Absrtact: Working in Zhongshan Liu Quan into a dilemma. Train more and more fast, more and more, more and more tickets to buy means more and more advanced, why is the ticket still difficult to purchase? The crowded ticketing system gives ticket buyers a bad user experience, but it gives another group of people access to make
Working in Zhongshan Liu Quan into a dilemma. "The faster the train, the more trains, the more advanced the purchase of tickets, why is the ticket still difficult to buy?"
The crowded ticketing system gives ticket buyers a bad user experience, but it gives another group of people the opportunity to get involved in making money. In 12306, after the launch of the "Technology Dili", developed a variety of booking software, whether true or false, have appeared on Taobao shelves.
High-frequency high-speed rail has shown the trend of train transit, train ticket business customization is the trend of the Times, where the opportunity to see. 12306 the emergence of the site so that train tickets to the advisory and distribution market can be turned into cash, which may shake the whole market pattern.
Liu Quan never thought, even the high-speed rail also has no ticket.
The peasant worker who has been working in Zhongshan for 8 years, know ordinary train ticket difficult to rob, advance prepared money to buy expensive Wuhan ticket, in Guangzhou South Station waiting for a night, but in a batch of new ticket out of the moment was told: all the North tickets have been sold through the network and telephone.
A "system busy" booking phone, a frequently paralyzed purchase ticket site, a group of development "ticket-grabbing tool" of the "technical Party", a bunch of "phone chasing" "Ox".
This is the story of the year 2012 online ticketing.
Tickets are still hard to buy this year.
Liu Quan's hopes were severed, and he passed the night at the station as usual, but did not buy the ticket as usual.
January 12, Liu Quan in the plaza outside Guangzhou South Station to sleep all night. During the day, he also bought a spring festival in a small town in Zhongshan, "buy a bag of cotton socks for my father, and buy a pair of shoes for my mother." In the evening, Liu Quan bought a ticket from Zhongshan to Guangzhou and arrived at Guangzhou South Station. At that time, he was told that the high-speed train to Wuhan years ago left only a few of the principal seats, which for Liu Quan, it is unbearable.
"12th can only buy the ticket 19th, my idea is to wait until the morning, there will be a new ticket 20th, I queued in the ticket window, the first time to buy on the line." "It's not clear that the second-class seats of the tickets have been sold out through online bookings and phone bookings before the window is released," Liu Quan.
Small left leg has a slight disability, now more than 30-year-old Liu Quan still unmarried, in addition to working in Zhongshan, home in Shaoguan's girlfriend, far away from home parents is his only concern.
"I want to go home anyway, and walk back." "In Liu Quan's impression, the process of buying a car every year is not easy, but every year there seems to be luck Goddess, and eventually return home."
In 2008, he queued all night to buy tickets, but by the ice disaster blocked the way home, he slept at the station for two days, the station near the instant noodles have been sold out, during which Premier Wen came to Guangzhou station, "I just heard that the station inside and outside is full of people, I did not see." ”
2010, the first year of the real name of the Spring Festival, Liu Quan just lost his ID card, he spent two days in Zhongshan work in the small town and Guangzhou round-trip, "the local police station refused to give me a certificate, said I can not prove that the identity card is lost in there, according to the regulations will return to the domicile place, can buy fire tickets need ID card , how can I go back? " Perhaps Liu Quan want to go home mood let the party police empathy, Liu Quan finally won the police trust, a paper proof or let him in the New Year's Eve back home.
Then the high-speed rail opened, Wuhan along the common train significantly reduced. Last spring Festival, Liu Quan in the Hall of Guangzhou East railway station for a full two days of team, the result is still "a ticket is Gone", he was eventually forced to choose expensive high-speed rail, a ticket from Guangzhou south to Wuhan, the high-speed rail ticket price of 490 yuan, is his one-month salary 1/4.
2011 is Liu Quan in Zhongshan for the first time in 8 years to get into a dilemma, until the reporter writes, he still wandering in Guangzhou South Station Square, because of the ticket, he was in the phone and his girlfriend quarreled, and moved to the reporter, he looked very frustrated: "The train faster, more and more cars, The ticket is getting more and more advanced, why is the ticket still so difficult to buy?
As early as last December, Liu Quan learned from the workers, 2012 to implement the network ticket purchase and telephone tickets. Liu Quan do not understand the network, can only continue to call booking phone, the answer is always "system busy, try again later", and Liu Quan roommate's young coworkers claiming to help everyone in the Internet to get tickets, but "he himself did not buy tickets, a few days ago also ran to the station line up, but also by our jokes." ”
Liu Quan never thought, even the high-speed rail also has no ticket.
In the early morning of January 13, Liu Quan's hopes were severed, and he passed the night at the station as usual, but did not buy the tickets as usual.
In fact, as early as January 12, the Canton Railway Group announced that the Spring Festival before the Wuhan North train tickets have all sold out, from 12th onwards, Wuhan along the stations have no tickets to sell.
"12306" overwhelmed
12306 website Clicks, is the domestic several big portal website dozens of times times, even if formidable like the Portal website server, also will be difficult to load
From January 1 to the present, 12306 site daily average hits 1 billion. Only January 9 a day, the number of clicks on more than 1.4 billion, professional Internet analysis website January 12 released statistics, 7 days to visit 12306 of the Web site users accounted for 0.902% of the global Internet users. If you do not calculate a repeat click, the equivalent of everyone in China to open the mouse 1 times.
"This amount of clicks, I can only say, since the Internet exists, worldwide unprecedented." "In Zhongguancun to fight for many years of IT experts Li Xiang to reporters explained," So tell you, Sina independent IP day clicks in 25 million-50 million. And the Ministry of Railways This website clicks, is the domestic several big portal website dozens of times times, even if the formidable Portal website server, also will be difficult to load. ”
Some media estimates, the average passenger brush site more than 500 times to buy a ticket, but Liu Quan's coworkers Tang Xiaolong in the Internet café spent the whole afternoon, did not buy a ticket.
Through the way provided by Liu Quan, the reporter contacted Tang Xiaolong, the young man who lives in Hengyang, Hunan, made a promise to help more than 10 workers to book tickets online. He was 18 years old to work in Zhongshan, is the same as more than 10 of the workers living in the youngest, often to the site of the next 1 yuan 1 hours of small internet cafes, is "online ticket" era, after the arrival of the workers ' only hope.
"I promised them, and there was a basis for that," he said. I used to check the ticket information on the Internet, I thought it was similar to that. "Tang Xiaolong did not think that, and in the past he in the various ticket inquiries on the site to find ticket information and train time, the situation is different, all the people in the country crowded to the same site, waiting for him is a variety of unpredictable problems."
Tang Xiaolong recalls that "there are too many current access users, please try again later," Network busy, try again later "," system maintenance "and so on, and these situations will appear in every part of the booking, from the login site, to place the order," click on any button will be scared. " ”
"There are too many people, the average number of online per second is over hundreds of thousands of." "January 11, the staff of the ticket Room of the Institute of Electronic Computing Technology, said to reporters," the website backstage's bearing capacity is limited, this is like a gate, many people crowded in the doorway to want to pour in, but if suddenly the door opens, everybody crowding will cause the website to collapse, because the online number reaches a certain limit, You can only wait until the person who buys the ticket is offline, you can trade. ”
Unfortunately, Tang Xiaolong always did not wait until the completion of the transaction, "too many people" seems to have become a ticket buyers forever pain, in the past is in the ticket hall to spell physical strength, and now is to use the mouse to refresh the physical strength, the difference is that the former row in front of fewer people, you always see hope And in front of the screen, you never know when to refresh to your turn to buy the moment. He finally failed the workers ' expectations, and changed to the ticket window line, and originally expected Tang Xiaolong of the workers, in witness to "network Master" failure, also have abandoned the idea of the network booking.
Upgraded version of "Ox" deceptive
In addition to the "Technology Emperor" and "scalpers", migrant workers are not familiar with the network booking, but also to some outlaws
The crowded ticketing system gives ticket buyers a bad user experience, but it gives another group of people the opportunity to get involved in making money. In 12306, after the launch of the "Technology Dili", developed a variety of booking software, whether true or false, have appeared on Taobao shelves.
January 10, Nanfang Daily reporter in Taobao related search found that with the "12306" related to the brush ticket software has dozens of, only the ID name "cw45262" software sold, 30 days turnover amounted to 80 times.
The reporter tried to buy the software, opened and found that only a common small window, there are "departure station", "Arrival Station", "Train information" and "Seat category" options.
The shopkeeper told the reporter through QQ, download in the software package is a "trial version", the station to choose only a few major provincial capital city options, if the reporter needs to order the station ticket, need to leave the station and arrival station information told him, "I specifically help you modify parameters, do a good job after the software package sent to you." ”
The reporter noted that the software did not choose the booking date option. The owner explained that the software was designed to "grab the ticket" and rob the first batch of tickets after 10th, "without setting a date, the 10-day train ticket was robbed." If you want to order not 10 days later, the ticket has long been robbed by others. Popular tickets are used to kill the software seconds, tickets issued within a few minutes will be sold out, so if not the immediate sale of tickets, you use the software is useless. ”
Every time you open this "grab ticket tool", 360 security guards will report the poison, the owner explained that the software is written in "easy language", so will report the poison, does not mean that the tool itself set the "back door" and other traps.
Reporter in the product of the shop to see, buyers generally gave praise, a buyer left a message: "Manual Rob two days did not Rob, today with this software finally get a picture." But yesterday, when the reporter visited the shop again, found that the software has disappeared, perhaps before the Spring Festival before the peak time has passed, or Taobao itself to similar software products to clean up.
"scalpers" often book train tickets by telephone. They have a tool called "Telephone chase", passengers contact with the identity card number on their mobile phone, and leave contact phone number, and then repeatedly dial 95105105 railway booking phone sets booking tickets. After the success of the booking, and then through the mobile phone information will be the real-name ticket flow number to tourists, profit.
The Guangzhou Railway group introduced that some "cattle" use the "telephone chasing" continuous telephone booking, first the ticket "hoard" down, and then carry out a series of complex operations, always will be in the hands of the ticket, encountered a high price "handling fee" to buy tickets to provide the correct identity information, They will be able to provide passengers with formal booking number, these cases have appeared many times.
In addition to the "Technology Emperor" and "scalpers", netizens are not familiar with the new form of booking, but also to some outlaws. According to China's voice report, Zhejiang Ningbo Beilun Public Security Bureau Network Supervision Brigade staff revealed that since the Ministry of Railways online ticketing opened, has handled online ticket fraud more than 20, until the reporter yesterday online browsing, can still see "cottage version" of the train ticket booking site.
Network booking took away the persistence in the window queue of ticket buyers opportunity, Rob ticket tool took the obsession in front of the computer Brush screen opportunity. Many migrant workers sigh, "it is still difficult to buy a train ticket." ”