Valentine's Day has been flowers still not delivered, the site does not order shipping refund more than 140,000 yuan

The newspaper (reporter Lianwi) in Valentine's Day, online ordering flowers more and more consumers, but some sites for various reasons, resulting in orders lost, missing, not timely distribution and other circumstances occur, so that consumers suffer losses.

Yesterday, the city Trade and Industry Bureau notified a flower courier site in Chongqing not to order shipments of the case of complaints. After mediation, at present, the site operators to consumers restitution orders 329, the total amount of 142659.7 yuan.

Valentine's Day has been flowers still not delivered

Mr. Chen of Changsha Yuelu, Hunan, February 14, in the early morning on a website for himself and help friends ordered two flowers, ready to give their wives on Valentine's Day. Behold, until the afternoon of February 15, flowers were not delivered. "Mr. Chen thinks that Valentine's Day has passed, even if the wife received flowers is meaningless, they intend to refund, but found no withdrawal channel." But Mr. Chen had to complain.

The city trade and Industry bureau said that since mid-February, the city trade and Industry bureau has received from Hunan, Guangdong, Beijing, Chongqing, and other dozens of consumer complaints, and the encounter and Mr. Chen similar.

After investigation, this year Valentine's Day, the site received nearly 1000 orders of flowers. However, due to poor management of the website operators, server, instant communication line paralysis and other reasons, resulting in nearly 400 consumers of orders lost, missed, not timely distribution and so on.

Website has been refunded more than 140,000 yuan

February 22, Yuzhong District Industrial and Commercial branch of the website issued the "order to correct the notice", the site to the Valentine's Day on its website in the purchase of products lost orders, leaky single, delayed distribution and other order failure of consumers, confirm the deadline for compensation.

Yuzhong District Industrial and Commercial branch of the relevant responsible person, the Ministry of Commerce and Industry proposed the rectification requirements, the site operators expressed acceptance and compliance, and committed to all the customers appear distribution failure, a unified 100-yuan website product consumption coupons. Up to now, the website total to consumer restitution order 329, the total amount is 142659.7 yuan.

The person in charge said that the consumers who have not yet obtained effective restitution can be reflected to the business sector through the Yuzhong District of Sina Weibo or other means.