US hosts scramble to provide Chinese customer service

According to foreign reports, the United States well-known host service provider Hostease will provide Chinese customer service, when the domestic users can through the Hostease Chinese station http://cn.hostease.com access to Chinese technical support, including ticket, mail and live Chat Instant Chat Service. According to people familiar with the situation, Hostease released Chinese station has been committed to Chinese customer service preparation, the current ticket livechat system is ready to perfect support in Chinese. Chinese customer service has been helping to solve some of the problems in ticket, but the formal Chinese customer services will not be until late July.

Hostease was founded in 2008, the server is located in SoftLayer technology company, is China's fastest access to the United States host. Last year, after supporting Alipay payment is widely welcomed by domestic users, hostease in order to meet the needs of domestic users, in June this year issued a Chinese website, became ixwebhosting after the second Chinese-language website of the United States host.

Hostease's biggest feature is China's fast access, good stability, support Alipay payment, there are Chinese websites, so deeply domestic users love. Hostease provides shared host and independent host, using Chanel panel, is the world's most popular host control Panel, user-friendly, powerful, and has a Chinese interface.

The reporter contacted several customers who are using the Hostease host, they said, China visit fast, support Alipay payment, support monthly pay is their choice hostease main reason. And some users who use other hosts have heard that Hostease released the Chinese language station and will provide Chinese customer service after the news has said they would consider replacing to Hostease. It is too convenient to have Chinese customer service, many customers who use American hosts say so to reporters.

Another US host, Ixwebhosting, began providing Chinese-language support to Chinese customers in Chinese, while Hostease followed up with Chinese customer service for Chinese users. According to industry insiders estimate, there will be more and more United States hosts specifically for Chinese users to provide Chinese customer service.