Unicom Wang: Innovation based on Hadoop to solve user challenges

Wang, director of mobile Internet products Division, China Unicom Research Institute

November 22, Wang, director of mobile Internet products division at China's Hadoop Summit Technology summit, said that innovation based on Hadoop made Unicom better able to deal with complaints from consumers.

Wang said that mobile communication is moving from the voice age to the data age, this era operators have a lot of opportunities, but also encountered many issues of flow consumption disputes, the current flow of consumption controversy has jumped into the user communications services in the first complaint.

According to the introduction, the domestic 3G customer data traffic disputes accounted for the 3G business complaint is 10%, and the whole proportion is gradually rising. Individual provinces have reached 20% per cent. At present, China Unicom hit 10010 of customer service traffic on the complaint is nearly million. At the same time many users are also based on the operator can not provide a detailed list of online records, the legal action.

There have been cases where a user of an iphone contract program has had a huge amount of traffic during the early hours of the night to four o'clock. Because the operator's metering equipment can not provide detailed list, the consumer therefore filed a lawsuit.

Wang says that now that Hadoop,hadoop can help us solve these problems, it uses an open-source approach that builds on a common PC server, discards high-end storage, guarantees high reliability, is suitable for fast data writing, and has fast-searching methods, Eventually Hadoop helped us solve the problem.