Webmaster Network Edit Straw The apology statement about the 92-rent event

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I am sorry, because my negligence damaged the "92-rent" credibility, when I read the "92-rent" director sent all the chat records, I have a general understanding of the whole thing. I am sorry, to 92 of all the members of the rental network solemnly say: I'm sorry!

I am sorry, the webmaster are not all "lovely", there have been a lot of webmaster friends for some private (or is not justified) the interests of Sampans use of our small webmaster This poor "trust heart"!

92 of the event is a warning, I in the future article audit will be strengthened audit efforts, especially for the interests of others involved in the article, there is no screenshot, no detailed evidence, trouble webmaster Jews, give up the point of the post button bar.

For 92 of the rental This is a misunderstanding, but the misunderstanding is so completely because we do not have good supervision, it is our fault. The only thing we can do is contact the publisher of the article and let him make it clear.

"Blue Flame" admitted the error and asked us to delete the article, I think this thing here may be for 92 of the lease can be closed, but for me is a new beginning. I must be good, because there are so many webmaster in the attention of us, it is possible that a small article of ours will give a company a lot of trouble.

Straw October 30, 2007

A public statement on the "Blue Flame" incident of the 92-rent NET:

Everyone webmaster Network friends, I am 92 Liangsen. There was a misunderstanding between a client and US yesterday. At the same time he published an article in the personal blog vent depressed, but also to the Webmaster network to publish information. Webmaster NET purpose is to more webmaster friends to pass valuable information, appeared that article caused a lot of friends misunderstanding. We can not give all customers an explanation, only through the Webmaster network platform to give you a detailed account of the process.

Things are very simple, webmaster "Blue Flame" in the webmaster network to see someone recommended our dual-line server rental space, and then purchased our rental space. After his consultation, he was paid in 2007-10-13. Then we had some promotional activities with some websites, and the real price he bought was 140 yuan (1.5G double line space). He paid no prior contact with us, unable to open his own, for this he paid 180 yuan, we according to the activity price, refunded him 40 yuan. Now his ID balance is 40 yuan.

Then the same day 5 o'clock in the afternoon, on duty customer service Wang assists "The Blue Flame" to his space to carry on the intelligence analysis. It also instructs him on how to perform routine operations such as subdirectory bindings.

"Blue Flame" in 2007-10-17 with my QQ direct contact, said not familiar with the intelligent parsing process, at 15:58:49 to issue requests for assistance. I follow steps step by step on QQ to assist him, and send the demo picture. Help him complete the intelligent parsing. At the same time, he explained the principle of CDN.

In 2007-10-22 14:23:41 "Blue Flame" reflects that he transferred from other space from the forum appears garbled. So contact with duty customer service Wang again. In 2007-10-22 14:43:35 "Blue Flame" will be the Forum on duty customer service introduction finished, on duty customer service Wang sends the schedule to the technology QQ, on duty technology in 2007-10-22 14:56:05 helps "The Blue Flame" solves the forum garbled question. Because these are not related to our space, but we provide you with value-added services, so everyone's request has a schedule, according to the time to deal with. "Blue Flame" to help, customer service to understand the specific circumstances to help you deal with the problem. A total of 13 minutes from the understanding to the proper processing. "Blue Flame" in 2007-10-22 15:02:02 QQ send information: "Well, I think the minimum customer service very enthusiastic hehe". On the same afternoon, customer service Wang the "Blue Flame" to explain some detailed provisions on the record.

According to the ex-post inspection on duty customer chat records reflect the customer "blue Flame" and on-duty customer service has maintained a good relationship. and customer service to "blue flame" put forward every problem to properly solve or provide technical support.

The night shift technique in 2007-10-26 detected an anomaly in his forum traffic. On-duty technology landing his forum view, daily posting volume and online users are basically less than 10 people. Background statistics found that the flow has reached 1.6G. According to the common sense, such traffic can only be downloaded station or stolen company caused.

In 2007-10-28 20:01:58 I got in touch with "blue Flame" and told "Blue Flame" his site anomaly. The day "Blue Flame" forum traffic for 2386.6 M. I negotiated with the "Blue Flame" to suspend the site check, he did not agree. To 2007-10-28 22:07:45 "Blue flame" means to close the tourist download attachment, hoping to solve the problem. Negotiate with him again, and explain to him how the flow and memory consumption and inetinfo work. 2007-10-28 22:53:48 "Blue Flame" means to modify the folder name. A total of 2 hours, 51 minutes and 50 seconds before and after the negotiation process, I submitted the unsolicited refund request 4 times, "Blue flame" did not agree. After-duty technical check "blue Flame" did not modify the folder name.

On-duty customer service Liu Ming (female) in 2007-10-29 15:06:30 in QQ and "Blue flame" get in touch, and suspend forum processing. "Blue Flame" closes the visitor to download the attachment after the traffic is 1,671.7 M. Consultations to 2007-10-29 15:59:58. Negotiation time for a total of 53 minutes 28 seconds, on duty customer service Xiao Liu 2 times to propose the active refund request, "The Blue Flame" did not agree. Meanwhile the "Blue Flame" did not agree to suspend the forum. At the same time, because of the "Blue Flame" forum traffic anomaly, the same process pool, some users are affected, there are 2 users to refund requests, on duty Liu Ming through Alipay for users to handle the refund procedures.

The problem is on duty customer service Liu Ming and "Blue flame" consultation process, both sides misunderstanding. "Blue Flame" in 2007-10-29 15:23:05qq send message: "I did not do the picture station meaning I deleted them." Because this forum has already caused our business to be affected. So on duty Liu Ming immediately notify on duty technology on the "Blue Flame" forum for the annex directory renamed processing. Hope to prevent the theft of the company, while not deleting any files. The fact that our staff gets permission to modify the "Blue Flame" forum file attachment directory name, and then package compression, transfer to the standby server. The goal is to want the blue Flame to move files locally on the standby server.

In the middle of the consultation process, "blue flame" from the FTP discovery directory disappeared, perhaps this reason to cause misunderstanding. "Blue Flame" should be relatively young, so very impulsive, ask customer service Why delete his forum files. On duty, Liu Ming explained 7 consecutive times that he had not deleted his documents, but the "blue flame" has been questioned. On duty Liu Ming is a girl, unable to give each other further explanation of the case of QQ on the oath: "who delete any one of your files, the whole family dead light." "This incident has further intensified the contradictions. On-duty customer service Liu Ming intended to swear that she did not delete the customer "Blue Flame" forum files. But "Blue Flame" misunderstanding customer service insult him.

In 2007-10-29 16:01:20 "Blue Flame" contact me QQ complaints Customer service "scold" people and delete his file. I didn't know it at the time, so I accepted it immediately. We have always regarded the credibility of the very important, so the complaints about the incident attaches great importance. At the same time, this is the first time we have received a complaint. Broke our customer satisfaction record of 100%.

I immediately and "Blue Flame" communication, and then notify duty customer service Liu Ming left the office, by another customer service to help the chat record sent to my email, I will chat log QQ sent to the "Blue Flame", after the "Blue Flame" confirmed correct. And then "Blue Flame" to further verify the matter. According to the chat records show, on duty customer service Liu Ming 7 times to the duty customer service Liu Ming explained did not delete any file. At the same time I based on the "Blue Flame" provided by the account data landing FTP view, the file does exist. caused the "Blue flame" because the file was deleted because the forum background has a picture can not be displayed, I reminded the "Blue Flame" right click the picture selection display, in 2007-10-29 16:20:50 "Blue Flame" to confirm that the background file is not lost. This estimate is a question of the "Blue Flame" computer caching, or other causes. and further to the "blue flame" to explain the background changes in the directory, through FTP can not directly view the refresh or the connection can be.

When the matter is understood, it is a misunderstanding. At the same time, I have made a refund request twice in a row. And the two suggestions that can refund or stop the picture forum to continue to use space. The initiative by the "Blue Flame" all, you can choose. I also explained to the "Blue flame", we are not only responsible for his site, but also for other user sites responsible for the truth. In 2007-10-29 16:32:41 "Blue flame" means to continue to use our space. And in 2007-10-29 16:33:27 told the "Blue Flame" the outcome of the incident "we attach great importance to the issue of complaints." Now customer service Xiao Liu's work has been temporarily stopped. In 2007-10-29 16:36:25 "Blue Flame" QQ Send Message "Okay, I'll explain to Xiao Liu that she doesn't seem to be waiting."

In 2007-10-29 16:35:43 "Blue Flame" and on-duty customer service Liu Ming QQ contact send a message: "Just embarrassed to let you very angry bar hehe". On duty QQ for technician landing, and further told the "Blue Flame" We provide the file transfer method and process.

These are all the experiences of the whole process. In addition, the same night a user to our duty customer service to send information that webmaster network someone scold our company. We immediately view the information based on the address provided by the user. Found the/article/20071029/60300.shtml article. However, according to the Webmaster Network annotated article source, found that "Blue Flame" blog does not exist this article. I personally guess that maybe the "blue flame" is more impulsive, so write the article in the blog, but later things properly resolved, the initiative to delete the article. Can be compared to people depressed is the Webmaster Net article began and did not delete. I have always admired the king, but also many times to listen to webmaster friends mentioned. Admire graph. So we understand this incident, editors also just hope that we avoid being deceived. At the same time, we immediately get in touch with webmaster network, send full chat record and picture evidence. Webmaster Network editors also agree with the incident is purely accidental misunderstanding, and said will cooperate with us to clarify.

In addition, it must be noted that the "Blue Flame" mentions several topics. First, we do not limit traffic, this is indeed our website marked. But freedom and restraint are mutually reinforcing, and without law there is no freedom. We should be able to understand this truth. The second is the "Blue Flame" in the text refers to the "pay the hundreds of-yuan server costs," the actual amount of 180 yuan, and only consumption of 140 yuan, his ID still has a balance of 40 yuan. Third, the "Blue flame" mentioned in the "only 80%" this provision, is not specified by us, and we have never made the provision of a return of only 80%. We have entertained 7 refund businesses, of which 4 have offered refunds for us (due to the other sites such as downloads or videos, Sifu etc, so we offer to refund requests). All refunds are deducted from the cost of 10 yuan. The cost is the expense of the transfer and customer service human resources, as well as the use of space. In addition, in our station online payment is exempt from the handling fee, we pay the handling fee is also our payment. If we say 100% refund, then we will bear two transfer fees and a large number of customer service human resources, so we have negotiated with the customer deducted 10 yuan handling fee.

Finally, thank you webmaster Network friends and web site editors. Thank graph to provide a webmaster network such a platform. 92 a commitment to the rental network, there will never be any violation of industry regulations and professional ethics things. This article I tell you about the whole process of things. For the "Blue Flame", because it is now night, can not be contacted. We have given "blue flame" friend QQ message, I hope he can cooperate with Webmaster Network Editor to clarify this misunderstanding. We have been attentive service, there are such things, we just feel very sad. Like a torn heart pain. Because our employees have worked in other companies before, and I personally started from 01 to do the station, bought a lot of space, to the IDC industry is very understanding. And we also provide free CDN acceleration Service, free corporate post office, free website SEO consultants and other services. So I believe that our space and service attitude has been done in place. Otherwise we dare not promise 7 days unconditional refund!

This incident, we have 8 times to the "Blue Flame" of the active refund request, and caused 2 customer refunds, resulting in 3 customer service resignation embarrassing situation. Now the business has also been greatly affected. I didn't have a rest yesterday, but I can't sleep now. It's 3:55 in the minute. I wrote the matter in detail. I hope you will not misunderstand the 92-share rental network. Our website http://www.92hezu.com welcome everyone to continue to monitor. I finally just want to say one truth: A man has a conscience, really very tired.

The original http://www.92hezu.com/conscience.html (note: All relevant information has been forwarded to Webmaster Network Editor, with verification. )