, the reward standard and prohibit the brush list and so on, PPT finish, on the organization of a wave of people to take photos, and then cycle. I also left the room, which was already up to number No. 300, to start experiencing my driver's journey.

Come to the car, open the driver end, click on the line, must be bustling three of the area must have someone call the car. Wait 1 hours, incredibly not! single!, the same day there are other things, with a deep doubt shut the software, at this time vaguely have a foreboding in mind.

The next day, after dinner early in the evening, told his wife to help her experience, wife said, to wait until the first order in the car to go upstairs, two people in the car staring, half an hour passed, or no single, presumably is this time residential area call car less people, so the wife bang upstairs, drive to the CBD area, an hour later, The car to Sanyuan Bridge, the client finally rang up, the first guest is from Jingan Center to Pavilion, guests get on the bus, say hello after driving away. Chat The guest of a word let my heart stone finally landed--"This is my first time with UberX", ni ma, god horse? UberX? I am applying for the people's best step! All the way, send the guests home and go back, in the South new warehouse to pick up an American to the embassy, the Americans said, she used is UberX, OK.

Back home on the Internet audit list, found that the model there is a UberX, but also paid 20% of the split to Uber, which is obviously wrong. Pick up the phone to ask Uber is the case, this just found the site and the public account, there is no Uber phone number, only in the micro-letter on the message to resolve, but had to leave a message to explain the situation, waiting for a reply.

The next day, the reply came, asked me when the application is not UberX, I said is not, I am applying for the people, and then you guess what? no reply! Wait until four o'clock in the afternoon, finally can't help, drive to Uber office to ask clearly, to the office, the door of the two security guards pointed to the door signs said, reception time is 2 ~3, you're late. I said there is an emergency, the information recorded wrong can not delay, entanglement for a long time, take advantage of security to leave the stall, drilling into the office. Fortunately Li mm is still in, busy explain the situation, Li mm first talk about the wrong car is very serious problem, second she never input miss information, but can help me query, and then slowly said: "If the entry is wrong, I will apologize to you." Well, the thick foreign-invested man really wants me to get away from there.

The result of the query of course is that she recorded the wrong, apologize sincerely did not hear, but an understatement of the phrase "modified", I also want to ask the settlement information is not confirmed, so as to avoid the checkout when the problem, Li said registration entered the line, will not have any problems, and at the same time raise her left hand, left horizontally pointing to the direction of the door, no longer speak , it seems to me to ask me to leave quickly and not to delay her work.

Again 6 o'clock in the afternoon gongti, continue to traffic jams back, waste of petrol as a registration fee is good. In the heart of the abnormal fire, perhaps those drivers will be accustomed to their attitude, but as a belief in the vision of Uber, willing to do something for the sharing of the economy, this service attitude will obviously make them lose a lot of support points. Uber is also a start-up company, if in the country, such attitude of staff I am afraid to be fire minutes.

In the course of the following experience, we also encountered some Uber drivers who felt the same way and summed them up in:

1, Uber Beijing did not have any telephone contact way, all can rely on micro-letter, mail, and basically get no timely reply, encounter traffic accidents and other emergency situations, there is no way to seek help.

2, in order to obtain rapid development, a large number of absorption of full-time drivers to join, and models, the condition of the investigation is not rigorous, resulting in a great difference in people's experience.

3, the user's propaganda and promotion way too single, also not enough grounding gas, throughout Beijing Uber Weibo, in addition to a variety of discount code, there is no other promotion and interaction. Even if not with the domestic easy to, drop comparison, is with Uber full-circle, Uber Tianjin than, is very far.

4, the driver's service is not basic, and attitude and sense of responsibility is singular difference incomparable.

A few days operating experience, encountered 18 of different passengers, from the passengers, feel everyone to Uber this share of the economic trust and expectations, Uber rely on technology matching vehicles, not allowed to select orders, do not show the destination of practice, greatly improve the call efficiency, many users have become a Uber of iron powder. More interestingly, almost half of the users do not care about the discount code, in order to travel more convenient, pay a lot of money they are willing to use Uber to call the car, rather than the roadside taxi.

May be due to the promotion of the way, I received the passengers are still mostly foreigners, accounting for more than half of the total number of other passengers concentrated in the IT, financial two areas. The only exception is to receive a student mm, is the parents for the security of special requirements she must use Uber night to call the car, it is also very interesting, it seems that the vehicle is not safe, in the eyes of the masses discerning, is nonsense.

Back to the beginning of the question, see whether a career can do a good job, the team is the key, apparently Uber Beijing team looks not so "sexy", more like a rigid foreign enterprise such as IBM, rather than a vibrant, user-rich innovative company, so go on, I fear that Uber will end up as Google in China, even if she has a marriage with Baidu.

Once argued with Horon the relationship between technology and operations, he thought good technology and product is the key, I insist that the product is good, the operation of garbage will bring the team into the mire, Uber in Beijing is the status quo is to confirm this. As a driver, I experienced the Uber technology, each distribution of orders will allow me to turn right the fastest to reach the passenger side. But at the same time also experienced a lack of operation, promotion, often from the Chaoyang to the east side, and then to Xidan there is no single, the single passenger structure is also supporting the promotion of a very big problem, to some extent, I hope more to meet the "wonderful" passengers, not every day to meet very nice it people or foreigners, Because the only way to prove that the promotion is in place.

The operating team of the driver's team does not cherish the neglect of Uber culture, believe that there are their actual reasons, call the car experience needs to upgrade, have to more efficient expansion of the driver team, at this time the cultural heritage, service attitude was put to the second place, after all, the professional drivers do not care. But the problem is that the result is likely to be a drop in the passenger experience, and Uber into an ugly domestic internet company is just around the corner.

Said a pile of nonsense, is spit trough and give prospective drivers some raiders, finally give Uber three suggestions:

1, comb down Uber China's various public accounts, Weibo account, now too much too messy, and operating level is uneven, this is the promotion of SNS taboo.

2, the "Driver's house" construction, at least to have full-time staff in the working hours throughout the day, rather than only 3 hours a week, other times to the drivers out of the driver, and users of the workers is to strengthen training.

3, Uber convey the vision and values, should permeate to drivers, and drivers at this level to achieve consensus, although difficult, but really necessary to do.

Finally, we will continue to experience Uber and give them the opportunity and time to improve, both as passengers and as drivers. After all, we believe in the Internet.