Visit Shun Fung Express: Courier's boss is his

"Pro, with Shun Fung to add postage." "In Taobao and the Cat mall, this sentence appears in the frequency may be ranked in the top 10." For online shoppers, the choice of Shun Fung means high-end express service. As a set up 20 years of express Company, Shun Fung has always been covered with a layer of mystery. Recently, Beijing Commercial news reporter exclusive visit shun Fung Beijing Shunyi Distribution Center, personal experience shun Fung management and standardized operation mode. "Complain every day, scold every day, and then continue to use." "As an important part of E-commerce downstream, express industry in a short span of a few years to achieve a rapid expansion, from an obscure edge of the industry stood in the spotlight, but due to the rapid development of express industry, service capacity and management relative lag, which also let the domestic express market into express business volume and business income in the high-speed growth, But the embarrassing situation of declining profit and service quality. Beijing Business Newspaper reporter will explore the major express companies in Beijing's network layout, service, information construction and other links to analyze the status of the express industry. Winter warm Summer Cool distribution center 2:20 P.M., freight cars on time to enter the Beijing Shunyi Distribution Center, all staff after security, into the sorting field began to work, many truck drivers also get off to help sorting. The whole sorting field by a set of nearly kilometer long line composition, Beijing newspaper reporter standing on the table looking down, the entire sorting field by the pipeline division as a maze. Distribution Center related to the responsible person, the entire pipeline in accordance with the functional planning of the installation, Division, transport, small pieces of the solution package and other areas. However, because of the narrow space lines, shun Fung in the entire assembly line to build more than 30 "bridge" to facilitate staff walking. While ensuring efficient sorting, shun Fung has also made scientific design for the open sorting field. Shun Fung in the entire sorting site has installed a radiator, most of them set up under the staff console. Even in the cold winter, the wide-open sorting centers can maintain room temperature. According to staff, due to the large size of the sorting field can not be installed air-conditioning, in order to reduce the summer sun direct temperature, Shun Fung also installed in the sorting site spray cooling equipment. "The spray system covers the entire sorting field, with a radius of 3 meters per 6.1-meter nozzles, which can be lowered by 6-7 degrees Celsius over the outdoor temperature." Cold water to the machine to suppress the way spray cooling, mist in the ground about two meters will disperse, will not wet express. Beijing Commercial News reporter learned that shun Fung is currently under construction T1 Terminal New distribution center, will also be on-line more advanced operating system. Courier's boss is himself although the current courier industry to enter the new development channel, but by the industry itself restricted by the Express, customer service staff career development. In order to encourage employees, Shun Fung adopted a set of "their own boss" salary standards. Shun Fung related responsible person, shun Fung use piece work, each courier is their own boss, employees pay the whole department of diligence and customer recognition. Beijing Business newspaper reporter learned that in shun Fung monthly salary of tens of thousands of staff is not uncommon. Although outside the Yu Shunfeng piecework standards and staff income is still unknown, Shun Fung also said that the standard is a trade secret, but according to people familiar with the work of the Courier in accordance with FungCalculation, Shun Fung Courier 60 per day to complete the income is basically equivalent to other Express company 100 of the income earned. A driver in Shun Fung for many years told the Beijing Business newspaper reporter, Shun fung in the guarantee of staff income at the same time, to the staff dependents of all subsidies and benefits. Not only that, Shun Fung will provide learning opportunities for employees, employees can be promoted through the internal promotion mechanism, but also through the transfer test to other departments to learn development. "In Shun Fung there are many senior executives from the grassroots to the promotion of the staff." "Reward is fast and good shun Fung to quickly known, asking the courier to" collect two. There are jokes about the courier delivery like crazy, sent to go at once, do not stop. Shun Fung's system is such a standardized strategy, fast, not such words will not be up to service standards. However, "fast" is also a double-edged sword, in recent years, Private Express "let Express Flight", "fire hydrant sign" and other problems repeatedly see the newspapers, in order to expand the scale eventually led to the collapse of the enterprise incident happened repeatedly. How to achieve fast and standardized, has become a lot of people in the industry concerned about the topic. Beijing Commercial newspaper reporter investigation found that through the establishment of strict assessment system, shun Fung found the "fast and norms" the balance between the two. The relevant person in charge, every night, Shun Fung will send special personnel on the day of the goods for sampling, in order to ensure that the courier in the collection inspection, "if the courier said and parcel post in different, will deduct half of its gongfen at the same time the replacement work area." According to people familiar with the situation, each of the courier couriers a year has 20 division of labor, the illegal operation will be deducted corresponding scores, a year cumulative deduction of more than 10 points, will be discouraged. In addition to the strict requirements of the receiving and inspection links, Shun Fung also stipulated that the customer telephone complaints deducted 10 points, the circumstances of serious people to withdraw, 1 hours could not come home to pick up 0.1 points and many other provisions. Beijing Business News reporter Wang Yuyi/Wen Wangyue/Photo